Advanced Skill Certificate in Customer Relationship Management in Business

Tuesday, 02 September 2025 09:53:03

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

With the Advanced Skill Certificate in Customer Relationship Management in Business, you'll learn how to leverage CRM to drive sales growth, improve customer satisfaction, and enhance overall business performance.

Designed for professionals seeking to upskill in CRM, this program covers key concepts such as data analysis, sales forecasting, and customer segmentation.

By the end of the course, you'll be equipped with the skills to implement CRM strategies that align with your organization's goals and objectives.

Take the first step towards mastering CRM and unlock new opportunities for your business. Explore the Advanced Skill Certificate in Customer Relationship Management in Business today and discover how it can transform your career.

Customer Relationship Management is a vital skill for any business professional. This Advanced Skill Certificate course equips you with the knowledge and tools to build strong relationships with customers, leading to increased loyalty and retention. By mastering CRM principles, you'll gain a competitive edge in the job market, with career prospects in sales, marketing, and customer service. Unique features of the course include interactive modules, real-world case studies, and access to a community of like-minded professionals. Upon completion, you'll be able to analyze customer data, develop targeted marketing strategies, and measure campaign effectiveness.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Understanding Customer Needs and Preferences •
• Building and Maintaining Strong Customer Relationships •
• Effective Communication and Interpersonal Skills •
• CRM Software and Tools: Overview and Selection •
• Data Management and Analysis in CRM •
• Sales and Marketing Strategies in CRM •
• Customer Retention and Loyalty Programs •
• Measuring and Evaluating CRM Performance •
• Advanced CRM Techniques and Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Relationship Management in Business

The Advanced Skill Certificate in Customer Relationship Management (CRM) in Business is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer relationships and drive business growth.
This program focuses on teaching learners how to analyze customer data, identify business opportunities, and develop strategies to build strong customer relationships. Through a combination of theoretical and practical training, learners will gain a deep understanding of CRM principles, tools, and best practices.
Upon completion of the program, learners can expect to achieve the following learning outcomes: effective communication and interpersonal skills, ability to analyze customer data and behavior, knowledge of CRM software and tools, strategies for building and maintaining customer relationships, and skills to measure and evaluate the effectiveness of CRM initiatives.
The duration of the Advanced Skill Certificate in Customer Relationship Management program varies depending on the institution offering the course, but it typically takes several months to complete. Learners can expect to spend around 6-12 months studying and completing coursework, assignments, and projects.
The industry relevance of this program is high, as CRM is a critical component of any business strategy. Companies that invest in CRM training and development can expect to see improved customer satisfaction, increased sales, and enhanced competitiveness in the market.
The Advanced Skill Certificate in Customer Relationship Management is highly relevant to various industries, including retail, finance, healthcare, and technology. Learners who complete this program can pursue careers in CRM, sales, marketing, and customer service, or advance to leadership positions in their current organization.
Overall, the Advanced Skill Certificate in Customer Relationship Management is an excellent choice for individuals looking to enhance their skills and knowledge in CRM and drive business growth through effective customer relationship management.

Why this course?

Advanced Skill Certificate in Customer Relationship Management is a highly sought-after credential in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of businesses believe that CRM skills are essential for success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the number of businesses offering customer service training has increased by 15% in the past year alone.
Industry Trends Statistics
Increased demand for CRM skills 75% of businesses believe CRM skills are essential for success (CIM, 2022)
Growing importance of customer service training 15% increase in businesses offering customer service training (ONS, 2023)
Adoption of cloud-based CRM solutions 60% of UK businesses use cloud-based CRM solutions (CIM, 2022)

Who should enrol in Advanced Skill Certificate in Customer Relationship Management in Business?

Customer Relationship Management (CRM) professionals are in high demand across various industries in the UK, with a projected growth rate of 10% by 2025 (Source: ITJ Insights)
Key characteristics of our ideal audience include: - Business owners and decision-makers
- Marketing and sales teams - Individuals seeking to upskill and reskill in the field of CRM
- Those with a basic understanding of CRM software and concepts - Willing to learn and adapt to new technologies and best practices