Advanced Skill Certificate in ITIL Service Operation

Wednesday, 11 February 2026 14:40:13

International applicants and their qualifications are accepted

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Overview

Overview

ITIL Service Operation

is a framework that helps organizations deliver high-quality services. Service Operation is a critical component of ITIL, focusing on the day-to-day activities that support business operations. This Advanced Skill Certificate in ITIL Service Operation is designed for IT professionals who want to enhance their skills in service management.

By completing this course, learners will gain a deeper understanding of service operation principles, processes, and best practices. They will learn how to analyze and improve service management processes, ensuring alignment with business objectives.

Targeted at IT professionals seeking to advance their careers, this certificate covers topics such as incident management, problem management, and service desk operations. Learners will develop the skills needed to optimize service delivery and improve customer satisfaction.

Take the first step towards becoming a skilled IT service professional. Explore the Advanced Skill Certificate in ITIL Service Operation and discover how to deliver exceptional services that meet business needs.

ITIL Service Operation is a comprehensive certification that equips you with the skills to deliver high-quality services efficiently. By gaining expertise in ITIL Service Operation, you'll enhance your career prospects in the IT industry, with a strong focus on service management, incident, problem, and change management. This advanced certificate program covers unique features such as service desk management, request fulfillment, and service level management. You'll learn to improve service quality and reduce costs through effective service operation. With ITIL Service Operation, you'll be well-equipped to manage complex IT services and drive business success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Control
• Release and Deployment Management
• Service Desk
• Service Request Management
• IT Service Continuity Management
• Event Management
• Request Fulfillment
• Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in ITIL Service Operation

The Advanced Skill Certificate in ITIL Service Operation is a specialized course designed to enhance the skills of IT professionals in service operation.
This certification program focuses on the operational aspects of IT service management, including service desk, incident management, problem management, and change management.
By completing this course, learners can gain a deeper understanding of how to design, implement, and manage IT services that meet the needs of customers and stakeholders.
The learning outcomes of this certification program include the ability to analyze and resolve complex IT service issues, design and implement effective service desk processes, and develop and implement incident and problem management strategies.
The duration of the Advanced Skill Certificate in ITIL Service Operation is typically 5-7 days, depending on the training provider and the level of detail covered.
Industry relevance is high for this certification, as it is widely recognized and respected within the IT service management community.
Many organizations, including large corporations and government agencies, require or prefer IT professionals to hold this certification as a minimum requirement for service operation roles.
The ITIL Service Operation certification is also relevant to the broader IT industry, as it provides a common language and framework for IT service management that can be applied across different organizations and industries.
By obtaining this certification, IT professionals can demonstrate their expertise in service operation and enhance their career prospects in the IT industry.
The certification is also a stepping stone to more advanced ITIL certifications, such as the ITIL Expert or ITIL Master certifications.

Why this course?

Advanced Skill Certificate in ITIL Service Operation holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK consider ITIL certification as a must-have for career advancement. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT sector is expected to grow by 13% annually, creating a high demand for skilled professionals.
UK IT Sector Growth ITIL Certification
13% annually 75% of IT professionals consider ITIL certification as a must-have
Job opportunities High demand for skilled IT professionals

Who should enrol in Advanced Skill Certificate in ITIL Service Operation ?

Ideal Audience for Advanced Skill Certificate in ITIL Service Operation IT professionals seeking to enhance their skills in service operation, particularly those working in the UK's IT industry, where 71% of organizations have adopted ITIL as a best practice framework (Source: ITIL UK).
Key Characteristics: IT service managers, team leaders, and professionals with at least 2 years of experience in service operation, looking to improve their knowledge of service management processes, including incident management, problem management, and change management.
Career Benefits: Upon completion of the Advanced Skill Certificate in ITIL Service Operation, learners can expect to enhance their career prospects, increase their earning potential, and demonstrate their expertise in service operation to employers in the UK, where the average salary for IT service managers is £55,000 per annum (Source: Indeed UK).