Advanced Skill Certificate in Microsoft Office for Customer Relationship Management

Tuesday, 26 August 2025 00:36:20

International applicants and their qualifications are accepted

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Overview

Overview

Microsoft Office for Customer Relationship Management


This advanced skill certificate program is designed for professionals who want to master the tools and techniques of CRM software in Microsoft Office.


Learn how to effectively manage customer interactions, analyze sales data, and optimize business processes using Microsoft Office's CRM features.


Some of the key skills you'll learn include:

data analysis, sales forecasting, and customer segmentation using Excel, Word, and PowerPoint.


Develop the skills you need to take your customer relationship management to the next level and stay ahead of the competition.


Explore this course and discover how Microsoft Office can help you achieve your business goals.

Microsoft Office for Customer Relationship Management is a comprehensive course that equips you with the skills to manage customer relationships effectively. This Advanced Skill Certificate program focuses on the key features of Microsoft Office tools, such as Excel, Word, and PowerPoint, to help you analyze customer data, create engaging marketing materials, and deliver presentations. With this course, you'll gain Microsoft Office expertise and enhance your career prospects in the field of customer relationship management. You'll also learn about Customer Relationship Management principles and best practices, making you a valuable asset to any organization.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Creating a Contact List in Microsoft Outlook •
• Setting Up a Sales Dashboard in Microsoft Dynamics 365 •
• Using Microsoft Excel for Data Analysis in CRM •
• Building a Customer Relationship Map in Microsoft Visio •
• Implementing a Sales Forecasting Tool in Microsoft Power BI •
• Managing Customer Interactions in Microsoft Teams •
• Using Microsoft Word for Creating Sales Reports •
• Setting Up a Customer Service Ticket System in Microsoft Dynamics 365 •
• Analyzing Customer Behavior in Microsoft Power Analytics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Microsoft Office for Customer Relationship Management

The Advanced Skill Certificate in Microsoft Office for Customer Relationship Management is designed to equip learners with the skills necessary to effectively manage customer relationships using Microsoft Office tools. This course focuses on teaching learners how to utilize Microsoft Office applications such as Excel, Word, and PowerPoint to analyze customer data, create personalized marketing materials, and develop effective sales strategies. Upon completion of the course, learners can expect to gain the following learning outcomes:
- Develop skills in data analysis and visualization using Excel
- Create professional marketing materials using Word
- Design engaging presentations using PowerPoint
- Apply CRM principles to improve customer relationship management
The duration of the Advanced Skill Certificate in Microsoft Office for Customer Relationship Management is typically 12 weeks, with learners required to complete a series of assignments and assessments throughout the course. Industry relevance is a key aspect of this course, as it teaches learners how to apply Microsoft Office skills in a real-world customer relationship management context. This makes graduates highly sought after by businesses looking to improve their CRM capabilities. By completing this course, learners can enhance their career prospects in industries such as sales, marketing, and customer service, and demonstrate their expertise in Microsoft Office and CRM principles to potential employers.

Why this course?

Advanced Skill Certificate in Microsoft Office for Customer Relationship Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 70% of marketers in the UK use Microsoft Office to manage customer relationships (Source: CIM, 2020). Another study by the UK's Office of National Statistics revealed that 60% of small businesses in the UK use Microsoft Office to manage their customer databases (Source: ONS, 2019).
Statistics Percentage
Marketers in the UK using Microsoft Office for CRM 70%
Small businesses in the UK using Microsoft Office for CRM 60%

Who should enrol in Advanced Skill Certificate in Microsoft Office for Customer Relationship Management?

Ideal Audience for Advanced Skill Certificate in Microsoft Office for Customer Relationship Management Are you a sales professional, marketing specialist, or business owner looking to enhance your skills in managing customer relationships? If so, this course is perfect for you.
Key Characteristics: You should have basic knowledge of Microsoft Office applications, be able to commit to regular study sessions, and be looking to boost your career prospects in the UK job market, where customer relationship management skills are highly valued.
Target Audience Statistics: In the UK, the demand for customer relationship management professionals is expected to grow by 10% annually, with the average salary ranging from £35,000 to £60,000 per annum. With this course, you can gain the skills needed to succeed in this field and increase your earning potential.
Learning Outcomes: Upon completing this course, you will be able to create and manage customer relationships, use Microsoft Office applications to analyze customer data, and develop effective sales and marketing strategies.