Certificate in Customer Relationship Management

Tuesday, 16 September 2025 03:53:09

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Designed for professionals seeking to enhance their skills in managing customer relationships, this Certificate in Customer Relationship Management is an ideal course for those looking to advance their careers.

Through this program, learners will gain a comprehensive understanding of CRM principles, including data management, sales forecasting, and customer service strategies.

By mastering these skills, individuals can improve customer satisfaction, increase sales, and drive business growth.

Some key concepts covered in the course include:

Customer Segmentation, Lead Management, and Relationship Building.

Whether you're a marketing professional, sales representative, or business owner, this Certificate in Customer Relationship Management can help you develop the skills needed to succeed in today's competitive market.

Take the first step towards becoming a CRM expert and explore this course further to learn more about how it can benefit your career.

Certificate in Customer Relationship Management is an ideal course for those seeking to excel in the field of customer service. This comprehensive program equips learners with the essential skills to build strong relationships with customers, resulting in increased customer satisfaction and loyalty. By mastering CRM techniques, individuals can enhance their communication skills and gain a deeper understanding of customer needs. The course offers career advancement opportunities in various industries, including sales, marketing, and customer support. Unique features of the course include interactive modules, real-world case studies, and access to industry experts.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Fundamentals • Data Analysis and Reporting • Sales Strategy and Planning • Customer Service and Support • Marketing Automation and Campaigns • Social Media and Digital Engagement • Relationship Building and Management • Communication and Interpersonal Skills • Data Mining and Business Intelligence • Process Improvement and Optimization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management

The Certificate in Customer Relationship Management is a popular training program designed to equip individuals with the skills and knowledge required to effectively manage customer relationships in a business setting.
This certification program focuses on teaching students how to build strong relationships with customers, identify their needs, and provide personalized solutions to meet those needs.
Through this program, learners will gain a deep understanding of customer relationship management principles, including customer segmentation, needs analysis, and relationship building.
The learning outcomes of this program include the ability to analyze customer data, develop targeted marketing strategies, and implement effective customer service processes.
The duration of the Certificate in Customer Relationship Management program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
Industry relevance is a key aspect of this program, as it prepares learners for careers in sales, marketing, customer service, and account management.
Many organizations recognize the value of customer relationship management and offer this certification to their employees as a way to enhance their skills and knowledge.
By completing the Certificate in Customer Relationship Management, learners can demonstrate their expertise in customer relationship management and increase their earning potential in the job market.
This certification is also beneficial for businesses looking to improve their customer relationships and increase customer loyalty, as it provides them with the skills and knowledge needed to do so.
Overall, the Certificate in Customer Relationship Management is a valuable training program that can benefit both individuals and organizations looking to improve their customer relationships.

Why this course?

Certificate in Customer Relationship Management (CRM) holds significant importance in today’s market, where customer satisfaction and retention are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that CRM is essential for their operations. In fact, a study by the Association of British Insurers (ABI) found that 70% of UK insurance companies use CRM systems to manage customer relationships.
Year Percentage of UK Businesses Using CRM
2015 40%
2018 55%
2020 65%

Who should enrol in Certificate in Customer Relationship Management ?

Ideal Audience for Certificate in Customer Relationship Management Are you a business professional looking to enhance your skills in managing customer relationships?
Professionals in Sales, Marketing, and Customer Service In the UK, 75% of businesses believe that customer relationships are crucial to their success, and a Certificate in Customer Relationship Management can help you develop the skills to build strong relationships with your customers.
New Entrants to the Workforce If you're new to the workforce, a Certificate in Customer Relationship Management can provide you with the foundation you need to succeed in this field, with 60% of employers in the UK considering customer service skills to be essential for the job.
Existing Professionals Looking to Upskill If you're already working in a customer-facing role, a Certificate in Customer Relationship Management can help you take your skills to the next level, with 80% of UK businesses reporting an increase in customer satisfaction after implementing effective CRM strategies.