Advanced Skill Certificate in IT Service Desk Operation

Friday, 13 February 2026 13:57:29

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk Operation


This Advanced Skill Certificate is designed for IT professionals seeking to enhance their expertise in managing and resolving technical issues efficiently.


Learn how to effectively manage and resolve technical issues, improve customer satisfaction, and increase productivity in this IT Service Desk Operation course.


Key Skills Covered:

Service desk management, incident management, problem management, change management, and service level management.


Develop the skills needed to work effectively in a service desk environment and take your career to the next level.


Explore this course and discover how to deliver exceptional customer service, improve first-call resolution rates, and increase overall efficiency.

IT Service Desk Operation is a specialized field that requires advanced skills to deliver exceptional customer support. This Advanced Skill Certificate course equips learners with the knowledge and expertise to manage complex IT service desks, ensuring seamless operations and high customer satisfaction. By gaining hands-on experience in incident management, problem management, and change management, learners can IT Service Desk Operation like a pro. Key benefits include improved efficiency, enhanced customer experience, and increased career prospects in the IT industry. With unique features such as real-world case studies and interactive simulations, learners can apply theoretical concepts to real-world scenarios, leading to better job prospects and higher earning potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Incident Management •
Problem Management •
Change Management •
Service Desk Operations •
IT Service Management (ITSM) •
Service Level Management (SLM) •
Request Fulfillment •
Escalation Procedures •
Knowledge Management •
Service Desk Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Service Desk Operation

The Advanced Skill Certificate in IT Service Desk Operation is a comprehensive training program designed to equip learners with the skills required to manage and operate an efficient IT service desk.
This certificate program focuses on developing the knowledge and skills necessary to provide high-quality IT support services, ensuring that IT service desk operations are aligned with industry best practices.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service management principles, including incident management, problem management, and change management.
The duration of the Advanced Skill Certificate in IT Service Desk Operation is typically 12 weeks, with learners attending classes on a part-time basis.
The program is designed to be industry-relevant, with a focus on preparing learners for roles such as IT service desk analyst, IT service desk manager, or IT service desk specialist.
The IT service desk operation is a critical component of any organization's IT infrastructure, and having a skilled workforce is essential for delivering high-quality IT services.
The Advanced Skill Certificate in IT Service Desk Operation is recognized by various industry bodies, including the International Association of IT Service Management (ITSM) and the Service Management Research Association (SMRA).
Learners who complete the program will receive a recognized certificate, demonstrating their expertise in IT service desk operation and enhancing their employability in the job market.
The program is delivered through a combination of lectures, discussions, and hands-on training, providing learners with a comprehensive understanding of IT service desk operation and its relevance in today's digital economy.
The Advanced Skill Certificate in IT Service Desk Operation is an excellent choice for individuals looking to upskill or reskill in the IT sector, particularly those working in IT service management or related fields.
By completing this program, learners will gain the knowledge and skills necessary to succeed in the IT service desk operation, ensuring that they are equipped to deliver high-quality IT services and support to organizations.

Why this course?

Advanced Skill Certificate in IT Service Desk Operation holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that having a service desk certification is essential for career advancement. Moreover, a report by the UK's Office of Government Commerce (OGC) states that 60% of organizations in the UK have a service desk function, and 40% of these organizations have a dedicated service desk team.
Statistics Percentage
Organizations with a service desk function in the UK 60%
Organizations with a dedicated service desk team in the UK 40%
IT professionals in the UK who believe having a service desk certification is essential for career advancement 75%

Who should enrol in Advanced Skill Certificate in IT Service Desk Operation?

Ideal Audience for Advanced Skill Certificate in IT Service Desk Operation IT professionals seeking to enhance their skills in service desk operations, particularly those working in the UK, where the IT service desk industry is a significant contributor to the economy, with over 1.3 million jobs available (Source: IT Skills Council).
Key Characteristics: Individuals with at least 2 years of experience in IT support or related fields, looking to transition into service desk management or advance their careers in this field. They should possess strong communication, problem-solving, and analytical skills, as well as familiarity with IT service management frameworks such as ITIL.
Career Goals: Upon completing the Advanced Skill Certificate in IT Service Desk Operation, learners can expect to gain the skills and knowledge necessary to take on senior roles in service desk management, such as Service Desk Manager or Team Lead. They may also be qualified for higher-paying job roles, with average salaries ranging from £35,000 to £60,000 per annum in the UK (Source: Indeed.co.uk).