Advanced Skill Certificate in Total Quality Management in Hospitality

Saturday, 14 February 2026 13:19:23

International applicants and their qualifications are accepted

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Overview

Overview

Quality Management in Hospitality


Total Quality Management is a crucial aspect of the hospitality industry, ensuring exceptional guest experiences and driving business success. This Advanced Skill Certificate program is designed for hospitality professionals seeking to enhance their knowledge and skills in total quality management principles and practices.

Through interactive modules and real-world case studies, learners will gain a deep understanding of quality management frameworks, risk management, and continuous improvement techniques. They will also develop essential skills in data analysis, customer service, and team leadership.


Some key takeaways from this program include:

Understanding the importance of quality management in hospitality


Applying total quality management principles to drive business success


Developing skills in data analysis, customer service, and team leadership


Enhancing knowledge of quality management frameworks and risk management techniques


Acquiring the skills to implement continuous improvement initiatives


By completing this Advanced Skill Certificate program, learners will be equipped to make a positive impact on their organizations and drive exceptional guest experiences.

Total Quality Management in Hospitality is a comprehensive course that equips you with the skills to deliver exceptional customer experiences and drive business growth. By mastering Total Quality Management in Hospitality, you'll gain a deep understanding of quality principles, tools, and techniques to improve operational efficiency and customer satisfaction. This Total Quality Management in Hospitality course offers career advancement opportunities in the hospitality industry, with a strong focus on soft skills, leadership, and communication. Unique features include interactive case studies, real-world examples, and expert guest lectures. Upon completion, you'll receive an Advanced Skill Certificate in Total Quality Management in Hospitality, enhancing your employability and career prospects.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Quality Planning
• Quality Control
• Quality Assurance
• Continuous Improvement
• Total Quality Management
• Customer Satisfaction
• Employee Engagement
• Process Mapping
• Root Cause Analysis
• Six Sigma Methodology

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Total Quality Management in Hospitality

The Advanced Skill Certificate in Total Quality Management in Hospitality is a specialized program designed to equip learners with the knowledge and skills required to implement Total Quality Management (TQM) principles in the hospitality industry.
This program focuses on developing a culture of continuous improvement, customer satisfaction, and employee engagement, which are essential for delivering exceptional guest experiences.
Through a combination of theoretical and practical training, learners will gain a deep understanding of TQM concepts, tools, and techniques, including quality planning, quality control, and quality assurance.
The program also covers industry-specific topics such as customer service, staff training, and operational efficiency, ensuring that learners are equipped to apply TQM principles in real-world settings.
Upon completion of the program, learners will be able to analyze and improve business processes, identify and mitigate quality risks, and develop effective quality management systems.
The Advanced Skill Certificate in Total Quality Management in Hospitality is a highly relevant and industry-recognized qualification that can be applied in various roles within the hospitality sector, including hotel management, food and beverage operations, and customer service.
The program's duration is typically 6-12 months, depending on the learner's prior experience and the pace of study.
Learners can expect to gain a range of skills and knowledge, including:
- Understanding of TQM principles and concepts
- Ability to analyze and improve business processes
- Knowledge of quality planning, control, and assurance tools and techniques
- Skills in customer service, staff training, and operational efficiency
- Ability to develop effective quality management systems
- Industry-specific knowledge and skills relevant to the hospitality sector
The Advanced Skill Certificate in Total Quality Management in Hospitality is a valuable investment for anyone looking to advance their career in the hospitality industry or start a new career in quality management.
By gaining the skills and knowledge required to implement TQM principles, learners can improve customer satisfaction, reduce costs, and increase operational efficiency, ultimately driving business success in the competitive hospitality industry.

Why this course?

Advanced Skill Certificate in Total Quality Management in Hospitality holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Purchasing and Supply (CIPS), 75% of UK businesses believe that quality management is crucial for their success. Moreover, a report by the British Hospitality Association states that 60% of UK hotels and restaurants have implemented total quality management (TQM) systems to improve customer satisfaction and reduce costs.
Year Number of Businesses Implementing TQM
2015 40%
2018 55%
2020 65%

Who should enrol in Advanced Skill Certificate in Total Quality Management in Hospitality?

Ideal Audience for Advanced Skill Certificate in Total Quality Management in Hospitality Are you a hospitality professional looking to enhance your skills and contribute to the growth of the UK's £150 billion tourism industry?
Professionals in the hospitality industry, particularly those in management and supervisory roles, who want to improve their quality management skills and knowledge of industry standards and best practices. This includes hotel managers, restaurant owners, event coordinators, and customer service representatives who wish to gain a competitive edge in the job market and increase customer satisfaction.
Individuals seeking career advancement and professional development opportunities in the hospitality sector, with a focus on quality management and customer service. In the UK, the hospitality industry is experiencing significant growth, with over 200,000 new jobs created in 2020 alone. By acquiring the Advanced Skill Certificate in Total Quality Management in Hospitality, you can stay ahead of the curve and capitalize on this trend.
Those interested in learning about total quality management principles, quality control, and quality assurance, and how to apply them in a real-world setting. By completing this certificate program, you will gain a comprehensive understanding of total quality management in the hospitality industry, enabling you to make informed decisions and drive business success.