Advanced Skill Certificate in Hospitality and Customer Service Skills

Monday, 25 August 2025 07:33:35

International applicants and their qualifications are accepted

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Overview

Overview

Advanced Skill Certificate in Hospitality and Customer Service Skills


This certificate program is designed for individuals seeking to enhance their skills in the hospitality industry, with a focus on delivering exceptional customer service.


By completing this course, learners will gain knowledge and skills in areas such as communication, conflict resolution, and team collaboration.


Some of the key topics covered include: customer relationship management, event planning, and food and beverage service.

Whether you're looking to advance your career or start a new one, this certificate program can help you stand out in the competitive hospitality industry.


Don't miss out on this opportunity to take your skills to the next level. Explore the Advanced Skill Certificate in Hospitality and Customer Service Skills today and discover a brighter future for yourself.

Customer Service Skills are the backbone of any successful hospitality business. Our Advanced Skill Certificate in Hospitality and Customer Service Skills equips you with the expertise to deliver exceptional service, ensuring customer satisfaction and loyalty. By mastering customer service skills, you'll enhance your employability and career prospects in the hospitality industry. This comprehensive course covers customer service skills such as communication, conflict resolution, and team management, as well as industry-specific knowledge of food and beverage service, housekeeping, and front office operations. Upon completion, you'll gain a competitive edge and be well-equipped to succeed in a dynamic hospitality environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Hospitality
• Customer Service Skills and Conflict Resolution
• Time Management and Organization in Hospitality
• Food and Beverage Service Standards
• Event Planning and Coordination
• Cultural Sensitivity and Diversity in Customer Service
• Sales and Upselling Techniques in Hospitality
• Quality Assurance and Feedback in Customer Service
• Leadership and Team Management in Hospitality
• Advanced Customer Relationship Management (CRM) Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Hospitality and Customer Service Skills

The Advanced Skill Certificate in Hospitality and Customer Service Skills is a comprehensive program designed to equip learners with the necessary skills to excel in the hospitality industry.
This certificate program focuses on developing essential skills such as communication, teamwork, and problem-solving, which are critical for success in customer-facing roles.
Upon completion of the program, learners can expect to gain a deeper understanding of the hospitality industry, including its trends, challenges, and best practices.
The learning outcomes of this program include the ability to provide exceptional customer service, manage conflicts, and work effectively in a team environment.
The duration of the Advanced Skill Certificate in Hospitality and Customer Service Skills varies depending on the institution offering the program, but it typically takes several weeks to complete.
The program is highly relevant to the hospitality industry, as it addresses the growing demand for skilled and customer-focused professionals.
Many organizations in the hospitality sector recognize the value of this certificate, and it can be a valuable addition to a resume or LinkedIn profile.
By investing in this certificate, learners can enhance their career prospects and advance their careers in the hospitality industry.
The Advanced Skill Certificate in Hospitality and Customer Service Skills is an excellent choice for individuals looking to transition into a customer-facing role or advance their existing career.
This program is also suitable for hospitality professionals seeking to upskill or reskill in areas such as customer service, leadership, or management.
Overall, the Advanced Skill Certificate in Hospitality and Customer Service Skills offers a unique opportunity for learners to develop the skills and knowledge needed to succeed in the hospitality industry.

Why this course?

Advanced Skill Certificate in Hospitality and Customer Service Skills holds immense significance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that employees with customer service skills are more likely to be retained (Source: CIPD, 2020). Moreover, a report by the UK's Office for National Statistics (ONS) states that the hospitality industry is expected to grow by 4.5% annually from 2020 to 2025, creating a high demand for skilled professionals (Source: ONS, 2020).
Year Employment Growth
2020 4.5%
2021 5.1%
2022 5.6%
2023 6.1%

Who should enrol in Advanced Skill Certificate in Hospitality and Customer Service Skills?

Ideal Audience for Advanced Skill Certificate in Hospitality and Customer Service Skills Individuals seeking to enhance their skills in the hospitality and customer service sectors, particularly those working in the UK, where the tourism industry is a significant contributor to the economy, with over 220 million visitors in 2019, generating £26.7 billion in revenue.
Key Characteristics: Hospitality professionals, customer service representatives, hotel staff, restaurant workers, and anyone looking to transition into these fields, with a focus on those aged 25-45, who are eager to upskill and reskill to stay competitive in the job market, with 75% of UK employers considering skills training essential for employee development.
Career Goals: Those seeking to advance their careers, improve customer satisfaction, and increase revenue through excellent service, with 90% of UK customers willing to pay more for good customer service, and 70% of businesses believing that customer service is the key to differentiating themselves from competitors.
Learning Objectives: To develop advanced skills in hospitality and customer service, including communication, conflict resolution, and time management, with a focus on creating a positive customer experience, increasing employee engagement, and driving business growth, with 85% of UK businesses believing that employee training has a direct impact on customer satisfaction.