Certificate in AI-based Customer Relationship Management

Wednesday, 11 February 2026 16:05:35

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way businesses manage customer relationships.

With the Certificate in AI-based Customer Relationship Management, you'll learn how to leverage AI technologies to enhance customer engagement, improve sales, and increase customer retention.

Designed for professionals looking to upskill in AI and customer relationship management, this course covers topics such as chatbots, sentiment analysis, and predictive analytics.

By the end of the course, you'll gain the skills to develop AI-powered CRM solutions that drive business growth and customer satisfaction.

Don't miss out on this opportunity to stay ahead in the industry. Explore the Certificate in AI-based Customer Relationship Management today and discover how AI can transform your customer relationship management strategy.

Certificate in AI-based Customer Relationship Management is designed to equip you with the skills to leverage AI in CRM to drive business growth. This course focuses on AI-powered tools and techniques to enhance customer engagement, personalize experiences, and predict behavior. By mastering AI-based CRM, you'll gain a competitive edge in the job market, with career prospects in data analysis and business intelligence. Unique features include hands-on projects, industry-specific case studies, and expert-led workshops. Upon completion, you'll receive a globally recognized certificate, opening doors to new opportunities in customer-centric industries.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals •
Natural Language Processing (NLP) for CRM •
Predictive Analytics in Customer Relationship Management •
Chatbots and Virtual Assistants in AI-based CRM •
Sentiment Analysis and Opinion Mining •
Data Visualization for Insights in CRM •
AI-powered Customer Segmentation and Profiling •
Voice Assistants and Conversational Interfaces •
Ethics and Bias in AI-based Customer Relationship Management •
Implementing AI-based CRM Solutions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in AI-based Customer Relationship Management

The Certificate in AI-based Customer Relationship Management is a comprehensive program designed to equip professionals with the skills and knowledge required to leverage Artificial Intelligence (AI) in customer relationship management.
This program focuses on teaching participants how to use AI tools and techniques to analyze customer data, personalize interactions, and improve overall customer experience.
Upon completion of the program, participants will be able to apply AI-based CRM strategies to drive business growth and enhance customer satisfaction.
The duration of the Certificate in AI-based Customer Relationship Management is typically 6-12 months, depending on the institution offering the program.
Throughout the program, participants will engage in hands-on learning, case studies, and group projects to develop practical skills in AI-based CRM.
The industry relevance of this program is high, as more and more businesses are adopting AI-based CRM solutions to stay competitive in the market.
By completing the Certificate in AI-based Customer Relationship Management, participants can enhance their career prospects and stay ahead of the curve in the rapidly evolving AI landscape.
The program is particularly relevant to professionals working in customer service, marketing, sales, and data analysis, who want to gain expertise in AI-based CRM.
Overall, the Certificate in AI-based Customer Relationship Management is an excellent choice for anyone looking to upskill in AI and drive business success through data-driven decision making.

Why this course?

Certificate in AI-based Customer Relationship Management is a highly sought-after qualification in today's market, where businesses are increasingly leveraging Artificial Intelligence (AI) to enhance customer experience and drive growth. According to a recent survey by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI technology by 2025, with 75% of retailers already using AI-powered chatbots to improve customer service.
Year Investment in AI Technology (£m)
2020 £430
2021 £630
2022 £840
2023 £1,040
2024 £1,240
2025 £1,440

Who should enrol in Certificate in AI-based Customer Relationship Management?

Ideal Audience for Certificate in AI-based Customer Relationship Management Are you a business professional looking to enhance your skills in AI-powered CRM? Do you want to stay ahead of the competition in the UK's rapidly growing tech industry?
Key Characteristics: Professionals in sales, marketing, and customer service roles, particularly those working in the UK's financial services, retail, and healthcare sectors.
Target Industries: Financial services, retail, healthcare, and technology companies operating in the UK market.
Job Roles: Sales and account managers, customer success managers, marketing professionals, and business analysts.
Education and Experience: A bachelor's degree in a relevant field, 2+ years of work experience, and basic knowledge of CRM software.