Advanced Skill Certificate in IT service level Management

Friday, 13 February 2026 17:03:28

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

IT Service Level Management (SLM) is a crucial aspect of IT service management that ensures the delivery of high-quality services to customers.


Designed for IT professionals and service managers, the Advanced Skill Certificate in IT Service Level Management helps learners develop the skills needed to manage service levels effectively.


By mastering SLM, learners will gain the knowledge to analyze service level agreements, create service level management plans, and implement service level management processes.


Some key concepts covered in this course include service level management frameworks, service level agreement (SLA) management, and service desk management.


With this certificate, learners will be able to measure and report on service levels, identify areas for improvement, and develop strategies to increase service level delivery.


Whether you're looking to advance your career or enhance your skills, the Advanced Skill Certificate in IT Service Level Management is the perfect choice for you.


So why wait? Explore this course today and take the first step towards becoming a skilled IT service level manager!

IT Service Level Management is a vital component of any successful IT organization. This Advanced Skill Certificate course equips you with the knowledge and skills to design, implement, and manage IT service level agreements (SLAs) that meet the needs of your customers. By mastering IT Service Level Management, you'll gain a deeper understanding of service level management processes, including service desk management, incident management, and problem management. You'll also learn how to measure and report on service levels, ensuring that your IT services are delivered to the highest standards. With this certification, you'll enjoy career prospects in IT service management, and be able to enhance your career prospects in the industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• Service Level Management
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Capacity Management
• IT Service Validation and Testing
• Service Desk Management
• Continuity and Disaster Recovery Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT service level Management

The Advanced Skill Certificate in IT Service Level Management is a comprehensive program designed to equip learners with the knowledge and skills required to manage IT services at optimal levels.
This program focuses on teaching learners how to create and implement service level agreements (SLAs), manage service level credits, and analyze service level performance metrics.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service level management principles, including service level management processes, service level management metrics, and service level management tools.
The duration of the Advanced Skill Certificate in IT Service Level Management program is typically 12 weeks, with learners required to complete a series of assignments and exams to demonstrate their knowledge and skills.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT services at optimal levels, resulting in improved service quality, increased customer satisfaction, and reduced costs.
Learners who complete the Advanced Skill Certificate in IT Service Level Management program can expect to gain a competitive edge in the job market, as they will possess the skills and knowledge required to manage IT services at optimal levels.
The program is also highly relevant to the IT service management (ITSM) framework, as it provides learners with a deep understanding of the ITSM processes, including incident management, problem management, change management, and service level management.
Overall, the Advanced Skill Certificate in IT Service Level Management is a highly valuable program that provides learners with the skills and knowledge required to manage IT services at optimal levels, resulting in improved service quality, increased customer satisfaction, and reduced costs.

Why this course?

Advanced Skill Certificate in IT Service Level Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that IT service management is crucial for business success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT sector in the UK is expected to grow by 4.5% annually, creating a high demand for skilled professionals in IT service management.
UK IT Sector Growth Percentage
ONS Report (2022) 4.5%
BCS Survey (2022) 75%

Who should enrol in Advanced Skill Certificate in IT service level Management?

Ideal Audience for Advanced Skill Certificate in IT Service Level Management IT professionals seeking to enhance their skills in service level management, particularly those working in the UK, where 71% of IT service desks receive more than 10,000 service requests per month (IT Service Desk Institute, 2020).
Key Characteristics: Professionals with at least 2 years of experience in IT service management, preferably holding ITIL Foundation or higher certifications, and working in industries such as finance, healthcare, or government, where service level agreements (SLAs) are crucial.
Career Goals: Individuals aiming to move into senior IT service management roles, such as service manager or IT service manager, or seeking to specialize in areas like service desk management, incident management, or problem management.
Prerequisites: Basic knowledge of IT service management concepts, ITIL Foundation certification, and experience working with service level management tools and technologies.