Advanced Skill Certificate in Customer Relationship Management in Sales

Sunday, 15 February 2026 10:14:35

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in Sales


Develop the skills to build strong relationships with customers and drive sales growth with our Advanced Skill Certificate in Customer Relationship Management in Sales.


Learn how to identify customer needs, create personalized sales strategies, and deliver exceptional customer experiences. This program is designed for sales professionals looking to enhance their skills and advance their careers.

Gain a deeper understanding of customer behavior, sales techniques, and industry trends. Develop the skills to analyze customer data, identify opportunities, and close deals.


By the end of this program, you'll be equipped with the knowledge and skills to:


Build trust, establish strong relationships, and drive sales growth. Take the first step towards a successful sales career and explore our Advanced Skill Certificate in Customer Relationship Management in Sales today!

Customer Relationship Management in Sales is a vital skill for professionals seeking to excel in their careers. This Advanced Skill Certificate program equips learners with the knowledge and tools necessary to build strong relationships with customers, resulting in increased sales and revenue growth. Key benefits include improved communication, enhanced customer satisfaction, and data-driven decision making. With a strong focus on practical application, this course features expert instructors, real-world case studies, and hands-on training. Upon completion, learners can expect career prospects in sales, account management, and business development, with a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Understanding Customer Relationship Management (CRM) Systems •
• Setting Sales Goals and Objectives •
• Building and Maintaining Strong Customer Relationships •
• Effective Communication and Interpersonal Skills •
• Needs Analysis and Solution Selling •
• Handling Objections and Closing Deals •
• CRM Software and Tools for Sales •
• Data Analysis and Reporting in Sales •
• Sales Process Improvement and Optimization •
• Managing Sales Performance and Productivity

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Relationship Management in Sales

The Advanced Skill Certificate in Customer Relationship Management in Sales is a comprehensive program designed to equip learners with the skills and knowledge required to excel in sales and customer-facing roles.
This certificate program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide tailored solutions to drive sales growth and customer satisfaction.
Through a combination of theoretical and practical training, learners will gain a deep understanding of customer relationship management principles, including communication, negotiation, and conflict resolution skills.
Upon completion of the program, learners can expect to achieve the following learning outcomes:
- Develop effective communication and interpersonal skills to build strong relationships with customers
- Identify customer needs and preferences to provide tailored solutions and drive sales growth
- Apply negotiation and conflict resolution skills to resolve customer complaints and issues
- Analyze customer data and feedback to inform sales strategies and improve customer satisfaction
The Advanced Skill Certificate in Customer Relationship Management in Sales typically takes 6-12 months to complete, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the sales and customer service industries, where building strong relationships with customers is critical to driving business growth and success.
Learners who complete the program can expect to see improved sales performance, increased customer satisfaction, and enhanced career prospects in sales and customer-facing roles.
The program is designed to be flexible and accessible, with online and part-time study options available to suit different learning styles and schedules.
Overall, the Advanced Skill Certificate in Customer Relationship Management in Sales is an excellent choice for anyone looking to develop the skills and knowledge required to succeed in sales and customer-facing roles.

Why this course?

Advanced Skill Certificate in Customer Relationship Management in Sales holds immense significance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer relationship management (CRM) is crucial for their success. Moreover, a study by the Centre for Retail Research found that 70% of UK retailers use CRM systems to manage their customer interactions.
UK Businesses Using CRM Percentage
85% Chartered Institute of Marketing
70% Centre for Retail Research

Who should enrol in Advanced Skill Certificate in Customer Relationship Management in Sales?

Customer Relationship Management in Sales is ideal for ambitious sales professionals seeking to enhance their skills and advance their careers in the UK.
Ideal Audience: Sales teams in the UK looking to improve their CRM skills, sales managers seeking to boost sales performance, and ambitious sales professionals aiming to transition into leadership roles.
Key Characteristics: Proactive, results-driven, and customer-focused individuals with a minimum of 2 years of sales experience, preferably in a CRM environment.
Benefits: Enhanced sales performance, improved customer relationships, and increased career advancement opportunities in the UK sales market.