Advanced Skill Certificate in IT Service Support Management

Wednesday, 11 February 2026 22:29:38

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Support Management

is a specialized field that focuses on delivering high-quality support services to customers. This Advanced Skill Certificate program is designed for IT professionals who want to enhance their skills in managing IT service support.

Some IT service support managers face challenges in managing their teams, prioritizing tasks, and ensuring timely issue resolution. This program aims to address these challenges by providing learners with the necessary knowledge and skills to effectively manage IT service support.

Key topics covered in the program include: IT service management frameworks, service desk management, incident management, problem management, and change management. The program also covers soft skills such as communication, teamwork, and time management.

By completing this Advanced Skill Certificate program, learners will gain the skills and knowledge required to manage IT service support effectively, leading to improved customer satisfaction and reduced support costs.

Are you ready to take your IT service support skills to the next level? Explore this program further to learn more about how you can enhance your career prospects and deliver exceptional support services to your customers.

IT Service Support Management is a comprehensive course that equips learners with the skills to deliver exceptional support services, driving business success. By mastering IT Service Support Management, individuals can enhance customer satisfaction and reduce support costs. The course covers key areas such as incident management, problem management, and change management, providing a solid foundation for a career in IT support. With IT Service Support Management, learners can expect improved job prospects and increased earning potential. Unique features include real-world case studies, interactive simulations, and expert-led training sessions, making it an ideal choice for those looking to upskill in this field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Incident Management •
Problem Management •
Change Management •
Service Desk •
Service Level Management •
IT Service Continuity Management •
IT Service Validation and Testing •
Knowledge Management •
Service Request Management •
Request Fulfillment

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Service Support Management

The Advanced Skill Certificate in IT Service Support Management is a comprehensive program designed to equip learners with the skills required to manage IT service support effectively.
This program focuses on teaching learners how to analyze and resolve technical issues, manage customer expectations, and optimize service delivery processes.
Upon completion of the program, learners will be able to demonstrate their knowledge and skills in areas such as incident management, problem management, change management, and service level management.
The program is designed to be completed in a short duration of 12 weeks, with learners attending classes one day a week.
The Advanced Skill Certificate in IT Service Support Management is highly relevant to the IT industry, as it addresses the growing demand for skilled professionals who can manage IT service support effectively.
Learners who complete the program will gain industry-recognized certification and be able to apply for jobs in IT service support management roles.
The program is also relevant to organizations that require IT service support professionals who can manage technical issues, customer expectations, and service delivery processes.
Overall, the Advanced Skill Certificate in IT Service Support Management is an excellent choice for individuals who want to launch or advance their careers in IT service support management.

Why this course?

Advanced Skill Certificate in IT Service Support Management holds immense significance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that having a certification in IT service management is essential for career advancement. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT professionals with expertise in service management is expected to increase by 13% by 2025.
Year Percentage Increase
2020 10%
2021 12%
2022 15%
2023 13%

Who should enrol in Advanced Skill Certificate in IT Service Support Management ?

Ideal Audience for Advanced Skill Certificate in IT Service Support Management Individuals seeking to enhance their careers in IT service support management, particularly those working in the UK, where the IT sector is a significant contributor to the economy, with over 1.8 million people employed in the sector (Source: ONS, 2022).
Professionals looking to transition into IT service support management, such as those in customer service, technical support, or help desk roles, who want to acquire the skills and knowledge required to succeed in this field. IT service support managers, team leaders, and supervisors seeking to upskill and reskill to stay competitive in the UK job market, where the demand for skilled IT professionals is high, with a projected growth rate of 10% by 2025 (Source: PwC, 2022).
Individuals interested in pursuing a career in IT service support management, but lack the necessary experience or qualifications, who can benefit from the advanced skills and knowledge acquired through this certificate. Those working in related fields, such as IT project management, software development, or network administration, who want to expand their skill set and enhance their employability in the IT service support management sector.