Advanced Skill Certificate in Service Desk Management in ICT

Friday, 13 February 2026 19:17:30

International applicants and their qualifications are accepted

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Overview

Overview

Service Desk Management in ICT


Improve your skills in managing a service desk that delivers exceptional customer experiences. This Advanced Skill Certificate is designed for IT professionals and support teams who want to enhance their knowledge and expertise in service desk management.

Learn how to


Design, implement, and maintain a service desk that meets the needs of your organization and its customers. You'll gain hands-on experience in service desk management, including incident management, problem management, and change management.

Develop your skills


Understand the importance of service level agreements (SLAs), service desk metrics, and customer satisfaction. You'll also learn how to create a service desk strategy, design a service desk model, and implement a service desk service desk management system.

Take the next step


Enroll now and start your journey to becoming a skilled service desk manager. With this Advanced Skill Certificate, you'll be equipped to deliver exceptional customer experiences and drive business success.

Service Desk Management is a vital component of Information and Communications Technology (ICT) infrastructure. This Advanced Skill Certificate course equips learners with the skills to manage and maintain a high-performing service desk, ensuring seamless IT support and exceptional customer experience. Key benefits include improved service quality, increased efficiency, and enhanced employee engagement. Career prospects are vast, with opportunities in IT service management, project coordination, and business analysis. Unique features of the course include interactive simulations, real-world case studies, and expert guest lectures. By the end of the course, learners will be equipped to design, implement, and manage effective service desk strategies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Service Desk Operations Management •
Incident Management and Resolution •
Problem Management and Analysis •
Change Management and Control •
Service Level Management and Monitoring •
IT Service Continuity and Disaster Recovery •
Knowledge Management and Documentation •
Service Desk Metrics and Performance Analysis •
Customer Service and Relationship Management •
ICT Service Desk Security and Compliance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Service Desk Management in ICT

The Advanced Skill Certificate in Service Desk Management in Information and Communications Technology (ICT) is a specialized program designed to equip learners with the skills and knowledge required to manage a service desk effectively. This certificate program focuses on teaching learners how to design, implement, and manage a service desk that provides high-quality support to customers and internal stakeholders. The learning outcomes of this program include understanding service desk concepts, designing a service desk strategy, and implementing service desk processes and tools. The duration of the Advanced Skill Certificate in Service Desk Management in ICT is typically 12 weeks, with learners attending classes one day a week. The program is designed to be flexible, allowing learners to balance their studies with work or other commitments. The industry relevance of this certificate is high, as service desk management is a critical function in many organizations. Learners who complete this program will gain the skills and knowledge required to manage a service desk that is aligned with industry best practices and standards. The Advanced Skill Certificate in Service Desk Management in ICT is relevant to professionals working in the ICT industry, including service desk managers, IT support specialists, and customer service representatives. It is also relevant to organizations that outsource their service desk operations to third-party providers. Learners who complete this program will be able to apply their knowledge and skills in a real-world setting, and will be recognized as a certified service desk manager. The certificate is recognized by many organizations in the ICT industry, and is a valuable asset for career advancement. Overall, the Advanced Skill Certificate in Service Desk Management in ICT is a valuable program for anyone looking to develop their skills and knowledge in this area. It provides a comprehensive understanding of service desk management, and is relevant to professionals and organizations in the ICT industry.

Why this course?

Service Desk Management is a vital component of Information and Communications Technology (ICT) in today's market. According to a survey by the UK's IT industry body, CompTIA, 75% of UK businesses rely on service desks to manage their IT issues. Moreover, a report by the UK's Office for National Statistics (ONS) states that the ICT sector in the UK employs over 1.8 million people, with service desk management being a critical skillset.
UK Service Desk Management Statistics
75% of UK businesses rely on service desks to manage IT issues.
1.8 million people employed in the ICT sector in the UK.
Service desk management is a critical skillset in the ICT industry.

Who should enrol in Advanced Skill Certificate in Service Desk Management in ICT?

Service Desk Management Ideal for IT professionals seeking to enhance their skills in ICT service delivery, this Advanced Skill Certificate is particularly relevant to those working in the UK, where 71% of organisations rely on service desks to manage IT incidents and requests.
IT Support Specialists Those working in IT support roles, such as help desk technicians and technical support analysts, can benefit from this certificate to improve their knowledge of service desk management principles, processes, and best practices.
ICT Project Managers ICT project managers can also benefit from this certificate, as it provides an understanding of how service desks can be integrated into project management methodologies, such as Agile and Waterfall.
Service Desk Managers Those already working in service desk management roles can use this certificate to enhance their skills and knowledge, and to stay up-to-date with the latest trends and best practices in the field.