Advanced Skill Certificate in Power of Active Listening in Customer Service

Sunday, 14 September 2025 16:06:17

International applicants and their qualifications are accepted

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Overview

Overview

Active listening is the foundation of effective customer service, and this Advanced Skill Certificate program is designed to help you master it.


Develop the skills to truly hear and understand your customers, and provide personalized solutions that exceed their expectations. This course will teach you how to create a positive experience for every customer interaction, resulting in increased loyalty and retention.
By the end of this program, you'll be able to:

Improve communication skills


Build trust and rapport with customers, and resolve issues efficiently. You'll also learn how to ask open-ended questions, paraphrase, and summarize to ensure you understand their needs.

Take your customer service skills to the next level


Unlock the full potential of active listening and become a customer service champion. Explore this course today and discover how to deliver exceptional service that drives business success.

Active Listening is the cornerstone of exceptional customer service, and our Advanced Skill Certificate program will teach you how to master it. By developing your ability to listen attentively and respond empathetically, you'll improve customer satisfaction, reduce complaints, and increase loyalty. With this course, you'll gain active listening skills that will boost your career prospects in customer-facing roles. You'll learn how to active listening techniques, such as paraphrasing and reflective summarizing, and how to apply them in real-world scenarios. Our unique features include personalized feedback, industry expert guest lectures, and a supportive community of peers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Active Listening Fundamentals •
Understanding Nonverbal Cues •
Empathy and Perspective Taking •
Effective Communication Strategies •
Managing Distractions and Interruptions •
Building Rapport and Trust •
Active Listening in Conflict Resolution •
Cultural Sensitivity and Awareness •
Overcoming Language Barriers •
Measuring and Improving Listening Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Power of Active Listening in Customer Service

The Advanced Skill Certificate in Power of Active Listening in Customer Service is a comprehensive training program designed to equip learners with the essential skills required to deliver exceptional customer service.
This program focuses on the importance of active listening in customer service, enabling learners to understand the needs and concerns of customers effectively.
Through this certificate, learners will gain a deeper understanding of the power of active listening and its impact on customer satisfaction, loyalty, and retention.
The learning outcomes of this program include the ability to listen attentively, ask clarifying questions, and respond empathetically to customer concerns.
Learners will also develop effective communication skills, including verbal and non-verbal cues, to ensure seamless customer interactions.
The duration of this program is typically 6-8 hours, depending on the provider, and is designed to be completed at the learner's own pace.
The industry relevance of this certificate is high, as it is widely recognized by employers in the customer service sector.
Many organizations require their customer service representatives to hold this certification, making it an attractive option for career advancement.
The skills learned through this program are transferable across various industries, including retail, hospitality, and financial services.
By obtaining this certificate, learners can enhance their employability and take their customer service skills to the next level.
Overall, the Advanced Skill Certificate in Power of Active Listening in Customer Service is an excellent choice for anyone looking to improve their customer service skills and advance their career.

Why this course?

Active Listening is a vital skill in customer service, with 71% of UK customers (Source:

Who should enrol in Advanced Skill Certificate in Power of Active Listening in Customer Service ?

Ideal Audience for Advanced Skill Certificate in Power of Active Listening in Customer Service Are you a customer service professional looking to improve your skills and deliver exceptional customer experiences? Do you want to increase customer satisfaction and loyalty in the UK, where 75% of customers are more likely to switch to a competitor if they have a poor customer service experience?
Key Characteristics: You are a customer-facing staff member or team leader in a UK-based business, with at least 1 year of experience in customer service. You are eager to develop your active listening skills and become a more effective communicator, with a strong desire to improve customer relationships and drive business growth.
Job Roles: Customer Service Representatives, Team Leaders, Customer Success Managers, Account Managers, and any other customer-facing roles in the UK.
Benefits: By completing this Advanced Skill Certificate, you will gain the skills and knowledge to deliver exceptional customer experiences, increase customer satisfaction and loyalty, and drive business growth in the UK.