Advanced Skill Certificate in IT Service Delivery Management

Thursday, 12 February 2026 17:29:34

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Delivery Management


This advanced certificate program is designed for IT professionals who want to master the skills required to deliver high-quality IT services efficiently.


Learn how to manage IT service delivery processes, including service desk management, incident management, and problem management.


Some of the key topics covered in this program include:

Service level management, capacity and performance management, and IT service continuity management.


Develop the skills and knowledge needed to improve IT service delivery processes, increase customer satisfaction, and reduce costs.


Take the first step towards becoming a certified IT service delivery professional and start your journey today!

IT Service Delivery Management is a comprehensive course that equips learners with the skills to design, implement, and deliver high-quality IT services. By gaining expertise in IT Service Delivery Management, individuals can enhance their career prospects in the IT industry, with opportunities in service management, project management, and business analysis. The course covers key concepts such as service strategy, service design, service transition, and service operation, with a focus on ITIL best practices. Learners will also develop skills in service desk management, incident management, and problem management. With IT Service Delivery Management, learners can achieve career advancement and improved job satisfaction.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Framework •
Service Level Management (SLM) •
Incident Management (IM) •
Problem Management (PM) •
Change Management (CM) •
Release and Deployment Management (RDM) •
Service Desk Operations •
IT Service Continuity Management (ITSCM) •
IT Service Validation and Testing (ITSVT) •
Service Portfolio Management (SPM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Service Delivery Management

The Advanced Skill Certificate in IT Service Delivery Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to excel in the field of IT service delivery management.
This program focuses on developing learners' ability to design, implement, and manage IT service delivery processes that meet the needs of organizations.
Through this certificate, learners will gain a deep understanding of IT service management principles, practices, and standards, including ITIL (Information Technology Infrastructure Library).
The program covers various aspects of IT service delivery management, such as service strategy, service design, service transition, service operation, and continuous improvement.
The duration of the Advanced Skill Certificate in IT Service Delivery Management is typically 12 weeks, with learners required to complete a series of modules and assignments.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT services effectively and efficiently.
The IT service delivery management certificate is also highly valued by employers, who recognize the importance of skilled professionals in managing IT services.
Upon completion of the program, learners will receive an Advanced Skill Certificate in IT Service Delivery Management, which can be used to enhance their career prospects and earning potential.
The program is delivered through a combination of online and offline training methods, including lectures, discussions, and group activities.
The Advanced Skill Certificate in IT Service Delivery Management is a great option for individuals who want to advance their careers in IT service delivery management or transition into this field from other areas of IT.
The program is designed to be flexible and accessible, with learners able to complete the program at their own pace and on their own schedule.
Overall, the Advanced Skill Certificate in IT Service Delivery Management is a valuable investment for individuals who want to develop the skills and knowledge required to succeed in this field.

Why this course?

Advanced Skill Certificate in IT Service Delivery Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (CIIT), 75% of IT professionals in the UK believe that having an advanced skill certificate in IT service delivery management is essential for career growth and advancement.
UK Job Market Demand IT Service Delivery Management
75% High demand for IT service delivery management professionals
60% Growing need for IT service delivery management professionals with advanced skills
40% IT service delivery management professionals with advanced skills in high demand

Who should enrol in Advanced Skill Certificate in IT Service Delivery Management?

Ideal Audience for Advanced Skill Certificate in IT Service Delivery Management IT professionals seeking to enhance their skills in service delivery management, particularly those working in the UK, where the IT industry is a significant contributor to the economy, with over 900,000 IT and technology professionals employed, according to the UK's Office for National Statistics.
Professionals with 2+ years of experience in IT service management, looking to move into senior roles or start their own IT service delivery businesses, are ideal candidates for this certificate. Those interested in ITIL (Information Technology Infrastructure Library) certification, as the Advanced Skill Certificate in IT Service Delivery Management is aligned with ITIL best practices, and is also beneficial for those working in Agile, DevOps, or Cloud Computing environments.
Individuals working in IT service management roles, such as service desk managers, incident managers, or problem managers, can benefit from this certificate to improve their skills and knowledge in areas like service level management, capacity management, and IT service continuity management. The certificate is also suitable for those looking to transition into IT service management roles, as it provides a comprehensive understanding of IT service delivery management principles, practices, and techniques.