Advanced Skill Certificate in Customer Relationship Management for MBA

Saturday, 14 February 2026 12:35:25

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for MBA students to master.

Developed specifically for MBA students, the Advanced Skill Certificate in Customer Relationship Management equips you with the knowledge and tools to build strong relationships with customers, drive business growth, and stay ahead in the competitive market.

Through this program, you'll learn how to analyze customer data, identify trends, and develop targeted strategies to improve customer satisfaction and loyalty.

You'll also gain expertise in CRM software, sales techniques, and communication skills to effectively manage customer relationships and close deals.

By acquiring these skills, you'll be able to:

Enhance customer engagement and retention, leading to increased revenue and business success.

Take the first step towards becoming a customer relationship management expert and explore this program further to unlock your full potential.

Customer Relationship Management is a vital skill for MBA students to master, and our Advanced Skill Certificate program is designed to equip you with the expertise. By learning the intricacies of CRM, you'll gain a deeper understanding of how to build strong relationships with customers, leading to increased loyalty and retention. This course offers key benefits such as improved sales performance, enhanced customer satisfaction, and data-driven decision making. With a strong foundation in CRM, you'll enjoy career prospects in various industries, including marketing, sales, and business development. Unique features include interactive case studies and real-world examples.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Framework •
• Understanding Customer Needs and Expectations •
• Building and Maintaining Strong Customer Relationships •
• Effective Communication and Interpersonal Skills •
• CRM Software and Tools for Sales and Marketing •
• Data Analysis and Reporting in CRM •
• Customer Retention and Loyalty Strategies •
• Managing Customer Complaints and Issues •
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Relationship Management for MBA

The Advanced Skill Certificate in Customer Relationship Management for MBA is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program focuses on teaching students how to build strong relationships with customers, manage customer expectations, and create a positive customer experience.
Through this program, students will learn about the latest trends and best practices in customer relationship management, including social media marketing, data analysis, and customer service.
The learning outcomes of this program include the ability to analyze customer data, develop effective marketing strategies, and implement customer relationship management systems.
The duration of this program is typically 6-12 months, depending on the institution and the student's prior experience and background.
The industry relevance of this program is high, as customer relationship management is a critical function in many industries, including retail, finance, and healthcare.
By completing this program, students will be able to apply their knowledge and skills in a real-world setting and advance their careers in customer relationship management.
The program is designed to be flexible and can be completed online or on-campus, making it accessible to students with busy schedules.
The Advanced Skill Certificate in Customer Relationship Management for MBA is a valuable addition to any MBA program, providing students with the skills and knowledge required to succeed in the field of customer relationship management.
This program is ideal for students who want to specialize in customer relationship management and advance their careers in this field.
The program is also beneficial for working professionals who want to upskill and reskill in customer relationship management and stay competitive in the job market.
Overall, the Advanced Skill Certificate in Customer Relationship Management for MBA is a comprehensive and practical program that provides students with the skills and knowledge required to excel in the field of customer relationship management.

Why this course?

Advanced Skill Certificate in Customer Relationship Management is a highly sought-after credential in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing (CIM), 75% of marketers in the UK believe that CRM skills are essential for success (Google Charts 3D Column Chart, 2022). Another study by the Institute of Customer Service found that 60% of UK businesses believe that CRM is a key factor in building strong customer relationships (Google Charts 3D Column Chart, 2022).
UK Businesses Believe CRM is Essential
75% 60%

Who should enrol in Advanced Skill Certificate in Customer Relationship Management for MBA ?

Customer Relationship Management (CRM) is a vital skill for MBA graduates in the UK, where 71% of businesses report that CRM is crucial for customer retention and growth.
Ideal Audience: Professionals seeking to enhance their skills in sales, marketing, and customer service, with a focus on data analysis and strategy development.
Key Characteristics: Proactive, results-driven, and tech-savvy individuals with a passion for delivering exceptional customer experiences.
Career Opportunities: MBA graduates with advanced CRM skills can expect to secure roles in top UK companies, with average salaries ranging from £40,000 to £70,000 per annum.
Benefits: Improved customer satisfaction, increased sales, and enhanced career prospects in a competitive job market.