Certificate in Customer Relationship Management (CRM)

Saturday, 23 August 2025 00:05:00

International applicants and their qualifications are accepted

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Overview

Overview

CRM

is a vital tool for businesses to manage customer interactions and relationships. It helps organizations to understand customer needs, preferences, and behaviors, enabling them to deliver personalized services and improve customer satisfaction.

By studying the Certificate in Customer Relationship Management, you will gain a comprehensive understanding of CRM principles, tools, and best practices. This course is designed for professionals who want to enhance their skills in customer service, sales, and marketing.

Some key topics covered in the course include data management, contact management, sales forecasting, and customer analytics. You will also learn how to implement CRM software, configure workflows, and analyze customer data.

With this knowledge, you will be able to analyze customer data, identify trends, and make informed decisions to drive business growth. You will also learn how to use CRM tools to automate tasks, streamline processes, and improve customer engagement.

Whether you are looking to advance your career or start a new role, the Certificate in Customer Relationship Management is an excellent choice. So why wait? Explore this course today and discover how CRM can help you deliver exceptional customer experiences and drive business success.

Certificate in Customer Relationship Management (CRM) is an ideal course for those seeking to master the art of building strong customer relationships. By learning the key concepts and tools of CRM, you'll gain a competitive edge in the job market and enhance your career prospects in sales, marketing, and customer service. This comprehensive course covers CRM software implementation, data analysis, and sales strategy, allowing you to manage customer relationships effectively. With a focus on practical skills and real-world applications, you'll be equipped to drive business growth and succeed in today's fast-paced customer-centric environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Sales Force Automation •
• Contact Management •
• Lead Management •
• Opportunity Management •
• Account Management •
• Customer Service and Support •
• Marketing Automation •
• Data Analysis and Reporting •
• Customer Relationship Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management (CRM)

The Certificate in Customer Relationship Management (CRM) is a popular training program designed to equip individuals with the skills and knowledge required to excel in the field of customer service and sales.
This certification program focuses on teaching learners how to effectively manage customer relationships, build strong relationships with clients, and increase customer satisfaction. By the end of the course, learners will be able to analyze customer data, identify trends, and develop targeted marketing strategies to drive business growth.
The duration of the CRM certification program varies depending on the institution offering it, but most programs take around 6-12 months to complete. Learners can expect to spend around 10-15 hours per week studying and completing coursework, with the option to accelerate their learning through online courses or part-time study.
The industry relevance of the CRM certification is high, as companies across various sectors are looking for professionals who can effectively manage customer relationships and drive business growth. With the rise of digital marketing, companies need professionals who can leverage technology to build strong relationships with customers and increase customer engagement.
Upon completion of the CRM certification program, learners can expect to gain a range of skills, including data analysis, marketing strategy development, and customer service skills. These skills are highly valued by employers and can lead to career advancement opportunities in sales, marketing, and customer service.
The CRM certification is also highly relevant in today's digital age, where companies need to be able to leverage technology to build strong relationships with customers. By learning how to use CRM software and leverage data analytics, learners can gain a competitive edge in the job market and drive business growth for their organization.
Overall, the Certificate in Customer Relationship Management (CRM) is a valuable training program that can help learners develop the skills and knowledge required to excel in the field of customer service and sales. With its industry relevance, flexible study options, and range of career benefits, this certification program is an excellent choice for anyone looking to advance their career in sales, marketing, or customer service.

Why this course?

Certificate in Customer Relationship Management (CRM) holds significant importance in today’s market, with the UK being no exception. According to a recent survey, 71% of UK businesses believe that CRM is crucial for their success, with 45% stating that it has improved their sales performance.
Year Percentage of Businesses Using CRM
2018 34%
2019 41%
2020 55%
2021 63%
2022 71%

Who should enrol in Certificate in Customer Relationship Management (CRM)?

Ideal Audience for Certificate in Customer Relationship Management (CRM)
Business professionals seeking to enhance their sales and customer service skills Individuals looking to upskill in a rapidly changing business landscape
Sales teams, customer success managers, and account managers Anyone working in a customer-facing role, including those in the UK, where 70% of businesses report that customer relationships are a key differentiator
Professionals looking to transition into a CRM role or advance their careers Those seeking to improve their understanding of CRM software, such as Salesforce, and its applications in the UK, where 60% of businesses use CRM systems