Advanced Skill Certificate in Healthcare Customer Relation Management

Monday, 15 September 2025 11:51:22

International applicants and their qualifications are accepted

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Overview

Overview

Healthcare Customer Relation Management

is a specialized field that focuses on building strong relationships between healthcare providers and their customers. This Advanced Skill Certificate program is designed for healthcare professionals who want to enhance their skills in managing customer relations in the healthcare industry. Effective communication and problem-solving are key components of this program, which helps learners develop the skills needed to navigate complex customer needs and preferences. By the end of the program, learners will be able to analyze customer data, identify trends, and develop targeted strategies to improve customer satisfaction.

Gain a competitive edge

in the healthcare industry by acquiring the skills and knowledge needed to excel in customer relation management. Explore this program further to learn more about our comprehensive curriculum and how it can benefit your career.

Customer Relation Management is a vital skill in the healthcare industry, and our Advanced Skill Certificate program will equip you with the expertise to excel in this field. By mastering Customer Relation Management, you'll enhance patient satisfaction, improve communication, and boost business growth. This course focuses on developing essential skills in Customer Relation Management, including conflict resolution, negotiation, and relationship building. You'll gain hands-on experience in implementing effective strategies to manage customer relationships, leading to increased loyalty and retention. With this certification, you'll unlock Customer Relation Management career opportunities in hospitals, clinics, and healthcare organizations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Healthcare Customer Relation Management • Customer Relationship Management (CRM) Software Implementation • Building Strong Relationships with Patients and Families • Conflict Resolution and Negotiation Techniques in Healthcare • Empathy and Active Listening in Healthcare Customer Service • Healthcare Customer Retention Strategies and Tactics • Managing Customer Expectations and Feedback in Healthcare • Cultural Competence in Healthcare Customer Relation Management • Healthcare Customer Relationship Management Metrics and Analysis • Advanced Customer Service Skills for Healthcare Professionals

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Healthcare Customer Relation Management

The Advanced Skill Certificate in Healthcare Customer Relation Management is a specialized program designed to equip learners with the skills required to effectively manage customer relations in the healthcare industry.
This program focuses on teaching learners how to build strong relationships with patients, healthcare providers, and other stakeholders, resulting in improved customer satisfaction and loyalty.
Upon completion of the program, learners will be able to demonstrate their knowledge and skills in areas such as communication, conflict resolution, and customer service, all of which are essential for success in healthcare customer relation management.
The program's learning outcomes include the ability to analyze customer needs, develop effective communication strategies, and implement customer relationship management systems that drive business growth and improvement.
The duration of the Advanced Skill Certificate in Healthcare Customer Relation Management is typically 6-12 months, depending on the institution offering the program and the learner's prior experience and education.
The program is highly relevant to the healthcare industry, as it addresses the growing need for healthcare organizations to prioritize customer satisfaction and loyalty in order to remain competitive and deliver high-quality patient care.
By completing this program, learners can enhance their career prospects and advance their careers in healthcare customer relation management, where they can apply their skills and knowledge to drive business success and improve patient outcomes.
The program is also relevant to healthcare professionals who want to develop their skills in customer relation management, as it provides a comprehensive understanding of the principles and practices of healthcare customer relation management.
Overall, the Advanced Skill Certificate in Healthcare Customer Relation Management is a valuable program that can help learners develop the skills and knowledge required to succeed in this critical field.

Why this course?

Advanced Skill Certificate in Healthcare Customer Relation Management is a highly sought-after credential in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of healthcare professionals believe that effective customer relationship management (CRM) is crucial for delivering high-quality patient care. Moreover, a study by the Healthcare Leadership Council found that 60% of NHS trusts have implemented CRM systems to improve patient engagement and satisfaction.
Statistic Percentage
Healthcare professionals who believe effective CRM is crucial for delivering high-quality patient care 75%
NHS trusts that have implemented CRM systems to improve patient engagement and satisfaction 60%

Who should enrol in Advanced Skill Certificate in Healthcare Customer Relation Management ?

Ideal Audience for Advanced Skill Certificate in Healthcare Customer Relation Management Healthcare professionals seeking to enhance their customer service skills, particularly those working in the NHS, private hospitals, and clinics, are the primary target audience for this certificate.
Key Characteristics: Professionals with at least 2 years of experience in healthcare, preferably in roles such as nurses, doctors, and healthcare managers, who want to improve their communication and relationship-building skills to provide better patient care and satisfaction.
UK-Specific Statistics: According to a survey by the NHS, 75% of patients report that good communication with their healthcare provider is essential for their care experience. With the increasing demand for patient-centered care, this certificate can help healthcare professionals in the UK develop the necessary skills to meet this demand.
Benefits: By completing this certificate, healthcare professionals can enhance their customer service skills, improve patient satisfaction, and contribute to the delivery of high-quality, patient-centered care in the UK healthcare system.