Advanced Skill Certificate in Customer Relationship Management in Hospitality

Friday, 04 July 2025 04:29:00

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Our Advanced Skill Certificate in Customer Relationship Management in Hospitality is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies and techniques specific to the hospitality industry.

With no case studies or practicals involved, this course focuses on theoretical concepts and practical applications, ensuring that graduates are well-prepared to excel in their careers.

Join us today and take your hospitality career to the next level!

Enhance your expertise in customer relationship management within the dynamic hospitality industry with our Advanced Skill Certificate program. Dive deep into strategies for building lasting relationships with guests, managing feedback effectively, and maximizing customer satisfaction. Through hands-on training and real-world case studies, you will develop advanced skills in communication, problem-solving, and conflict resolution. Our experienced instructors will guide you through the latest trends and best practices in hospitality CRM, equipping you with the tools to excel in this competitive field. Elevate your career and stand out as a leader in customer service with this comprehensive and practical certificate program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management in Hospitality Industry
• Advanced Communication Skills
• Customer Service Excellence
• Managing Customer Feedback
• Building Customer Loyalty
• Data Analysis for Customer Relationship Management
• Technology in Customer Relationship Management
• Conflict Resolution and Problem-Solving
• Sales Techniques for Hospitality Industry
• Leadership in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Guest Relations Manager
Client Experience Specialist
Customer Success Manager
Hospitality CRM Analyst
Customer Relationship Coordinator

Key facts about Advanced Skill Certificate in Customer Relationship Management in Hospitality

- Gain advanced skills in customer relationship management tailored for the hospitality industry
- Learn to enhance guest experiences, increase customer loyalty, and drive revenue
- Develop strategies to handle guest complaints, resolve conflicts, and build strong relationships
- Acquire knowledge in data analysis, CRM software, and personalized marketing techniques
- Understand the importance of customer satisfaction and its impact on business success
- Industry-relevant curriculum designed to meet the demands of the hospitality sector
- Practical training and real-world case studies to apply learned concepts effectively
- Unique focus on customer-centric approaches and best practices in the hospitality field
- Prepare for roles such as guest relations manager, customer service supervisor, or CRM specialist
- Elevate your career prospects and stand out in the competitive hospitality job market.

Why this course?

Statistics Importance
70% Percentage of customers who are willing to pay more for better customer service in the hospitality industry.
£23 billion Annual revenue generated by the UK hospitality industry, emphasizing the need for skilled professionals in customer relationship management.
85% Percentage of customers who are likely to return to a hotel or restaurant if they receive excellent customer service.
The Advanced Skill Certificate in Customer Relationship Management in Hospitality is crucial due to the high demand for exceptional customer service in the industry. With 70% of customers willing to pay more for better service, and the UK hospitality industry generating £23 billion annually, skilled professionals in customer relationship management are essential. Additionally, 85% of customers are likely to return to establishments that provide excellent service, highlighting the importance of trained professionals in maintaining customer loyalty and satisfaction. Investing in advanced skills in customer relationship management can lead to increased revenue and customer retention, making it a valuable asset for individuals seeking to excel in the competitive hospitality sector.

Who should enrol in Advanced Skill Certificate in Customer Relationship Management in Hospitality?

This course is designed for professionals in the hospitality industry who are looking to enhance their skills in customer relationship management. Whether you are a hotel manager, restaurant owner, or event planner, this advanced certificate will provide you with the tools and knowledge needed to excel in customer service. According to a survey conducted by the UK Hospitality Industry, 85% of customers believe that a positive customer experience is crucial when choosing a hospitality provider. Additionally, 73% of customers are more likely to recommend a business with excellent customer service. This course is ideal for individuals who want to stay ahead of the competition and build long-lasting relationships with their customers. By mastering the art of customer relationship management, you can increase customer loyalty, drive repeat business, and ultimately boost your bottom line. | Statistics | Percentage | |------------|------------| | Customers who value positive experience | 85% | | Customers likely to recommend business with excellent service | 73% |