Advanced Skill Certificate in Customer Grievance Handling Techniques

Monday, 16 February 2026 02:29:45

International applicants and their qualifications are accepted

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Overview

Overview

Customer Grievance Handling Techniques

is designed for professionals seeking to master the art of resolving customer complaints effectively. This course equips learners with the skills to handle customer grievances in a professional and courteous manner, ensuring customer satisfaction and loyalty. Some key takeaways include: understanding customer needs, active listening, and empathetic communication. By the end of the course, learners will be able to analyze customer complaints, identify root causes, and implement solutions to prevent future issues. Key skills learned: conflict resolution, negotiation, and problem-solving. The course also covers industry-specific regulations and best practices for grievance handling.

Take the first step towards becoming a customer service expert and explore this course to learn more about Customer Grievance Handling Techniques.

Customer Grievance Handling Techniques is a comprehensive course that equips learners with the skills to resolve customer complaints effectively. By mastering customer grievance handling techniques, individuals can improve customer satisfaction, reduce complaints, and enhance overall business performance. This course offers key benefits such as enhanced communication skills, conflict resolution strategies, and a deeper understanding of customer needs. With career prospects in various industries, including customer service, sales, and management, this course is ideal for those looking to advance their careers. Unique features include interactive modules, real-life case studies, and expert guest lectures.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Active Listening Techniques • Conflict Resolution Strategies • Empathy and Understanding • Effective Communication Skills • Problem-Solving Approaches • Time Management and Prioritization • De-Escalation Methods • Customer Relationship Management • Negotiation and Mediation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Grievance Handling Techniques

The Advanced Skill Certificate in Customer Grievance Handling Techniques is a specialized course designed to equip learners with the skills and knowledge required to effectively handle customer complaints and resolve issues efficiently.
This course focuses on teaching learners how to identify, analyze, and resolve customer grievances in a timely and professional manner, ensuring customer satisfaction and loyalty.
Upon completion of the course, learners can expect to gain the following learning outcomes: improved communication skills, enhanced problem-solving abilities, and a deeper understanding of customer service principles and practices.
The duration of the course is typically 6-8 weeks, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter.
The course is highly relevant to the customer service industry, as it provides learners with the skills and knowledge required to handle complex customer complaints and resolve issues in a professional and efficient manner.
Learners who complete the Advanced Skill Certificate in Customer Grievance Handling Techniques can expect to see improvements in their career prospects, as they will be equipped with the skills and knowledge required to handle customer complaints and resolve issues in a timely and professional manner.
The course is also relevant to industries such as retail, hospitality, and finance, where customer service is a critical component of business operations.
By completing this course, learners can expect to gain a competitive edge in the job market, as they will be equipped with the skills and knowledge required to handle customer complaints and resolve issues in a professional and efficient manner.
The Advanced Skill Certificate in Customer Grievance Handling Techniques is a valuable addition to any learner's skillset, providing them with the skills and knowledge required to succeed in the customer service industry.

Why this course?

Customer Grievance Handling Techniques are crucial in today's market, where customer satisfaction and loyalty are key drivers of business success. According to a survey by the UK's Office for National Statistics (ONS), 75% of customers expect companies to respond to their complaints within two hours, while 60% expect a response within one hour. This highlights the importance of having effective grievance handling processes in place.
Timeframe Percentage of Customers
Within 1 hour 60%
Within 2 hours 75%
Within 24 hours 90%

Who should enrol in Advanced Skill Certificate in Customer Grievance Handling Techniques ?

Customer Grievance Handling Techniques Ideal Audience
Individuals working in customer-facing roles, particularly in the UK, can benefit from this course. Those with 1-3 years of experience in customer service, sales, or related fields are ideal candidates.
The course is particularly relevant for those in the UK, where 1 in 5 customers experience poor service, resulting in a loss of £26 billion annually. Prospective learners should be able to commit to 12-16 hours of study and have basic computer skills to fully benefit from the course.
The course is designed for those looking to advance their careers or take on more senior roles, such as customer service managers or team leaders. By the end of the course, learners can expect to gain skills in conflict resolution, communication, and problem-solving, leading to improved customer satisfaction and loyalty.