Advanced Skills Certificate in Customer Relationship Management

Sunday, 15 February 2026 07:09:52

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Designed for professionals seeking to enhance their skills in CRM, this Advanced Skills Certificate program equips learners with the knowledge and expertise needed to effectively manage customer relationships.

Through a combination of theoretical and practical training, participants will gain a deep understanding of CRM concepts, including data analysis, sales forecasting, and customer service strategies.

Some key skills covered in the program include CRM software implementation, data mining and analytics, and customer relationship building.

By the end of the program, learners will be able to apply their knowledge to drive business growth and improve customer satisfaction.

Take the first step towards advancing your career in CRM and explore this program further to learn more about how it can benefit your professional development.

Customer Relationship Management is a vital skill for any professional looking to excel in their career. This Advanced Skills Certificate course will equip you with the knowledge and tools to effectively manage customer relationships, leading to increased customer satisfaction, loyalty, and retention. By mastering CRM, you'll gain a competitive edge in the job market and unlock new career opportunities. Key benefits include improved sales performance, enhanced customer experience, and data-driven decision making. Unique features of the course include interactive modules, real-world case studies, and access to industry experts. Boost your career prospects and take your skills to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Data Analysis and Reporting in CRM •
• Sales Force Automation and Management •
• Customer Service and Support Strategies •
• Relationship Building and Account Management •
• Social Media Marketing and CRM Integration •
• Email Marketing and Lead Nurturing •
• Customer Retention and Loyalty Programs •
• CRM System Configuration and Customization •
• Measuring CRM Success and ROI

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skills Certificate in Customer Relationship Management

The Advanced Skills Certificate in Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to excel in CRM.
This program focuses on developing a deep understanding of CRM principles, including customer needs analysis, relationship building, and data-driven decision making.
Upon completion, learners will be able to apply CRM best practices to drive business growth, improve customer satisfaction, and increase revenue.
The duration of the program is typically 12 weeks, with learners expected to dedicate around 10 hours per week to study and coursework.
Industry relevance is a key aspect of this program, as it is designed to prepare learners for in-demand roles in various sectors, including finance, healthcare, and retail.
The program covers a range of topics, including CRM software, sales and marketing strategies, and customer service techniques.
Learners will also have the opportunity to develop essential skills in data analysis, reporting, and visualization, as well as project management and leadership.
Upon completion, learners will receive an Advanced Skills Certificate in Customer Relationship Management, which can be used to enhance their career prospects and demonstrate their expertise in CRM.
This program is ideal for individuals looking to upskill or reskill in CRM, as well as those seeking to advance their careers in related fields such as sales, marketing, or customer success.
By investing in this program, learners can gain a competitive edge in the job market and achieve long-term career success.

Why this course?

Advanced Skills Certificate in Customer Relationship Management holds immense significance in today's market, where customer-centric businesses thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK marketers believe that customer experience is crucial for driving business growth. Moreover, a study by the Market Research Society (MRS) reveals that 61% of UK consumers are more likely to recommend a brand that provides excellent customer service.
Statistics Percentage
UK marketers believe customer experience drives business growth 75%
UK consumers are more likely to recommend brands with excellent customer service 61%

Who should enrol in Advanced Skills Certificate in Customer Relationship Management ?

Customer Relationship Management (CRM) Ideal Audience
Professionals seeking to enhance their sales, marketing, and customer service skills Typically include:
Sales and marketing teams in the UK With a focus on delivering exceptional customer experiences, they can benefit from the skills and knowledge gained through this Advanced Skills Certificate in Customer Relationship Management.
Business owners and managers looking to improve their customer retention rates In the UK, for example, a study by the Chartered Institute of Marketing found that companies with effective CRM systems experience an average increase of 27% in sales revenue.
Individuals interested in pursuing a career in customer-facing roles By acquiring the skills and knowledge required for this Advanced Skills Certificate in Customer Relationship Management, they can increase their employability and career prospects in the UK job market.