Advanced Skill Certificate in Food Safety & Customer Complaints Management

Wednesday, 18 February 2026 01:33:09

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Food Safety

is a critical aspect of the hospitality industry, and Food Safety and Customer Complaints Management is a specialized course designed for professionals who handle customer complaints and want to enhance their knowledge of food safety practices. This course is ideal for Food Safety officers, customer service representatives, and anyone involved in the food industry who wants to learn how to manage customer complaints effectively while maintaining high standards of Food Safety. By the end of this course, learners will be able to identify and resolve customer complaints, understand food safety regulations, and implement effective complaint management strategies.

Food Safety is a critical aspect of any food service establishment, and our Advanced Skill Certificate in Food Safety & Customer Complaints Management will equip you with the necessary skills to excel in this field. This comprehensive course covers key areas such as food handling, storage, and preparation, as well as customer complaints management and conflict resolution. By the end of the course, you'll gain a deep understanding of food safety protocols and be able to effectively manage customer complaints, leading to improved customer satisfaction and reduced complaints. You'll also enhance your career prospects in the food industry, with opportunities to work in restaurants, hotels, or food manufacturing.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Hazard Analysis and Critical Control Points (HACCP)
• Food Safety Management Systems (FSMS)
• Customer Complaints Handling and Resolution
• Food Allergens and Intolerances
• Microbiological Safety and Hygiene
• Food Storage and Distribution
• Food Labeling and Packaging
• Foodborne Illness Prevention and Control
• Supply Chain Management and Quality Control
• Effective Communication in Food Service
• Food Safety Audits and Inspections

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Food Safety & Customer Complaints Management

The Advanced Skill Certificate in Food Safety & Customer Complaints Management is a comprehensive course designed to equip learners with the necessary skills to manage food safety and customer complaints effectively in the food industry. This course is designed to provide learners with a deeper understanding of food safety principles, including hazard identification, risk assessment, and control measures. By the end of the course, learners will be able to identify and manage food safety risks, implement effective food safety procedures, and maintain a safe food environment. The duration of the course is typically 12 weeks, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter. The course is delivered through a combination of online learning, group discussions, and practical exercises. The Advanced Skill Certificate in Food Safety & Customer Complaints Management is highly relevant to the food industry, where food safety is a critical concern for consumers and businesses alike. By completing this course, learners will gain the skills and knowledge needed to manage food safety and customer complaints effectively, improving customer satisfaction and reducing the risk of foodborne illness. The course is designed to be industry-relevant, with a focus on the latest food safety regulations and guidelines. Learners will gain a comprehensive understanding of food safety principles, including HACCP (Hazard Analysis and Critical Control Points), allergens, and food labeling. The course also covers customer complaints management, including effective communication, conflict resolution, and customer service skills. Upon completion of the course, learners will receive an Advanced Skill Certificate in Food Safety & Customer Complaints Management, which is recognized by the food industry as a mark of excellence in food safety and customer service. This certification can be used to enhance career prospects and demonstrate expertise in food safety and customer complaints management.

Why this course?

Advanced Skill Certificate in Food Safety & Customer Complaints Management is a highly sought-after credential in today's market, particularly in the UK. According to the Food Standards Agency (FSA), there are over 600,000 food businesses operating in England alone, with many more in Scotland, Wales, and Northern Ireland. This has led to an increased demand for professionals with expertise in food safety and customer complaints management.
UK Food Businesses Number of Complaints per Year
600,000 12,000
200,000 8,000
100,000 4,000

Who should enrol in Advanced Skill Certificate in Food Safety & Customer Complaints Management?

Ideal Audience for Advanced Skill Certificate in Food Safety & Customer Complaints Management Food safety professionals, customer service managers, and quality assurance specialists in the UK food industry
Key Characteristics: Typically hold a Level 3 qualification in food safety or a related field, with 2+ years of experience in the food industry, and a strong understanding of customer service principles
Industry Statistics: In the UK, food safety incidents can result in significant financial losses, with an estimated £1.3 billion in annual costs (Source: Food Standards Agency)
Learning Objectives: Develop expertise in food safety management, customer complaints handling, and quality assurance, enabling learners to make a positive impact on their organization's reputation and bottom line