Advanced Skill Certificate in Customer Relationship Management in Facilities Services

Thursday, 28 August 2025 13:32:14

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) in Facilities Services


Build strong relationships with clients and colleagues to drive business success. This Advanced Skill Certificate program is designed for facilities professionals who want to develop their CRM skills and take their careers to the next level.

Learn how to


Identify and prioritize client needs, develop effective communication strategies, and deliver exceptional customer service. You'll also gain insights into CRM software and tools, and how to measure and improve your CRM performance.

By the end of this program, you'll be able to


Apply CRM principles and practices in your daily work, and contribute to a positive and productive work environment. Take the first step towards advancing your career in facilities services – explore this program today and start building stronger relationships with your clients and colleagues!

Customer Relationship Management in Facilities Services is a specialized field that requires a unique blend of technical skills and interpersonal abilities. This Advanced Skill Certificate course is designed to equip learners with the knowledge and tools necessary to excel in CRM, ensuring seamless communication and effective problem-solving. By mastering CRM, learners can enhance customer satisfaction and drive business growth. Key benefits include improved relationship management, increased efficiency, and enhanced career prospects in facilities management. Unique features of the course include interactive modules, real-world case studies, and expert guest lectures. Upon completion, learners can expect career advancement opportunities in facilities management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Facilities Services Operations Management •
Communication Skills for Effective Customer Service •
Time Management and Prioritization in Customer Service •
Conflict Resolution and Negotiation Techniques •
Data Analysis and Reporting for Customer Insights •
Customer Retention Strategies and Loyalty Programs •
Social Media and Digital Communication in Customer Service •
Cultural Competence and Diversity in Customer Interaction •
Performance Metrics and KPIs for Customer Service Excellence

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Relationship Management in Facilities Services

The Advanced Skill Certificate in Customer Relationship Management in Facilities Services is a comprehensive program designed to equip learners with the skills required to deliver exceptional customer service in the facilities management industry.
This certificate program focuses on teaching learners how to build strong relationships with clients, understand their needs, and provide tailored solutions to meet those needs.
Upon completion of the program, learners will be able to demonstrate their ability to manage customer relationships effectively, communicate effectively with clients, and resolve conflicts in a professional manner.
The program covers a range of topics including customer service skills, communication techniques, conflict resolution, and relationship management strategies.
The duration of the program is typically 12 weeks, with learners attending classes one day a week for two hours.
The program is highly relevant to the facilities services industry, as it teaches learners how to deliver exceptional customer service and build strong relationships with clients.
By completing this certificate program, learners can enhance their career prospects and take on more senior roles in facilities management, such as customer relationship manager or account manager.
The program is also beneficial for existing facilities managers who want to improve their customer service skills and knowledge of relationship management strategies.
The Advanced Skill Certificate in Customer Relationship Management in Facilities Services is a valuable addition to any facilities management professional's skillset, and can be completed in a relatively short period of time.
Learners can expect to gain a range of skills and knowledge, including how to analyze customer needs, develop effective communication strategies, and resolve conflicts in a professional manner.
The program is delivered by experienced instructors who have extensive experience in facilities management and customer relationship management.
The Advanced Skill Certificate in Customer Relationship Management in Facilities Services is a recognized qualification that can be added to a learner's CV or LinkedIn profile, demonstrating their commitment to ongoing learning and professional development.
Overall, the Advanced Skill Certificate in Customer Relationship Management in Facilities Services is a highly relevant and valuable program that can help learners develop the skills and knowledge required to succeed in the facilities services industry.

Why this course?

Advanced Skill Certificate in Customer Relationship Management in Facilities Services holds significant importance in today's market, particularly in the UK. According to a survey by the British Institute of Facilities Management (IFM), 75% of facilities managers in the UK believe that effective customer relationship management is crucial for their business success.
Year Percentage of Facilities Managers Using CRM
2018 42%
2020 62%
2022 75%

Who should enrol in Advanced Skill Certificate in Customer Relationship Management in Facilities Services?

Customer Relationship Management (CRM) in Facilities Services is ideal for professionals seeking to enhance their skills in managing customer relationships, particularly in the facilities services sector.
Ideal Audience: Facilities managers, customer service representatives, and business development professionals working in the UK facilities services industry, with a focus on those in the London area, where the sector is highly competitive.
Key Characteristics: Professionals looking to upskill in CRM, with a focus on facilities services, and seeking to improve customer satisfaction, retention, and loyalty in a highly competitive market.
Benefits: Enhanced customer relationship management skills, improved customer satisfaction, increased retention and loyalty, and a competitive edge in the UK facilities services industry.