Advanced Skill Certificate in IT Service Desk Management

Thursday, 12 February 2026 16:27:26

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk Management


This advanced certificate program is designed for IT professionals who want to enhance their skills in managing a service desk, a critical component of any IT organization.


Learn how to effectively manage and resolve IT incidents, requests, and problems in a timely and efficient manner.


Some key topics covered in this program include:

Service desk operations, incident management, problem management, change management, and service level management.


Develop the skills and knowledge needed to become a successful IT service desk manager and take your career to the next level.


Explore this advanced certificate program and discover how it can help you achieve your career goals.

IT Service Desk Management is a comprehensive course that equips learners with the skills to manage and deliver high-quality IT services. By gaining expertise in IT Service Desk Management, individuals can improve customer satisfaction, reduce ticket volumes, and increase team productivity. The course covers key topics such as service desk operations, incident management, problem management, and change management. With IT Service Desk Management, learners can enhance their career prospects in IT service management, and move into roles such as service desk manager, IT support specialist, or service desk analyst. Unique features include real-world case studies, interactive simulations, and expert-led training sessions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Desk Management Fundamentals •
Service Request Management •
Incident Management •
Problem Management •
Change Management •
Request Fulfillment •
Escalation Procedures •
Communication and Collaboration Tools •
Service Level Management •
IT Service Continuity Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Service Desk Management

The Advanced Skill Certificate in IT Service Desk Management is a comprehensive program designed to equip learners with the necessary skills to manage and deliver high-quality IT service desk services.
This certificate program focuses on developing learners' knowledge and skills in areas such as service desk operations, incident management, problem management, and change management.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service desk management principles and practices, including service level management, service desk metrics, and IT service management frameworks.
The duration of the Advanced Skill Certificate in IT Service Desk Management is typically 12 weeks, with learners required to complete a series of modules and assessments to demonstrate their competence.
The program is highly relevant to the IT industry, with many organizations recognizing the importance of IT service desk management in delivering high-quality IT services to customers.
Learners who complete the Advanced Skill Certificate in IT Service Desk Management can expect to gain a competitive edge in the job market, with many employers seeking candidates with IT service desk management skills.
The program is also designed to meet the requirements of IT service management frameworks such as ITIL, with learners able to apply their knowledge and skills in a real-world setting.
Overall, the Advanced Skill Certificate in IT Service Desk Management is an excellent choice for individuals looking to develop their skills in IT service desk management and advance their careers in the IT industry.

Why this course?

Advanced Skill Certificate in IT Service Desk Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Service Management Association (ITSM Academy), 75% of UK organizations have implemented IT service management processes, with 40% of them using service desk management as a key component. This highlights the growing demand for skilled professionals in IT service desk management.
UK Organizations Implementing IT Service Management Percentage
75% 40%
25% 30%

Who should enrol in Advanced Skill Certificate in IT Service Desk Management?

Ideal Audience for Advanced Skill Certificate in IT Service Desk Management IT professionals seeking to enhance their skills in service desk management, particularly those working in the UK, where the IT service desk industry is a significant contributor to the economy, with over 1.3 million jobs available (Source: IT Skills Council).
Key Characteristics: IT service desk managers, team leaders, and professionals looking to advance their careers, with a focus on UK-based organizations, such as those in the finance, healthcare, and public sectors, where IT service desk management is critical to delivering high-quality services.
Job Roles: IT service desk managers, team leaders, service desk analysts, and support engineers, working in various industries, including finance, healthcare, government, and education, in the UK and globally.
Learning Objectives: To equip learners with the knowledge and skills required to manage a high-performing IT service desk, including service desk design, service level management, incident management, problem management, and change management, with a focus on UK-specific regulations and best practices.