Certificate in Conversational AI for Customer Engagement

Friday, 13 February 2026 03:43:51

International applicants and their qualifications are accepted

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Overview

Overview

Conversational AI

is revolutionizing customer engagement, and this Certificate program is designed to equip you with the skills to harness its power.
Unlock the potential of AI-driven conversations and take your customer service to the next level. This course is perfect for those looking to upskill in AI and customer engagement, including marketing, sales, and customer support professionals.
Through interactive modules and real-world examples, you'll learn how to design and implement conversational AI solutions that drive customer satisfaction and loyalty.
By the end of this program, you'll be able to create engaging conversational experiences that resonate with your target audience. So why wait? Explore the Certificate in Conversational AI for Customer Engagement today and start transforming your customer interactions!

Certificate in Conversational AI for Customer Engagement is an innovative program that equips you with the skills to design and implement conversational AI solutions for exceptional customer experiences. By mastering conversational AI, you'll enhance customer engagement and drive business growth. This course offers key benefits such as hands-on experience with popular conversational AI platforms, expert guidance, and a supportive community. Upon completion, you'll be well-versed in conversational AI for customer engagement and ready to pursue a career in this exciting field. Career prospects are vast, with opportunities in customer service, sales, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Natural Language Processing (NLP) for Conversational AI •
• Dialogue Management and Flow Control •
• Sentiment Analysis and Emotion Detection •
• Intent Identification and Entity Extraction •
• Conversational Dialogue Systems and Chatbots •
• Machine Learning for Conversational AI •
• Voice User Interface (VUI) and Speech Recognition •
• Contextual Understanding and Knowledge Retrieval •
• Personalization and Recommendation Engines •
• Ethics and Fairness in Conversational AI

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Conversational AI for Customer Engagement

The Certificate in Conversational AI for Customer Engagement is a comprehensive program designed to equip learners with the skills necessary to create conversational AI solutions that drive customer engagement and satisfaction.
This program focuses on teaching learners how to design, develop, and deploy conversational AI systems that can understand and respond to customer inquiries, providing personalized support and improving overall customer experience.
Upon completion of the program, learners will have gained the following learning outcomes: they will be able to design and develop conversational AI systems using natural language processing (NLP) and machine learning (ML) techniques, they will understand the importance of conversational AI in customer engagement and how it can be used to improve customer satisfaction and loyalty, they will be able to analyze and evaluate the effectiveness of conversational AI systems in real-world scenarios, they will learn how to integrate conversational AI with other technologies such as CRM and marketing automation platforms.
The duration of the program is typically 12 weeks, with learners completing a series of online modules and assignments that cover the key concepts and skills required to succeed in conversational AI for customer engagement.
The program is highly relevant to the customer engagement and sales industries, where conversational AI can be used to provide personalized support, answer customer queries, and improve overall customer experience.
Learners who complete the Certificate in Conversational AI for Customer Engagement will have a competitive edge in the job market, with employers looking for professionals who have the skills and knowledge to design, develop, and deploy conversational AI systems that drive customer engagement and satisfaction.
The program is also relevant to the broader AI and technology industries, where conversational AI is being used to power chatbots, virtual assistants, and other AI-powered applications that are transforming the way we interact with technology.
Overall, the Certificate in Conversational AI for Customer Engagement is a valuable program that provides learners with the skills and knowledge necessary to succeed in a rapidly evolving industry that is transforming the way we interact with technology and each other.

Why this course?

Certificate in Conversational AI for Customer Engagement is a highly sought-after skill in today's market, with the UK's customer service industry projected to reach £43.8 billion by 2025, according to a report by the Centre for Retail Research. To stay ahead of the competition, businesses need to adopt conversational AI technologies that can enhance customer engagement and experience.
UK Customer Service Industry Projected Value (£ billion)
Conversational AI Adoption 80% by 2025
Customer Engagement Improved by 25% through conversational AI

Who should enrol in Certificate in Conversational AI for Customer Engagement?

Ideal Audience for Certificate in Conversational AI for Customer Engagement Are you a UK-based business looking to enhance customer experience with AI-powered chatbots? Do you want to stay ahead of the competition in the rapidly growing conversational AI market?
Key Characteristics: - Customer-facing professionals in the UK, particularly those in sales, marketing, and customer service roles
Industry Insights: - 71% of UK businesses use chatbots to improve customer experience (Source: Oracle)
Learning Objectives: - Develop conversational AI skills to create engaging customer experiences
Target Skills: - Conversational AI design and development