Advanced Skill Certificate in ICT Service Delivery and Operations Management

Thursday, 12 February 2026 08:02:25

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Delivery and Operations Management


Deliver high-quality IT services with expertise in operations management. This Advanced Skill Certificate program is designed for IT professionals seeking to enhance their skills in ICT service delivery and operations management. It focuses on the practical application of IT service management principles, processes, and tools to improve service quality, efficiency, and customer satisfaction.

Learn how to analyze and improve IT service delivery processes, manage IT service requests, and implement service level agreements


Gain knowledge of ITIL 4 and other industry-recognized frameworks to stay ahead in the competitive IT industry. This program is ideal for IT professionals, project managers, and business analysts looking to advance their careers in ICT service delivery and operations management.

Develop your skills in ICT service delivery and operations management to drive business success


Take the first step towards a career in ICT service delivery and operations management. Explore this Advanced Skill Certificate program to learn more and start your journey towards becoming a skilled ICT service delivery and operations management professional.

ICT Service Delivery and Operations Management is a comprehensive course that equips learners with the skills to design, implement, and manage IT services effectively. By acquiring knowledge in ICT service delivery and operations management, learners can enhance their career prospects in the IT industry. The course covers key topics such as service desk management, incident management, and problem management. Learners will gain hands-on experience in using IT service management tools and techniques, enabling them to deliver high-quality IT services to customers. With this certificate, learners can advance their careers in IT service management roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management Frameworks •
Service Level Management •
Incident Management •
Problem Management •
Change Management •
Service Desk Operations •
IT Service Continuity Management •
IT Service Assessment and Evaluation •
Service Portfolio Management •
Capacity and Performance Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in ICT Service Delivery and Operations Management

The Advanced Skill Certificate in ICT Service Delivery and Operations Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to excel in the field of information and communication technology service delivery and operations management. This certificate program focuses on developing learners' skills in ICT service delivery, including service management, IT service management, and cloud computing. The learning outcomes of this program include understanding the principles of ICT service delivery, designing and implementing effective service management systems, and managing IT service delivery processes. The duration of the Advanced Skill Certificate in ICT Service Delivery and Operations Management is typically 12 weeks, with learners attending classes one day a week. The program is designed to be flexible, allowing learners to balance their studies with work or other commitments. The ICT Service Delivery and Operations Management program is highly relevant to the IT industry, with a strong focus on the skills and knowledge required to deliver high-quality IT services. The program is designed to prepare learners for careers in IT service management, including roles such as IT service manager, service desk manager, and cloud computing specialist. Upon completion of the program, learners will have gained the necessary skills and knowledge to deliver high-quality ICT services, and will be able to apply their knowledge in a real-world setting. The program is also designed to be industry-recognized, with many organizations recognizing the Advanced Skill Certificate in ICT Service Delivery and Operations Management as a benchmark for IT service management professionals. The ICT Service Delivery and Operations Management program is taught by experienced instructors who have extensive experience in the field. The program is also supported by a range of resources, including online materials, case studies, and group discussions.

Why this course?

Advanced Skill Certificate in ICT Service Delivery and Operations Management holds significant importance in today's market, particularly in the UK. According to a report by the UK's IT industry, the demand for skilled professionals in ICT service delivery and operations management is expected to increase by 10% annually, creating a vast number of job opportunities.
Year Job Openings
2020 15,000
2021 18,000
2022 22,000
2023 25,000

Who should enrol in Advanced Skill Certificate in ICT Service Delivery and Operations Management?

Ideal Audience for Advanced Skill Certificate in ICT Service Delivery and Operations Management Individuals seeking to enhance their careers in ICT service delivery and operations management, particularly those working in the UK's IT and technology sectors, are the primary target audience for this certificate.
Key Characteristics: Prospective learners should possess a solid understanding of ICT principles, have at least 2 years of experience in IT service delivery or operations management, and be committed to staying up-to-date with industry trends and technologies.
UK-Specific Statistics: According to a report by the UK's IT industry association, there are over 490,000 IT professionals employed in the UK, with the demand for skilled ICT service delivery and operations management professionals expected to grow by 10% annually until 2025.
Career Benefits: Upon completion of the Advanced Skill Certificate in ICT Service Delivery and Operations Management, learners can expect to enhance their career prospects, increase their earning potential, and take on more senior roles within their organizations.