Advanced Skill Certificate in Incident Management in ICT Systems

Saturday, 14 February 2026 02:27:13

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Incident Management

is a critical process in Information and Communications Technology (ICT) systems, ensuring minimal disruption to business operations. This Advanced Skill Certificate program is designed for IT professionals and technical specialists who want to enhance their skills in managing and resolving ICT incidents.

By completing this course, learners will gain a comprehensive understanding of incident management principles, including incident classification, categorization, and prioritization.

They will also learn how to develop and implement effective incident management strategies, including root cause analysis, problem management, and post-incident activities.

Some key concepts covered in the course include:

Incident Management Frameworks, Service Level Management, and IT Service Continuity Management.

Whether you're looking to advance your career or simply improve your skills, this Advanced Skill Certificate in Incident Management is an excellent choice.

So why wait? Explore this course today and take the first step towards becoming a proficient incident manager in ICT systems.

Incident Management is a critical component of Information and Communication Technology (ICT) systems, and this Advanced Skill Certificate course will equip you with the expertise to handle it effectively. By mastering incident management, you'll gain incident management skills, enabling you to minimize downtime, reduce costs, and improve overall system reliability. This course offers incident management training, focusing on incident classification, containment, eradication, recovery, and post-incident activities. You'll also learn about IT service management frameworks, such as ITIL. With this certificate, you'll enjoy enhanced career prospects in the ICT industry, particularly in roles like IT service manager or incident manager.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management Framework
• Risk Management
• Communication Plan
• Resource Allocation
• Incident Classification
• Categorization and Prioritization
• Incident Response Plan
• Post-Incident Activities
• Continuity and Recovery
• Lessons Learned and Review

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Incident Management in ICT Systems

The Advanced Skill Certificate in Incident Management in ICT Systems is a comprehensive training program designed to equip individuals with the necessary skills to effectively manage and respond to IT incidents in a timely and efficient manner. This certificate program focuses on teaching learners how to identify, assess, and mitigate the impact of IT incidents, as well as how to restore systems and services to normal operation as quickly as possible. By the end of the program, learners will have gained the knowledge and skills required to implement an incident management process that aligns with industry best practices and standards, such as ITIL (Information Technology Infrastructure Library). The duration of the Advanced Skill Certificate in Incident Management in ICT Systems is typically 5-7 days, depending on the training provider and the level of detail covered in the course material. Learners can expect to spend a significant amount of time studying and practicing incident management techniques, as well as participating in group discussions and case studies. Industry relevance is a key aspect of this certificate program, as it is designed to meet the needs of organizations that require a high level of IT service management expertise. By completing this program, learners can demonstrate their ability to manage IT incidents in a way that minimizes downtime, reduces costs, and improves overall IT service quality. The skills and knowledge gained through this program are highly valued by employers across a range of industries, including finance, healthcare, and government. The Advanced Skill Certificate in Incident Management in ICT Systems is a valuable addition to any IT professional's skillset, and can be a key differentiator in the job market. By investing in this program, learners can gain a competitive edge and advance their careers in IT service management.

Why this course?

Advanced Skill Certificate in Incident Management in ICT Systems holds significant importance in today's market, particularly in the UK. According to a survey by the Information Security Breaches Compensation Scheme (ISBCS), the average cost of a data breach in the UK is £3.86 million, with 61% of breaches caused by human error (ISBCS, 2022). This highlights the need for effective incident management strategies to minimize downtime and data loss.
Year Number of Breaches Percentage of Breaches
2019 1,144 45.5%
2020 1,234 49.3%
2021 1,345 53.2%

Who should enrol in Advanced Skill Certificate in Incident Management in ICT Systems?

Ideal Audience for Advanced Skill Certificate in Incident Management in ICT Systems IT professionals, particularly those in the UK, who manage and maintain ICT systems, are the primary target audience for this certificate.
Key Characteristics: Individuals with at least 2 years of experience in ICT system management, preferably in a UK-based organization, are well-suited for this certificate.
Job Roles: IT managers, system administrators, network engineers, and cybersecurity specialists in the UK are likely to benefit from this certificate.
Career Benefits: Upon completion, individuals can expect improved incident management skills, enhanced career prospects, and increased earning potential in the UK ICT industry.