Advanced Skill Certificate in IT Support Desk Operations

Thursday, 12 February 2026 06:45:48

International applicants and their qualifications are accepted

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Overview

Overview

IT Support Desk Operations


This Advanced Skill Certificate program is designed for IT professionals and support specialists who want to enhance their skills in managing and resolving technical issues efficiently.


Learn how to provide top-notch support, troubleshoot complex problems, and improve customer satisfaction with our comprehensive training.


Some of the key topics covered in this program include:

IT Service Management, Technical Support, Problem Management, and Incident Management.


Develop your expertise in IT support desk operations and take your career to the next level.


Explore this program further and discover how you can become a skilled IT support professional.

IT Support Desk Operations is a comprehensive course that equips students with the skills to excel in this field. By gaining expertise in IT Support Desk Operations, individuals can enhance their career prospects and earn a competitive salary. The course covers key areas such as technical support, problem-solving, and customer service. Students will learn how to troubleshoot hardware and software issues, manage tickets, and provide effective solutions. With IT Support Desk Operations, you'll gain hands-on experience and develop valuable skills in a supportive learning environment. This course is ideal for those looking to start a career in IT or advance their existing skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ITSM) •
Help Desk Operations •
Ticketing Systems •
Customer Relationship Management (CRM) •
Incident Management •
Problem Management •
Change Management •
ITIL Foundation •
Technical Support •
Communication Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Support Desk Operations

The Advanced Skill Certificate in IT Support Desk Operations is a comprehensive program designed to equip learners with the necessary skills to excel in the IT support industry.
This certificate program focuses on teaching learners how to manage and maintain a support desk, providing them with the knowledge and skills required to troubleshoot and resolve technical issues efficiently.
Upon completion of the program, learners will be able to demonstrate their understanding of IT support desk operations, including hardware and software troubleshooting, technical writing, and customer service skills.
The duration of the Advanced Skill Certificate in IT Support Desk Operations is typically 12 weeks, with learners attending classes one day a week.
The program is highly relevant to the IT industry, as it addresses the growing demand for skilled IT support professionals.
Learners who complete the Advanced Skill Certificate in IT Support Desk Operations can expect to gain a competitive edge in the job market, with many employers requiring or preferring candidates with this level of training.
The certificate is also recognized by various industry bodies, such as CompTIA, and can be used as a stepping stone to more advanced certifications or higher-level positions.
Overall, the Advanced Skill Certificate in IT Support Desk Operations is an excellent choice for individuals looking to launch or advance their careers in the IT support industry.

Why this course?

Advanced Skill Certificate in IT Support Desk Operations holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers in the UK consider IT skills essential for the modern workplace. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT sector is expected to grow by 4.3% annually from 2020 to 2025, creating a high demand for skilled professionals.
Year IT Sector Growth Rate
2020 3.2%
2021 4.1%
2022 4.5%
2023 4.8%
2024 5.1%
2025 4.3%

Who should enrol in Advanced Skill Certificate in IT Support Desk Operations ?

Ideal Audience for Advanced Skill Certificate in IT Support Desk Operations Individuals seeking to enhance their IT support skills and advance their careers in the UK, where the IT sector is expected to grow by 4.8% annually (2020-2025), with an estimated 34,000 new job openings each year (Source: IT Skillset).
Key Characteristics: IT support professionals, help desk technicians, and those interested in transitioning into this field, with a focus on those working in the UK, where 71% of IT support roles are filled by those with Level 3 qualifications or higher (Source: IT Skillset).
Career Goals: Those seeking to progress to senior roles, such as team leader or supervisor, or to specialize in areas like cloud computing, cybersecurity, or data analytics, with the UK's IT sector offering a range of opportunities for career advancement.
Prerequisites: Basic IT knowledge, experience in a support role, and a willingness to learn and develop new skills, with the Advanced Skill Certificate in IT Support Desk Operations designed to build on existing knowledge and experience.