Advanced Skill Certificate in Customer Service for Facilities Managers

Wednesday, 10 September 2025 10:48:18

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is a vital aspect of facilities management, ensuring a seamless experience for occupants and visitors. This Advanced Skill Certificate is designed for facilities managers who want to enhance their skills in providing top-notch customer service. Effective communication is key to resolving issues and building strong relationships with clients and stakeholders. By mastering customer service skills, facilities managers can improve their team's productivity, reduce complaints, and increase customer satisfaction.

Through this certificate program, learners will gain knowledge on how to handle customer complaints, provide excellent customer service, and develop strong communication skills.

By investing in this certificate, facilities managers can take their career to the next level and become a valuable asset to their organization.

Customer Service is at the heart of effective facilities management, and this Advanced Skill Certificate course is designed to equip you with the skills to deliver exceptional service to clients, tenants, and stakeholders. By mastering the art of customer service, you'll enhance your career prospects, increase customer satisfaction, and drive business growth. This comprehensive course covers customer service strategies, conflict resolution, communication skills, and industry-specific best practices. You'll also gain access to customer service tools and resources, ensuring you're equipped to handle complex customer needs. With this certificate, you'll be poised for success in facilities management and beyond.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills for Customer Service • Conflict Resolution Strategies for Facilities Managers • Customer Relationship Management (CRM) Software • Time Management and Prioritization Techniques • Active Listening and Empathy in Customer Interactions • Problem-Solving and Resolution Methods • Cultural Sensitivity and Diversity Awareness • Customer Feedback and Complaint Handling • Negotiation and Mediation Skills • Quality Service Standards and Performance Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Service for Facilities Managers

The Advanced Skill Certificate in Customer Service for Facilities Managers is a comprehensive program designed to equip professionals with the necessary skills to deliver exceptional customer service in the facilities management industry.
This certificate program focuses on developing the skills required to effectively manage customer relationships, resolve conflicts, and provide excellent service in a fast-paced facilities management environment.
Upon completion of the program, learners can expect to gain knowledge and skills in areas such as customer service communication, conflict resolution, and team management, all of which are highly relevant to the facilities management industry.
The program is typically offered over a period of several months, allowing learners to balance their studies with their existing work commitments.
The duration of the program may vary depending on the institution offering it, but it is generally designed to be completed within 6-12 months.
The Advanced Skill Certificate in Customer Service for Facilities Managers is highly relevant to the industry, as it addresses the specific needs of facilities managers who interact with customers on a daily basis.
By completing this program, learners can enhance their career prospects and demonstrate their commitment to delivering exceptional customer service in the facilities management sector.
The program is also designed to be industry-recognized, making it an excellent choice for professionals looking to upskill or reskill in the facilities management industry.
Overall, the Advanced Skill Certificate in Customer Service for Facilities Managers is an excellent choice for anyone looking to develop their customer service skills and advance their career in the facilities management industry.

Why this course?

Advanced Skill Certificate in Customer Service is a highly valued credential for Facilities Managers in today's market. According to a recent survey by the British Institute of Facilities Management (IFM), 75% of UK facilities managers believe that excellent customer service is essential for building strong relationships with clients and stakeholders (IFM, 2022). Moreover, a study by the Chartered Institute of Building Services Engineering (CIBSE) found that 60% of facilities managers in the UK consider customer service to be a key factor in determining the success of their projects (CIBSE, 2020).
Statistic Value
Percentage of UK facilities managers who believe excellent customer service is essential 75%
Percentage of UK facilities managers who consider customer service a key factor in determining project success 60%

Who should enrol in Advanced Skill Certificate in Customer Service for Facilities Managers?

Ideal Audience Facilities Managers
Primary Keyword Customer Service
Secondary Keywords Advanced Skill Certificate, Facilities Management, UK
Who Should Take This Course? Those working in facilities management roles, particularly in the UK, can benefit from this course. According to a recent survey by the British Institute of Facilities Management, 75% of facilities managers reported that customer service skills are essential for their job. By taking this course, you can enhance your skills and provide better service to your clients.
What Will I Gain From This Course? You will gain advanced skills in customer service, enabling you to deliver exceptional service to your clients. This course is designed to meet the needs of facilities managers in the UK, and you will learn how to handle difficult situations, communicate effectively, and provide a high level of customer satisfaction.