Certificate in Customer Relationship Management and Business Strategy.

Friday, 27 June 2025 17:42:36

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Our Diploma in Customer Relationship Management and Business Strategy is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through comprehensive modules, students will gain a deep understanding of customer relationship management strategies and business tactics.
With a focus on theory and practical applications, this program prepares individuals to excel in various industries.
Join us today to enhance your expertise and thrive in the competitive business world!

Enhance your career with our comprehensive Diploma in Customer Relationship Management and Business Strategy. This dynamic program equips you with the skills and knowledge needed to excel in today's competitive business landscape. Learn how to build strong relationships with customers, develop effective strategies to drive business growth, and optimize customer satisfaction. Our expert instructors will guide you through real-world case studies and practical exercises to ensure you are well-prepared for success in the field. Join us and take your career to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Business Strategy and Planning
• Customer Behavior Analysis
• Marketing Strategies for Customer Retention
• Sales Techniques and Negotiation Skills
• Data Analytics for Customer Insights
• Customer Service Excellence
• Managing Customer Complaints and Conflict Resolution
• Building and Maintaining Customer Loyalty
• Business Ethics and Corporate Social Responsibility

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Digital Marketing Specialist
Customer Success Manager
Business Development Executive
Client Relationship Manager
Sales Operations Analyst
Marketing Strategist

Key facts about Certificate in Customer Relationship Management and Business Strategy.

- The Diploma in Customer Relationship Management and Business Strategy equips students with the skills to excel in customer service and strategic planning.
- Students will learn how to build strong relationships with customers, enhance customer satisfaction, and drive business growth.
- The program focuses on developing strategies to attract and retain customers, analyze market trends, and improve overall business performance.
- Graduates will be prepared to work in various industries such as retail, hospitality, finance, and telecommunications.
- The curriculum covers topics like customer behavior, relationship management, business analytics, and strategic planning.
- Students will gain practical experience through case studies, projects, and internships to apply their knowledge in real-world scenarios.
- The program offers a unique blend of theoretical knowledge and hands-on skills to prepare students for success in the competitive business environment.
- Upon completion, students will be equipped with the tools to drive customer loyalty, increase profitability, and make informed business decisions.
- The Diploma in Customer Relationship Management and Business Strategy is designed for individuals seeking to advance their careers in customer service, sales, marketing, or business management.

Why this course?

A Diploma in Customer Relationship Management and Business Strategy is crucial in today's competitive market as companies strive to retain customers and stay ahead of the competition. According to a study by PwC, 73% of consumers say that a good experience is key in influencing their brand loyalties. This highlights the importance of having well-trained professionals who can effectively manage customer relationships. In the UK, the demand for professionals with expertise in customer relationship management is high, with an average salary of £35,000 per year for Customer Relationship Managers. Additionally, businesses that implement effective customer relationship management strategies experience a 27% increase in customer retention rates, as reported by Harvard Business Review. By obtaining a Diploma in Customer Relationship Management and Business Strategy, individuals can gain the necessary skills to drive customer loyalty, increase sales, and ultimately contribute to the overall success of a business. This qualification is highly relevant in today's business landscape and can open up numerous career opportunities in various industries.
Statistic Value
Consumer Loyalty Influence 73%
Average Salary for CRM Managers £35,000/year
Increase in Customer Retention Rates 27%

Who should enrol in Certificate in Customer Relationship Management and Business Strategy.?

This course is designed for individuals looking to enhance their skills in customer relationship management and business strategy. Whether you are a marketing professional, sales executive, or business owner, this diploma will provide you with the knowledge and tools to excel in today's competitive market. Statistics show that 86% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of effective customer relationship management. Additionally, businesses that implement a strong CRM strategy experience a 47% increase in customer retention rates. By enrolling in this course, you will learn how to build long-lasting relationships with customers, increase customer loyalty, and drive business growth. With a focus on practical skills and real-world applications, you will be equipped to succeed in the dynamic business landscape of the UK. | Statistic | Percentage | |-----------------------------------------|-------------| | UK consumers willing to pay more for a better customer experience | 86% | | Increase in customer retention rates with strong CRM strategy | 47% |