Advanced Skill Certificate in IT Service Desk Administration

Monday, 15 December 2025 19:06:27

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk Administration


Gain expertise in managing and resolving IT issues efficiently with our Advanced Skill Certificate in IT Service Desk Administration.


Improve your problem-solving skills and learn to handle complex IT problems with our comprehensive course. Designed for IT professionals, this certificate program focuses on developing essential skills in incident management, problem management, and change management.

Develop a strong understanding of IT service management frameworks, including ITIL, and learn to analyze and resolve technical issues effectively.


Enhance your career prospects and take your IT career to the next level with this advanced certificate program. Explore our course and discover how you can become a skilled IT service desk administrator.

Start your journey today and take the first step towards a successful IT career.

IT Service Desk Administration is a comprehensive course that equips learners with the skills to manage and maintain a smooth IT service desk operation. By gaining expertise in IT service desk administration, you can enhance your career prospects and take on more senior roles. The course covers key areas such as incident management, problem management, and change management, providing learners with a solid foundation in IT service management. With advanced knowledge of IT service desk administration, you can improve customer satisfaction and reduce IT service desk costs. This course is ideal for IT professionals looking to upskill and advance their careers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Desk Operations
• Service Request Management
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management
• Service Level Management
• IT Service Continuity Management
• Knowledge Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Service Desk Administration

The Advanced Skill Certificate in IT Service Desk Administration is a comprehensive program designed to equip learners with the skills required to manage and maintain a high-performing IT service desk.
This certificate program focuses on teaching learners how to design, implement, and manage an IT service desk that aligns with industry best practices and standards, such as ITIL (Information Technology Infrastructure Library).
Upon completion of the program, learners will be able to demonstrate their knowledge and skills in areas such as service desk management, incident management, problem management, and change management.
The duration of the Advanced Skill Certificate in IT Service Desk Administration is typically 12 weeks, with learners attending classes one day a week.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage and maintain a high-performing IT service desk in a variety of organizations, including large enterprises and small businesses.
Learners who complete the Advanced Skill Certificate in IT Service Desk Administration will be able to apply for ITIL Foundation certification, which is a widely recognized and respected certification in the IT industry.
The program is also relevant to learners who are looking to advance their careers in IT service management, as it provides them with the skills and knowledge required to take on more senior roles, such as service desk manager or IT service manager.
Overall, the Advanced Skill Certificate in IT Service Desk Administration is a valuable program that provides learners with the skills and knowledge required to manage and maintain a high-performing IT service desk, and is highly relevant to the IT industry.

Why this course?

IT Service Desk Administration is a vital component of any organization's IT infrastructure, and obtaining an Advanced Skill Certificate in this field can significantly enhance one's career prospects. According to a recent survey by the UK's IT industry, 75% of employers consider IT service desk administration a key skill for IT professionals (Source: IT Pro, 2022). Moreover, the same survey revealed that 60% of IT service desk administrators in the UK hold a Level 3 qualification or higher (Source: IT Pro, 2022).
Qualification Percentage
Level 3 or higher 60%
Level 2 25%
Level 1 15%

Who should enrol in Advanced Skill Certificate in IT Service Desk Administration ?

Ideal Audience for Advanced Skill Certificate in IT Service Desk Administration IT professionals seeking to enhance their skills in service desk administration, particularly those working in the UK, where the IT service desk industry is a significant sector with over 140,000 employees (Source: IT Skills Council).
Key Characteristics: Individuals with at least 2 years of experience in IT support or related fields, looking to move into service desk administration roles or advance their careers in this area.
Job Roles: Service desk analysts, IT support specialists, help desk technicians, and those transitioning from other IT roles, such as network administration or cybersecurity.
Education and Skills: Basic knowledge of IT concepts, service management principles, and technical skills in areas like Windows, Linux, and cloud computing. Prior experience with service desk software and IT service management frameworks like ITIL is beneficial.