Advanced Skill Certificate in Enterprise Service Management

Thursday, 12 February 2026 20:52:20

International applicants and their qualifications are accepted

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Overview

Overview

Enterprise Service Management (ESM) is a crucial aspect of modern business operations.

Designed for IT professionals and business analysts, the Advanced Skill Certificate in Enterprise Service Management helps learners develop the skills needed to design, implement, and manage IT service management systems.

By mastering ESM best practices, learners can improve service quality, reduce costs, and increase customer satisfaction.

Some key topics covered in this course include service desk management, incident management, problem management, and service level management.

Through hands-on training and real-world examples, learners will gain the knowledge and expertise required to succeed in ESM.

Take the first step towards a career in ESM and explore this exciting opportunity further.

Enterprise Service Management is a comprehensive framework for delivering exceptional customer experiences. This Advanced Skill Certificate program equips you with the knowledge and skills to design, implement, and manage enterprise-wide service management systems. By mastering Enterprise Service Management, you'll gain a competitive edge in the job market, with career prospects in IT service management, business analysis, and project management. Unique features of the course include hands-on training, real-world case studies, and expert guidance. You'll also learn about ITIL, service desk management, and process improvement techniques. Enhance your career with Enterprise Service Management and take your skills to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ITSM) •
Service Desk Management •
Incident Management •
Problem Management •
Change Management •
Release and Deployment Management •
Service Level Management •
Capacity and Performance Management •
IT Service Continuity Management •
Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Enterprise Service Management

The Advanced Skill Certificate in Enterprise Service Management is a comprehensive program designed to equip learners with the knowledge and skills required to manage enterprise-level service operations effectively.
This program focuses on developing learners' understanding of service management principles, practices, and techniques, enabling them to design, implement, and manage complex service ecosystems.
Upon completion of the program, learners will be able to demonstrate their expertise in areas such as service strategy, service design, service transition, service operation, and service management.
The program's learning outcomes include the ability to analyze business needs, develop service management strategies, and implement service management processes and tools.
The duration of the Advanced Skill Certificate in Enterprise Service Management program is typically 12 weeks, with learners required to complete a series of modules and assessments to demonstrate their understanding of the subject matter.
The program is highly relevant to the IT service management industry, where organizations are increasingly adopting service management best practices to improve efficiency, reduce costs, and enhance customer satisfaction.
Learners who complete the Advanced Skill Certificate in Enterprise Service Management program will gain a competitive edge in the job market, with employers seeking candidates who possess advanced knowledge and skills in service management.
The program is also relevant to other industries, such as finance, healthcare, and public sector, where service management principles and practices can be applied to improve operational efficiency and customer experience.
By completing the Advanced Skill Certificate in Enterprise Service Management program, learners will be able to apply their knowledge and skills in a real-world setting, making them more effective service managers and contributing to the success of their organizations.

Why this course?

Advanced Skill Certificate in Enterprise Service Management holds significant importance in today's market, particularly in the UK. According to a survey by IT industry analysts, 75% of UK businesses rely on IT service management (ITSM) to ensure efficient operations. Moreover, a report by the Chartered Institute of IT (BCS) states that 60% of UK IT professionals believe that ITSM skills are essential for career advancement.
UK IT Professionals ITSM Skills
75% Essential for operations
60% Essential for career advancement

Who should enrol in Advanced Skill Certificate in Enterprise Service Management?

Ideal Audience for Advanced Skill Certificate in Enterprise Service Management IT professionals, service management specialists, and business analysts in the UK are the primary target audience for this certificate.
Key Characteristics: Professionals with at least 2 years of experience in IT service management, preferably with a background in ITIL (Information Technology Infrastructure Library) or similar frameworks.
Industry Focus: The UK's IT industry is a significant sector, with an estimated 1.8 million IT professionals employed in 2020 (Source: IT Pro). This certificate is designed to cater to the growing demand for skilled service management professionals in the UK.
Learning Objectives: Upon completion of this certificate, learners will be able to demonstrate advanced knowledge and skills in enterprise service management, including service strategy, service design, service transition, and service operation.