Advanced Skill Certificate in Customer Journey Mapping

Friday, 13 February 2026 07:10:06

International applicants and their qualifications are accepted

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Overview

Overview

Customer Journey Mapping

is a powerful tool for understanding customer behavior and preferences. It helps businesses identify pain points and opportunities to improve the overall customer experience.

By mapping the customer journey, organizations can gain valuable insights into customer needs and preferences, enabling them to create targeted marketing campaigns and improve customer satisfaction.

This Advanced Skill Certificate program is designed for professionals who want to develop their skills in customer journey mapping, including marketers, product managers, and customer experience specialists.

Through this program, learners will learn how to create effective customer journey maps, analyze customer data, and develop strategies to improve customer engagement and loyalty.

By the end of the program, learners will be able to apply their knowledge to real-world scenarios, driving business growth and customer satisfaction.

Take the first step towards becoming a customer journey mapping expert and explore this Advanced Skill Certificate program today!

Customer Journey Mapping is a powerful tool to transform your business by understanding the intricacies of customer behavior. This Advanced Skill Certificate course will equip you with the skills to create comprehensive customer journey maps, identifying pain points and opportunities for improvement. By mastering Customer Journey Mapping, you'll gain a competitive edge in the industry, enhancing customer satisfaction and loyalty. Key benefits include improved customer experience, increased efficiency, and enhanced decision-making. Career prospects are vast, with roles in product management, marketing, and customer success. Unique features include interactive case studies and expert-led workshops.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Journey Mapping Fundamentals • Understanding Customer Pain Points and Needs • Identifying Touchpoints and Pain Points • Empathizing with Customers through Research • Creating a Customer Journey Map • Defining Customer Personas and Journey Maps • Analyzing and Optimizing Customer Journey Maps • Using Technology to Enhance Customer Journey Mapping • Measuring and Evaluating Customer Journey Maps • Implementing and Sustaining Customer Journey Mapping

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Journey Mapping

The Advanced Skill Certificate in Customer Journey Mapping is a comprehensive program designed to equip learners with the skills to create and implement effective customer journey maps.
This program focuses on teaching learners how to analyze customer behavior, identify pain points, and design solutions to improve customer experience.
Upon completion of the program, learners will be able to apply customer journey mapping techniques to drive business growth and increase customer satisfaction.
The learning outcomes of this program include the ability to analyze customer data, identify trends, and develop targeted marketing strategies.
Learners will also gain knowledge of how to create visually appealing and effective customer journey maps that communicate complex information in a clear and concise manner.
The duration of the Advanced Skill Certificate in Customer Journey Mapping program is typically 6-12 months, depending on the learning pace and schedule of the learner.
This program is highly relevant to industries such as retail, finance, healthcare, and technology, where customer experience is a key differentiator.
By completing this program, learners can enhance their skills in customer experience design, data analysis, and marketing strategy, making them more competitive in the job market.
The Advanced Skill Certificate in Customer Journey Mapping is a valuable addition to any professional's skillset, providing a competitive edge in the industry.
Learners can expect to earn a recognized certification upon completion of the program, demonstrating their expertise in customer journey mapping and customer experience design.

Why this course?

Customer Journey Mapping is a crucial skill in today's market, with 71% of UK businesses using customer journey mapping to improve customer experience (Source: CMO Council). This skill is essential for understanding customer needs, identifying pain points, and creating personalized experiences.
Year Number of Businesses
2018 45
2019 55
2020 65

Who should enrol in Advanced Skill Certificate in Customer Journey Mapping?

Customer Journey Mapping is an essential skill for professionals in the UK, with 71% of businesses citing customer experience as a key differentiator.
Ideal Audience Professionals in customer-facing roles, such as customer service representatives, account managers, and business development managers, can benefit from this advanced skill.
Key Characteristics Individuals with a strong understanding of customer needs, data analysis, and process improvement will excel in this field.
Industry Affected Customer Journey Mapping is particularly relevant to industries such as finance, retail, and healthcare, where customer experience can significantly impact business success.
Career Benefits Acquiring this advanced skill can lead to career advancement opportunities, increased salary potential, and a competitive edge in the job market.