Advanced Skill Certificate in IT Incident Management

Saturday, 14 February 2026 08:39:43

International applicants and their qualifications are accepted

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Overview

Overview

IT Incident Management

is a critical process for organizations to minimize downtime and ensure business continuity. This Advanced Skill Certificate program is designed for IT professionals who want to enhance their skills in managing and resolving incidents efficiently. Incident Management involves identifying, assessing, and resolving IT incidents that disrupt business operations. The program covers key concepts, tools, and techniques used in incident management, including incident classification, escalation, and resolution. Through this program, learners will gain hands-on experience in managing IT incidents, including problem management and change management best practices. They will also learn how to use incident management tools and software to streamline incident response processes. By completing this Advanced Skill Certificate program, learners will be able to improve incident management processes, reduce mean time to resolve (MTTR), and increase overall IT service quality. So, if you're looking to take your IT career to the next level, explore this program and start managing IT incidents like a pro!

IT Incident Management is a specialized field that requires advanced skills to manage and resolve IT service disruptions efficiently. This Advanced Skill Certificate course equips learners with the knowledge and expertise to implement effective incident management strategies, ensuring minimal downtime and maximum business continuity. By completing this course, learners can enhance their career prospects in the IT industry, particularly in roles such as IT Service Manager, Incident Manager, or Technical Support Specialist. Unique features of the course include hands-on training, real-world case studies, and expert guidance from industry professionals. Learners will gain a comprehensive understanding of incident management best practices.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Classification
• Incident Management Process
• Event Management
• Problem Management
• Root Cause Analysis
• Change Management
• Release Management
• Service Desk
• IT Service Continuity Management
• Capacity Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in IT Incident Management

The Advanced Skill Certificate in IT Incident Management is a comprehensive program designed to equip learners with the skills and knowledge required to manage IT incidents effectively.
This program focuses on teaching learners how to identify, assess, and resolve IT incidents in a timely and efficient manner, minimizing downtime and ensuring business continuity.
Upon completion of the program, learners will be able to demonstrate their understanding of incident management principles, including incident classification, categorization, and prioritization.
The program also covers topics such as incident reporting, escalation procedures, and post-incident activities, ensuring that learners are well-versed in all aspects of incident management.
The duration of the Advanced Skill Certificate in IT Incident Management program is typically 12 weeks, with learners required to complete a series of modules and assignments to demonstrate their knowledge and skills.
Industry relevance is a key aspect of this program, as it is designed to meet the needs of organizations that require effective incident management to ensure business continuity and minimize downtime.
The program is highly relevant to the IT industry, particularly in roles such as IT service manager, incident manager, and technical support specialist.
By completing the Advanced Skill Certificate in IT Incident Management, learners can enhance their career prospects and demonstrate their expertise in incident management to potential employers.
The program is also beneficial for organizations looking to improve their incident management capabilities, as it provides a structured approach to managing IT incidents and minimizing downtime.
Overall, the Advanced Skill Certificate in IT Incident Management is a valuable program that provides learners with the skills and knowledge required to manage IT incidents effectively, ensuring business continuity and minimizing downtime.

Why this course?

IT Incident Management is a crucial aspect of IT service management that has gained significant importance in today's market. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of UK IT professionals believe that incident management is a key component of IT service management. Moreover, a report by the IT Service Management Institute (ITSMI) states that 60% of UK organizations have implemented incident management processes to improve their IT service delivery.
Year Percentage of Organizations Implementing Incident Management
2015 40%
2018 55%
2020 65%

Who should enrol in Advanced Skill Certificate in IT Incident Management ?

Ideal Audience for Advanced Skill Certificate in IT Incident Management IT professionals seeking to enhance their skills in incident management, particularly those working in UK-based organizations, are the primary target audience for this certificate.
Key Characteristics: IT professionals with at least 2 years of experience in incident management, working in UK-based organizations, are ideal candidates. According to a report by the UK's IT industry association, 75% of IT professionals in the UK consider incident management a critical skill for their role.
Job Roles: IT professionals in the following job roles may benefit from this certificate: incident manager, technical support specialist, help desk technician, and IT service manager. In the UK, the average salary for an incident manager is £45,000 per annum, according to Glassdoor.
Learning Objectives: Upon completing this certificate, IT professionals will be able to demonstrate their skills in incident management, including incident classification, escalation, and resolution. This will enable them to improve their job performance, increase efficiency, and reduce downtime in their organization.