Advanced Skills Certificate in ICT Technical Support

Friday, 13 February 2026 08:52:09

International applicants and their qualifications are accepted

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Overview

Overview

ICT Technical Support


Gain in-depth knowledge and skills to excel in the field of ICT technical support. This Advanced Skills Certificate program is designed for IT professionals and individuals looking to upgrade their technical support skills.


Learn how to troubleshoot, diagnose, and resolve complex technical issues in a fast-paced IT environment. Develop expertise in hardware, software, and networking technologies, and learn to communicate effectively with clients and colleagues.


Some of the key topics covered in this program include:

Operating Systems, Networking Fundamentals, Hardware Maintenance, and Software Troubleshooting.


Upon completion of this program, you'll be equipped with the skills and knowledge to take on senior technical support roles or start your own technical support business.


So why wait? Explore the Advanced Skills Certificate in ICT Technical Support today and take the first step towards a rewarding career in ICT technical support.

ICT Technical Support is the backbone of any organization's IT infrastructure. This Advanced Skills Certificate course equips you with the expertise to provide top-notch technical support, ensuring minimal downtime and maximum productivity. You'll gain hands-on experience in troubleshooting, configuration, and maintenance of various IT systems, including hardware, software, and networks. With this certification, you'll enjoy career prospects in top-tier companies, with salaries ranging from £25,000 to £40,000. Unique features of the course include real-world case studies and project-based learning, preparing you for real-world challenges. Upon completion, you'll be proficient in ICT technical support and ready to take on new challenges.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Troubleshooting Hardware Components
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Operating System Installation and Configuration
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Network Fundamentals and Protocols
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Cloud Computing Concepts and Services
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Cybersecurity Threats and Mitigation
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Data Backup and Recovery Techniques
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ICT Service Management and Support
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Mobile Device Management and Support
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IT Project Management and Coordination
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Advanced Troubleshooting and Debugging Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skills Certificate in ICT Technical Support

The Advanced Skills Certificate in ICT Technical Support is a comprehensive program designed to equip learners with the skills and knowledge required to provide technical support in the ICT industry.
This certificate program focuses on developing learners' technical skills in areas such as hardware, software, networking, and cybersecurity, which are essential for providing effective technical support.
Upon completion of the program, learners will be able to demonstrate their ability to analyze and resolve technical issues, install and configure software and hardware, and provide technical support to end-users.
The duration of the Advanced Skills Certificate in ICT Technical Support program varies depending on the institution offering the program, but it typically takes several months to complete.
The program is highly relevant to the ICT industry, as technical support is a critical function in many organizations, and having a certified technical support professional can be a valuable asset to employers.
The skills and knowledge gained from this program can be applied in a variety of settings, including help desks, call centers, and IT departments, making it an excellent choice for those looking to start or advance their careers in technical support.
Overall, the Advanced Skills Certificate in ICT Technical Support is a well-rounded program that provides learners with the technical skills and knowledge required to succeed in the ICT industry.

Why this course?

Advanced Skills Certificate in ICT Technical Support holds significant importance in today's market, particularly in the UK. According to a report by the Chartered Institute of IT (BCS), the demand for ICT technical support professionals is expected to increase by 10% annually, with over 100,000 job openings projected by 2025.
Year Number of Job Openings
2020 60,000
2021 70,000
2022 80,000
2023 90,000
2024 100,000

Who should enrol in Advanced Skills Certificate in ICT Technical Support?

Ideal Audience for Advanced Skills Certificate in ICT Technical Support Individuals seeking a career in ICT technical support, with a focus on those in the UK who are looking to upskill or reskill in this field.
Key Characteristics: Typically possess a good understanding of computer hardware, software, and networking fundamentals. Have experience working with IT systems and equipment, preferably in a support role. In the UK, this could include those working in the IT industry, who have completed a Level 3 qualification or equivalent.
Career Goals: Those looking to progress into senior technical support roles, or transition into related fields such as help desk management, IT project coordination, or technical sales. In the UK, this could include individuals seeking to enhance their employability and career prospects in the IT sector.
Prerequisites: A good understanding of computer systems, networking fundamentals, and software applications. Prior experience in IT support or a related field is desirable, but not essential. In the UK, this could include those who have completed a Level 2 qualification in IT or a related subject.