Certificate in Customer Relationship Management (CRM)

Thursday, 15 May 2025 22:05:28

International applicants and their qualifications are accepted

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Overview

Overview

Our Certificate in Customer Relationship Management (CRM) is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will gain a deep understanding of CRM principles, strategies, and tools. They will learn how to effectively manage customer relationships, enhance customer satisfaction, and drive business growth.

Join us today to enhance your expertise in CRM and stay ahead in the competitive business world!

Enhance your customer service skills and boost your career with our Certificate in Customer Relationship Management (CRM) program. Learn how to build strong relationships with clients, increase customer loyalty, and drive business growth through effective CRM strategies. Our comprehensive curriculum covers key topics such as customer segmentation, data analysis, and communication techniques. Gain hands-on experience with industry-leading CRM software and tools, and graduate ready to excel in roles such as customer service manager, sales representative, or marketing specialist. Join us today and take the first step towards becoming a CRM expert!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Data Management
• Customer Engagement Strategies
• CRM Technology and Tools
• Customer Service Excellence
• Sales and Marketing Integration
• Building Customer Loyalty
• CRM Metrics and Analytics
• Managing Customer Feedback
• CRM Implementation and Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
CRM Specialist
Client Relationship Manager
Customer Success Manager
Sales Support Coordinator
Account Manager

Key facts about Certificate in Customer Relationship Management (CRM)

- The Certificate in Customer Relationship Management (CRM) equips learners with the skills to effectively manage customer interactions and relationships.
- Key learning outcomes include understanding customer behavior, implementing CRM strategies, and utilizing CRM software.
- This program is highly relevant to industries such as retail, hospitality, finance, and telecommunications.
- Participants will gain practical knowledge in customer segmentation, data analysis, and customer retention techniques.
- The course offers a unique blend of theoretical concepts and hands-on experience to enhance practical application.
- Upon completion, learners will be proficient in developing and maintaining strong customer relationships to drive business success.

Why this course?

Statistics Importance
70% of UK consumers expect personalized experiences from businesses.
£23 billion is lost annually by UK businesses due to poor customer service.
40% of UK consumers switch brands due to poor customer service.
A Certificate in Customer Relationship Management (CRM) is crucial in today's business landscape, especially in the UK where 70% of consumers expect personalized experiences. With £23 billion lost annually due to poor customer service, businesses are recognizing the need for skilled professionals who can effectively manage customer relationships. By obtaining a CRM certificate, individuals can enhance their understanding of customer needs, improve customer satisfaction, and ultimately drive business growth. Additionally, with 40% of UK consumers willing to switch brands due to poor service, businesses are actively seeking professionals with CRM expertise to retain customers and increase loyalty. Investing in a CRM certificate can open up numerous opportunities in various industries where customer satisfaction and retention are paramount.

Who should enrol in Certificate in Customer Relationship Management (CRM)?

This course is designed for individuals looking to enhance their skills in customer relationship management (CRM) and excel in the competitive business landscape. Whether you are a marketing professional, sales executive, or business owner, this certificate program will equip you with the knowledge and tools needed to build strong customer relationships and drive business growth.

Over 80% of UK consumers are more likely to do business with a company that offers personalized experiences.
Nearly 70% of UK customers expect companies to understand their needs and preferences.
More than 60% of UK consumers are willing to pay more for a great customer experience.

By enrolling in this course, you will learn how to leverage CRM strategies to attract and retain customers, increase customer satisfaction, and ultimately drive revenue. Whether you are new to CRM or looking to enhance your existing skills, this program will provide you with the expertise needed to succeed in today's customer-centric business environment.