Advanced Skill Certificate in IT Service Incident and Problem Management

Thursday, 12 February 2026 21:20:51

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Incident and Problem Management

is a specialized field that focuses on resolving and preventing IT service disruptions. This Advanced Skill Certificate program is designed for IT professionals who want to enhance their skills in managing incidents and problems in a service desk environment. Incident Management is a critical process that involves restoring normal service operation as quickly as possible. The program covers incident classification, categorization, and prioritization, as well as the use of incident management tools and techniques. Problem Management is a proactive process that aims to identify and resolve the root cause of recurring incidents. The program teaches problem management methodologies, such as the ITIL framework, and how to use problem management tools and techniques. By completing this Advanced Skill Certificate program, learners will gain the knowledge and skills needed to manage IT service incidents and problems effectively, leading to improved service quality, reduced downtime, and increased customer satisfaction. Take the first step towards becoming a proficient IT service incident and problem manager and explore this program further to learn more about the skills and knowledge required for success in this field.

Incident and problem management are critical components of IT service management. This Advanced Skill Certificate course focuses on developing skills in incident and problem management, enabling you to effectively manage IT service incidents and resolve underlying problems. You will learn how to analyze and prioritize incidents, assign resources, and implement effective problem management strategies. Key benefits include improved incident resolution rates, reduced mean time to resolve (MTTR), and enhanced customer satisfaction. Career prospects are excellent, with opportunities in IT service management, project management, and operations management. Unique features include hands-on training, real-world case studies, and industry-recognized certification.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Level Management
• Service Desk
• Request Fulfillment
• Root Cause Analysis
• Escalation Procedures
• Knowledge Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Service Incident and Problem Management

The Advanced Skill Certificate in IT Service Incident and Problem Management is a comprehensive program designed to equip learners with the skills required to manage IT service incidents and problems effectively.
This program focuses on teaching learners how to analyze and resolve IT service incidents and problems, as well as how to identify and mitigate potential risks.
Upon completion of the program, learners will be able to demonstrate their knowledge and skills in IT service incident and problem management, including learning outcomes such as incident management, problem management, and service level management.
The duration of the program is typically 12 weeks, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter.
The industry relevance of this program is high, as IT service incident and problem management are critical components of any IT service management framework.
Learners who complete the Advanced Skill Certificate in IT Service Incident and Problem Management will be able to apply their knowledge and skills in a variety of industries, including finance, healthcare, and government.
The program is designed to be flexible, with learners able to complete the program at their own pace and on their own schedule.
The cost of the program varies depending on the provider, but it is generally relatively affordable compared to other IT training programs.
Overall, the Advanced Skill Certificate in IT Service Incident and Problem Management is a valuable program for anyone looking to enhance their skills in IT service incident and problem management.

Why this course?

IT Service Incident and Problem Management is a crucial aspect of IT service management, and obtaining an Advanced Skill Certificate in this field can significantly boost one's career prospects in the UK. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of IT professionals in the UK believe that incident and problem management are critical components of IT service management.
Statistics Percentage
Number of IT professionals in the UK 75%
Importance of incident and problem management 90%

Who should enrol in Advanced Skill Certificate in IT Service Incident and Problem Management ?

Ideal Audience for Advanced Skill Certificate in IT Service Incident and Problem Management IT professionals seeking to enhance their skills in incident and problem management, particularly those working in the UK, where the IT industry is a significant contributor to the economy, with 1 in 5 jobs in the sector (Source: IT Pro).
Key Characteristics: Professionals with at least 2 years of experience in IT service management, preferably holding ITIL Foundation or equivalent certifications, and looking to advance their careers in incident and problem management, with the UK's IT sector employing over 900,000 people (Source: CompTIA).
Job Roles: Incident managers, problem managers, service desk analysts, and IT service managers, who can benefit from the advanced skills and knowledge gained through this certificate, with the average salary for IT service managers in the UK being £43,000 per annum (Source: Glassdoor).
Learning Objectives: To equip learners with the skills and knowledge required to manage incidents and problems effectively, improve service quality, and reduce downtime, aligning with the UK's IT industry goals, which aim to increase digital transformation and adoption.