Advanced Skill Certificate in ITIL Service Operations

Tuesday, 10 February 2026 21:38:17

International applicants and their qualifications are accepted

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Overview

Overview

ITIL Service Operations

is a framework for managing IT services, designed to improve efficiency and customer satisfaction.

Developed by the UK's Central Computer and Telecommunications Agency (CCTA), ITIL Service Operations focuses on the operational layer of the IT service lifecycle.

Service Operations is responsible for delivering and supporting IT services to customers, ensuring they meet their needs and expectations.

ITIL Service Operations is ideal for IT professionals looking to enhance their skills in service management, particularly those in service desk, incident management, and problem management roles.

By completing this Advanced Skill Certificate, learners will gain a deeper understanding of ITIL Service Operations principles and practices, enabling them to make a positive impact on their organization's service delivery.

Take the first step towards becoming a skilled IT service professional and explore the ITIL Service Operations Advanced Skill Certificate today!

ITIL Service Operations is a comprehensive certification that equips professionals with the skills to deliver high-quality services efficiently. By acquiring the Advanced Skill Certificate in ITIL Service Operations, learners can ITIL certified professionals enhance their knowledge of service management best practices, improve service quality, and increase customer satisfaction. The course covers key areas such as service desk management, incident management, and problem management, providing learners with a solid foundation in service operations. With ITIL certification, career prospects are vast, and professionals can expect a significant salary increase. Unique features of the course include real-world case studies and interactive training sessions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Management
• Service Desk
• Request Fulfillment
• Release and Deployment Management
• Service Validation and Testing
• Service Reporting
• Continual Service Improvement
• IT Service Continuity Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in ITIL Service Operations

The Advanced Skill Certificate in ITIL Service Operations is a comprehensive training program designed to equip learners with the knowledge and skills required to manage and deliver high-quality IT services.
This certification is ideal for IT professionals who want to enhance their skills in service operations, including service desk, incident management, problem management, and change management.
By completing this course, learners can expect to gain a deeper understanding of ITIL best practices and how to apply them in real-world scenarios.
The learning outcomes of this certification include the ability to analyze and resolve complex IT service issues, design and implement effective service management processes, and collaborate with stakeholders to achieve business objectives.
The duration of the Advanced Skill Certificate in ITIL Service Operations is typically 5-7 days, depending on the training provider and the learner's prior experience.
This certification is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to deliver high-quality IT services that meet business needs.
ITIL Service Operations is a widely recognized and respected framework in the IT industry, and this certification is often required by employers as a minimum qualification for IT service management roles.
By obtaining this certification, learners can demonstrate their expertise in ITIL Service Operations and enhance their career prospects in the IT industry.
The Advanced Skill Certificate in ITIL Service Operations is also beneficial for organizations that want to improve their IT service management capabilities and achieve ITIL certification.
This certification is offered by various training providers, including AXELOS, a global leader in IT service management training and certification.
Overall, the Advanced Skill Certificate in ITIL Service Operations is a valuable investment for IT professionals and organizations looking to improve their IT service management capabilities.

Why this course?

Advanced Skill Certificate in ITIL Service Operations holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK consider ITIL certification as a key requirement for career advancement. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT industry is expected to grow by 13% annually, creating a high demand for skilled professionals.
UK IT Industry Growth ITIL Certification Demand
13% annually (ONS) 75% of IT professionals consider ITIL certification as a key requirement (BCS)

Who should enrol in Advanced Skill Certificate in ITIL Service Operations?

Ideal Audience for Advanced Skill Certificate in ITIL Service Operations IT professionals seeking to enhance their service management skills, particularly those working in the UK's IT service management industry, where 71% of organizations use ITIL (Source: ITIL Foundation).
Key Characteristics: IT service managers, service desk managers, technical team leaders, and anyone looking to improve their service operation skills, with a focus on UK-based organizations, where 55% of IT service managers hold an ITIL certification (Source: ITIL Foundation).
Job Roles: Service desk manager, IT service manager, technical team leader, service operations manager, and anyone involved in IT service management.
Benefits: Improved service quality, increased efficiency, enhanced customer satisfaction, and better career prospects in the UK's IT service management industry.