Certificate in AI and IT Service Management

Wednesday, 17 September 2025 14:39:23

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) and IT Service Management

is a rapidly evolving field that combines the power of AI with the principles of IT service management. This Certificate program is designed for IT professionals who want to stay ahead of the curve and learn how to integrate AI into their service management practices.

By studying AI and IT Service Management, learners will gain a deep understanding of how to design, implement, and manage AI-powered services that meet the needs of businesses and organizations.

Key topics covered in the program include AI fundamentals, machine learning, natural language processing, and service management best practices. Learners will also explore how to use AI to improve service delivery, reduce costs, and enhance customer experience.

Whether you're looking to upskill or reskill, this Certificate program is perfect for IT professionals who want to take their careers to the next level.

So why wait? Explore the world of AI and IT Service Management today and discover how you can transform your career and your organization.

Ai and IT Service Management Certificate is an innovative course that equips you with the skills to manage IT services effectively, leveraging Ai technologies. This comprehensive program focuses on Ai-powered service management, enabling you to deliver exceptional customer experiences. Key benefits include improved service quality, reduced costs, and enhanced efficiency. Upon completion, you'll enjoy career prospects in IT service management, IT consulting, and Ai implementation. Unique features include hands-on experience with AI-powered tools, real-world case studies, and expert mentorship. By combining Ai and IT service management, you'll be well-positioned to drive business growth and success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ITSM) •
Service Desk Management •
Incident Management •
Problem Management •
Change Management •
Release and Deployment Management •
Service Level Management •
Capacity and Performance Management •
IT Service Continuity Management •
IT Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in AI and IT Service Management

The Certificate in AI and IT Service Management is a comprehensive program designed to equip learners with the necessary skills to succeed in the rapidly evolving IT industry.
This certificate program focuses on the application of Artificial Intelligence (AI) and IT Service Management (ITSM) principles to deliver high-quality services and solutions.
Upon completion of the program, learners will be able to demonstrate their knowledge and skills in areas such as AI-powered service management, IT service strategy, IT service design, IT service transition, IT service operation, and IT service evaluation.
The duration of the certificate program is typically 12 weeks, with learners expected to commit to 10-12 hours of study per week.
The program is designed to be industry-relevant, with a focus on the latest trends and technologies in AI and ITSM.
Learners will gain hands-on experience with industry-leading tools and platforms, such as ServiceNow, JIRA, and Tableau.
The Certificate in AI and IT Service Management is ideal for IT professionals, business analysts, and project managers looking to upskill or reskill in the AI and ITSM space.
Upon completion of the program, learners will be eligible to take the ITIL 4 Foundation Certificate in IT Service Management exam, which is a globally recognized certification in the field of ITSM.
The program is delivered through a combination of online lectures, discussions, and hands-on activities, making it accessible to learners from all over the world.
The Certificate in AI and IT Service Management is a valuable addition to any IT professional's skillset, providing a competitive edge in the job market and opening up new career opportunities.

Why this course?

Certificate in AI and IT Service Management: A Key to Unlocking Industry Success in the UK The demand for IT professionals with expertise in Artificial Intelligence (AI) and IT Service Management (ITSM) is on the rise in the UK. According to a report by the Chartered Institute of IT (BCS), the number of IT jobs in the UK has increased by 10% in the past year, with AI and automation being a major driver of this growth. In fact, a survey by the UK's Office for National Statistics (ONS) found that 75% of IT professionals in the UK believe that AI will have a significant impact on their job roles in the next five years.
Year Number of IT Jobs
2018 444,000
2019 488,000
2020 522,000
2021 556,000
2022 590,000

Who should enrol in Certificate in AI and IT Service Management?

Ideal Audience for Certificate in AI and IT Service Management Are you a UK-based IT professional looking to upskill in AI and IT Service Management?
Professionals in IT Service Management With a Certificate in AI and IT Service Management, you can enhance your skills in areas like AI-powered service management, digital transformation, and cloud computing.
IT Service Managers In the UK, IT service managers can expect a median salary of £43,000 per annum, according to the Chartered Institute of IT (BCS). With this certificate, you can increase your earning potential and stay ahead in the job market.
AI and Data Science Professionals If you're working in AI and data science, a Certificate in AI and IT Service Management can help you integrate AI-powered tools into your service management practices, leading to improved efficiency and customer satisfaction.
Individuals Looking to Upskill Whether you're looking to switch careers or advance in your current role, a Certificate in AI and IT Service Management can provide you with the skills and knowledge needed to succeed in the UK's IT industry.