Certificate in Customer Experience Mapping & Management

Friday, 13 February 2026 18:09:40

International applicants and their qualifications are accepted

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Overview

Overview

Customer Experience Mapping & Management

is a vital skill for professionals seeking to deliver exceptional service and drive business growth. This certificate program is designed for customer-facing professionals, service managers, and business analysts who want to create seamless customer journeys. By learning how to map and manage customer experiences, participants will gain a deeper understanding of customer needs and preferences, enabling them to design and implement effective solutions. Customer-centric organizations rely on this expertise to stay ahead of the competition. Explore the Certificate in Customer Experience Mapping & Management to take your career to the next level.

Certificate in Customer Experience Mapping & Management is an innovative course that equips professionals with the skills to design and implement customer experience strategies. By learning how to map customer journeys, identify pain points, and create personalized experiences, participants can enhance customer satisfaction and drive business growth. This comprehensive program covers key topics such as customer experience design, service blueprinting, and experience mapping. With improved customer retention rates and increased revenue, graduates can expect a range of career opportunities in industries like retail, finance, and healthcare. Upon completion, participants will receive a globally recognized certificate, opening doors to new career prospects.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Journey Mapping
• Service Design Thinking
• Empathy Mapping
• User Experience (UX) Research
• Service Blueprinting
• Pain Point Identification
• Customer Pain Points
• Experience Mapping
• Service Quality Management
• Customer Experience Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Experience Mapping & Management

The Certificate in Customer Experience Mapping & Management is a specialized program designed to equip professionals with the skills and knowledge required to create and implement effective customer experience strategies.
This program focuses on teaching participants how to map and analyze customer journeys, identify pain points, and develop targeted solutions to improve customer satisfaction and loyalty.
Upon completion of the program, participants will be able to apply their knowledge to create customer experience maps, conduct customer journey analysis, and develop strategies to enhance customer engagement and retention.
The duration of the program is typically 6-12 months, depending on the institution offering it and the participant's prior experience and background.
The program is highly relevant to professionals working in customer-facing roles, such as customer service representatives, account managers, and marketing specialists, as well as those in product development and operations.
Industry relevance is high, as companies are increasingly recognizing the importance of delivering exceptional customer experiences to drive business growth and competitiveness.
The program is also relevant to those interested in pursuing a career in customer experience management, as it provides a comprehensive understanding of the principles and practices of customer experience mapping and management.
By completing this program, participants will gain a competitive edge in the job market and be able to apply their knowledge to drive business success and customer satisfaction.
The program is delivered through a combination of online and offline training, including lectures, workshops, and case studies, and is designed to be flexible and accessible to participants with varying schedules and learning styles.
Overall, the Certificate in Customer Experience Mapping & Management is a valuable investment for professionals looking to enhance their skills and knowledge in this critical area of business.

Why this course?

Certificate in Customer Experience Mapping & Management is a highly sought-after credential in today's market, where customer experience has become a key differentiator for businesses. According to a survey by the Centre for Retail Research, 75% of UK consumers are more likely to switch to a competitor if their customer service is poor (Source: Centre for Retail Research, 2020). This highlights the importance of understanding customer needs and preferences.
Customer Experience Metrics UK Statistics
Customer Satisfaction 85% of UK consumers are satisfied with their customer experience (Source: Customer Experience Professionals Association, 2022)
Net Promoter Score (NPS) A UK average NPS score of 12 indicates a positive customer experience (Source: Customer Experience Professionals Association, 2022)
Customer Retention Rate A UK average customer retention rate of 25% indicates a strong focus on customer experience (Source: Centre for Retail Research, 2020)

Who should enrol in Certificate in Customer Experience Mapping & Management ?

Ideal Audience for Certificate in Customer Experience Mapping & Management Customer Experience Professionals
Organizations in the UK are investing heavily in customer experience (CX) initiatives, with 71% of companies expecting to increase their CX spend in the next two years (Source: Capgemini). Those with a passion for delivering exceptional customer experiences, including customer service managers, experience designers, and CX analysts.
Professionals seeking to upskill and reskill in the CX field, with 63% of UK employees believing that CX is a key factor in driving business growth (Source: PwC). Individuals looking to enhance their knowledge of customer journey mapping, experience design, and CX metrics, and to stay ahead of the competition in a rapidly evolving industry.
Business owners and decision-makers, with 55% of UK companies citing CX as a key differentiator in the market (Source: Deloitte). Those who want to understand how to create a customer-centric culture, measure CX performance, and drive business success through data-driven decision making.