Advanced Skill Certificate in Customer Relationship Management

Tuesday, 23 September 2025 08:59:47

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Designed for professionals seeking to enhance their skills in CRM, this Advanced Skill Certificate program equips learners with the knowledge and expertise needed to effectively manage customer relationships.

Through a combination of theoretical and practical training, participants will gain a deep understanding of CRM concepts, including data analysis, sales forecasting, and customer service strategies.

Some key skills covered in the program include:

CRM software implementation, data analysis and reporting, and customer service best practices.

By the end of the program, learners will be able to apply their knowledge to improve customer satisfaction, increase sales, and drive business growth.

Take the first step towards advancing your career in CRM and explore this program further to learn more about how it can benefit your organization.

Customer Relationship Management is a vital skill for any professional looking to excel in their career. This Advanced Skill Certificate course teaches you how to build strong relationships with customers, leading to increased loyalty and retention. By mastering CRM, you'll gain key benefits such as improved sales forecasting, enhanced customer insights, and streamlined communication. With a strong foundation in CRM, you'll enjoy career prospects in various industries, including sales, marketing, and customer service. Unique features of the course include interactive modules, real-world case studies, and expert guidance from industry professionals.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Data Analysis and Reporting in CRM •
• Sales Force Automation and Management •
• Customer Service and Support Strategies •
• Relationship Building and Account Management •
• Social Media Marketing and CRM Integration •
• Lead Generation and Qualification Techniques •
• CRM System Configuration and Customization •
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Relationship Management

The Advanced Skill Certificate in Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to excel in CRM.
This program focuses on teaching learners how to build strong relationships with customers, manage customer data, and analyze customer behavior.
Upon completion of the program, learners will be able to demonstrate their skills in areas such as customer service, sales, and marketing.
The learning outcomes of this program include the ability to identify customer needs, develop effective sales strategies, and implement CRM systems.
The duration of the program is typically 6-12 months, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the customer relationship management industry, as it provides learners with the skills and knowledge required to succeed in this field.
Many organizations in various industries, including retail, finance, and healthcare, rely on CRM systems to manage their customer relationships.
The Advanced Skill Certificate in Customer Relationship Management is a valuable asset for anyone looking to advance their career in this field.
By completing this program, learners can expect to increase their earning potential and take on more senior roles within their organization.
The program is also highly relevant to the digital marketing industry, as it provides learners with the skills and knowledge required to develop effective customer relationship management strategies.
Overall, the Advanced Skill Certificate in Customer Relationship Management is a highly respected and sought-after qualification that can open up new career opportunities and advance existing ones.

Why this course?

Advanced Skill Certificate in Customer Relationship Management holds immense significance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationship management (CRM) is essential for their growth and development.
Industry Trends Statistics
Growing demand for personalized customer experiences 70% of UK consumers expect a personalized experience when interacting with a brand (Source: Econsultancy)
Increasing use of technology in CRM 60% of UK businesses use CRM software to manage customer interactions (Source: Salesforce)
Need for data-driven decision making 80% of UK businesses use data analytics to inform their CRM strategies (Source: Gartner)

Who should enrol in Advanced Skill Certificate in Customer Relationship Management?

Customer Relationship Management (CRM) is a vital skill for professionals in the UK, with 71% of businesses relying on CRM systems to manage customer interactions.
Ideal Audience: Professionals seeking to enhance their sales, marketing, and customer service skills, particularly those in industries such as finance, retail, and healthcare, who handle large customer databases and require effective CRM implementation.
Key Characteristics: Professionals with 2+ years of experience in sales, marketing, or customer service, familiar with CRM software such as Salesforce, HubSpot, or Zoho, and able to analyze customer data to inform business decisions.
Career Benefits: Upon completion of the Advanced Skill Certificate in Customer Relationship Management, learners can expect to increase their earning potential by up to 15% and advance their careers in senior roles such as Account Manager, Business Development Manager, or Customer Success Manager.