Advanced Skill Certificate in ICT Service Desk Management

Friday, 13 February 2026 03:49:09

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Desk Management


This advanced certificate program is designed for IT professionals and service desk managers who want to enhance their skills in managing and delivering high-quality ICT services.


Learn how to create a service desk that provides excellent customer experience, resolves issues efficiently, and meets business objectives.


Key topics include service desk design, service level management, incident management, problem management, and change management.

Develop your knowledge of ICT service desk management best practices, tools, and techniques to take your career to the next level.


Take the first step towards becoming a skilled ICT service desk manager and explore this advanced certificate program today!

Service Desk Management is a vital component of any organization's Information and Communications Technology (ICT) infrastructure. This Advanced Skill Certificate in ICT Service Desk Management equips learners with the skills to design, implement, and manage an efficient service desk that delivers exceptional customer experience. By gaining knowledge of service desk best practices, learners can improve incident management, problem management, and change management processes. The course also covers service level management and service desk metrics. With this certification, learners can enhance their career prospects in the ICT industry, particularly in service desk management roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Service Desk Operations Management •
ICT Service Desk Management Framework •
Incident Management in ICT Service Desks •
Problem Management in ICT Service Desks •
Change Management in ICT Service Desks •
Request Fulfillment and Escalation Procedures •
ICT Service Level Management (SLM) •
Service Desk Metrics and Performance Indicators •
ICT Service Desk Security and Compliance •
ICT Service Desk Communication and Interpersonal Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in ICT Service Desk Management

The Advanced Skill Certificate in ICT Service Desk Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to manage a service desk effectively.
This certificate program focuses on teaching learners how to design, implement, and manage a service desk that provides high-quality support to customers.
Upon completion of the program, learners will be able to demonstrate their understanding of ICT service desk management principles, including service desk design, service level management, and incident management.
The program is designed to be completed in a short duration of 12 weeks, with a total of 120 hours of study.
The learning outcomes of this program include the ability to analyze and resolve complex technical issues, manage service desk operations, and provide excellent customer service.
The ICT Service Desk Management certificate is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage a service desk in a fast-paced and dynamic environment.
The program is designed to be industry-recognized, and the certificate is awarded by a leading education provider.
Learners who complete the program will be able to apply for jobs in service desk management, IT support, and customer service roles.
The ICT Service Desk Management certificate is also beneficial for those who want to advance their careers in the IT industry or start their own service desk management business.
Overall, the Advanced Skill Certificate in ICT Service Desk Management is a valuable program that provides learners with the skills and knowledge required to succeed in the IT industry.

Why this course?

Advanced Skill Certificate in ICT Service Desk Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of UK IT professionals believe that having a service desk certification is essential for career advancement. Moreover, a report by the UK's Office for National Statistics (ONS) states that the ICT sector is expected to grow by 4.5% annually, creating a high demand for skilled professionals.
UK ICT Sector Growth Percentage
ONS Report (2022) 4.5%
BCS Survey (2022) 75%

Who should enrol in Advanced Skill Certificate in ICT Service Desk Management?

Ideal Audience for Advanced Skill Certificate in ICT Service Desk Management IT professionals, particularly those in service desk roles, looking to enhance their skills and knowledge in ICT service desk management are the primary target audience for this certificate.
Key Characteristics: Typically have 2+ years of experience in ICT service desk roles, possess strong communication and problem-solving skills, and are committed to staying up-to-date with industry trends and best practices.
UK-Specific Statistics: According to a report by the UK's IT industry association, 75% of UK businesses rely on service desks to manage their IT support, making this certificate highly relevant to professionals in the UK market.
Learning Objectives: Upon completing this certificate, learners will be able to demonstrate their expertise in ICT service desk management, including incident management, problem management, and service level management, and will have the skills to implement best practices in their own organizations.