Advanced Skill Certificate in Level 2 Award in Logistics Customer Service

Sunday, 14 September 2025 03:30:14

International applicants and their qualifications are accepted

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Overview

Overview

Logistics Customer Service


This Advanced Skill Certificate is designed for individuals working in the logistics industry, focusing on customer service skills to enhance their performance and contribute to the success of their organization.


Develop essential skills in communication, problem-solving, and time management to provide excellent customer service in a fast-paced logistics environment. Learn how to handle customer complaints, resolve issues efficiently, and maintain a positive customer experience.

By completing this course, learners will gain a deeper understanding of the importance of customer service in logistics and develop the skills needed to excel in their roles.


Take the first step towards a career advancement opportunity and explore this Advanced Skill Certificate in Logistics Customer Service today!

Logistics customer service is a vital component of any successful supply chain, and this Advanced Skill Certificate in Level 2 Award in Logistics Customer Service can help you excel in this field. By gaining expertise in handling customer complaints, resolving issues, and providing excellent service, you'll be well-equipped to tackle challenging situations and drive business growth. With this course, you'll benefit from logistics industry insights, practical skills, and knowledge of customer service best practices. Career prospects are excellent, with opportunities in logistics, transportation, and warehousing. You'll also develop valuable skills that are transferable across industries.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Provide excellent customer service to internal and external customers, including responding to customer inquiries and resolving issues in a professional and courteous manner. •
• Handle customer complaints and feedback, and take corrective action to prevent future occurrences, demonstrating empathy and effective communication skills. •
• Operate a range of logistics systems, including transportation management, inventory control, and warehousing, to ensure efficient and timely delivery of goods. •
• Work effectively in a team environment, collaborating with colleagues to achieve shared goals and objectives, and demonstrating adaptability and flexibility in a fast-paced logistics environment. •
• Maintain accurate records and reports, including customer information, shipment details, and inventory levels, using a range of software applications and systems. •
• Provide information and support to customers, including answering questions about products, services, and delivery options, and offering solutions to meet their needs. •
• Operate a range of equipment, including forklifts, pallet jacks, and scanners, to efficiently and safely manage inventory and transport goods. •
• Analyze data and trends to identify areas for improvement, and implement changes to optimize logistics operations and customer satisfaction. •
• Communicate effectively with customers, colleagues, and stakeholders, using clear and concise language, and demonstrating a positive and professional attitude. •
• Adhere to company policies and procedures, including health and safety guidelines, and maintain confidentiality and discretion when handling sensitive customer information.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Level 2 Award in Logistics Customer Service

The Advanced Skill Certificate in Level 2 Award in Logistics Customer Service is a vocational qualification designed to equip learners with the skills and knowledge required to provide excellent customer service in a logistics environment.
This award is ideal for individuals working in logistics, transportation, or supply chain management who want to enhance their customer service skills and advance their careers.
The learning outcomes of this award include understanding customer needs, providing effective communication, resolving customer complaints, and working collaboratively with colleagues to deliver excellent customer service.
The duration of this award is typically 12-16 hours of study, which can be completed over several weeks or months, depending on the learner's schedule and learning style.
The industry relevance of this award is high, as it is recognized by employers in the logistics and transportation sectors, and can be used as a stepping stone to more senior roles or further education and training.
The Advanced Skill Certificate in Level 2 Award in Logistics Customer Service is a valuable asset for anyone working in customer-facing roles in logistics, and can help learners to develop the skills and confidence they need to succeed in this field.
This award is also relevant to those looking to transition into a customer service role in logistics, as it provides a solid foundation in customer service principles and practices.
By completing this award, learners can demonstrate their commitment to delivering excellent customer service and enhance their employability in the logistics sector.
The Advanced Skill Certificate in Level 2 Award in Logistics Customer Service is a flexible and accessible qualification that can be completed online or in a classroom setting, making it easy for learners to fit it into their busy schedules.
Overall, the Advanced Skill Certificate in Level 2 Award in Logistics Customer Service is a valuable investment for anyone looking to develop their customer service skills and advance their careers in logistics.

Why this course?

Advanced Skill Certificate in Level 2 Award in Logistics Customer Service holds significant importance in today's market, particularly in the UK. According to the UK's Office for National Statistics (ONS), the logistics and transportation sector is expected to grow by 3.5% annually from 2020 to 2025, creating a high demand for skilled professionals.
Year Employment Growth Rate
2020-2025 3.5%
2020-2021 2.2%
2020-2020 1.5%

Who should enrol in Advanced Skill Certificate in Level 2 Award in Logistics Customer Service?

Ideal Audience for Advanced Skill Certificate in Level 2 Award in Logistics Customer Service Are you a logistics professional looking to enhance your customer service skills? Do you work in the UK, where the logistics industry is a significant contributor to the economy, with over 2.5 million people employed in the sector (Source: UK's Office for National Statistics)?
You may be a: Logistics customer service representatives, warehouse staff, or delivery drivers seeking to improve your communication and problem-solving skills. You could also be a business owner or manager looking to upskill your team members in customer service, as 70% of UK businesses believe that customer service is crucial to their success (Source: CIPD).
Or perhaps you're someone who: Wants to advance your career in logistics, or is looking to transition into a customer-facing role. With the right skills and knowledge, you can deliver exceptional customer experiences, leading to increased customer satisfaction and loyalty, and ultimately, business growth.