Advanced Skill Certificate in Customer Feedback for Service Design

Sunday, 14 September 2025 11:39:08

International applicants and their qualifications are accepted

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Overview

Overview

Customer Feedback for Service Design


This Advanced Skill Certificate program is designed for service designers, product managers, and customer experience professionals who want to learn how to collect, analyze, and act upon customer feedback to improve service design.


Some of the key skills you'll learn include:

how to design effective customer feedback tools, how to analyze and interpret customer feedback data, and how to use insights to inform service design decisions.


By the end of this program, you'll be able to apply customer feedback to drive service design improvements and create a better customer experience.


Take the first step towards becoming a customer feedback expert and explore this Advanced Skill Certificate program today!

Customer Feedback is the backbone of service design, and this Advanced Skill Certificate course will equip you with the skills to collect, analyze, and act upon feedback to drive business growth. By mastering the art of customer feedback, you'll gain a competitive edge in the industry and unlock new career opportunities. This course focuses on customer feedback strategies, tools, and techniques to help you design services that meet customer needs. You'll learn how to customer feedback is used to inform design decisions, improve customer satisfaction, and increase loyalty. With this certificate, you'll be well-equipped to succeed in a rapidly changing service design landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Design Principles •
• User Research Methods •
• Service Blueprinting •
• Journey Mapping •
• Touchpoint Analysis •
• Feedback Mechanisms •
• Service Quality Metrics •
• Customer Journey Mapping •
• Service Design Tools •
• Service Design Process

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Feedback for Service Design

The Advanced Skill Certificate in Customer Feedback for Service Design is a comprehensive program designed to equip learners with the skills to collect, analyze, and act upon customer feedback to improve service design.
This certificate program focuses on teaching learners how to design services that meet customer needs, using customer feedback as a key input.
Upon completion of the program, learners will be able to analyze customer feedback, identify patterns and trends, and develop strategies to address customer concerns.
The program covers topics such as customer journey mapping, service blueprints, and service design thinking, all of which are essential skills for service designers.
The duration of the program is typically 6-8 weeks, with learners completing a series of online modules and assignments.
The program is highly relevant to the service design industry, as companies are increasingly recognizing the importance of customer feedback in driving innovation and improvement.
By the end of the program, learners will have gained the skills and knowledge needed to apply customer feedback in a service design context, making them highly employable in the industry.
The Advanced Skill Certificate in Customer Feedback for Service Design is a valuable addition to any service design professional's skillset, and is recognized by employers across the globe.
Learners can expect to see improvements in their ability to design services that meet customer needs, and to contribute to the development of innovative and customer-centric service designs.
The program is designed to be flexible and accessible, with learners able to complete the program at their own pace and on their own schedule.
Overall, the Advanced Skill Certificate in Customer Feedback for Service Design is an excellent choice for anyone looking to develop their skills in service design and customer feedback.

Why this course?

Advanced Skill Certificate in Customer Feedback for Service Design is a highly sought-after credential in today's market, particularly in the UK. According to a survey by the Centre for Retail Research, 75% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience. Moreover, a study by the Chartered Institute of Marketing found that 61% of UK businesses believe that customer feedback is crucial for improving their services.
Year Percentage of Businesses Using Customer Feedback
2015 45%
2016 52%
2017 58%
2018 62%
2019 65%
2020 70%

Who should enrol in Advanced Skill Certificate in Customer Feedback for Service Design?

Ideal Audience for Advanced Skill Certificate in Customer Feedback for Service Design
Service designers, product managers, and customer experience (CX) professionals in the UK who want to improve their skills in collecting, analyzing, and acting upon customer feedback.
Individuals working in industries such as finance, healthcare, technology, and retail, who are responsible for designing and delivering services that meet customer needs and expectations.
Those who have already completed a beginner's course in customer feedback and are looking to advance their knowledge and skills in this area, as well as those who are new to the field and want to learn the fundamentals of customer feedback for service design.
The UK's customer experience industry is worth £1.1 billion annually, with 75% of customers willing to pay more for better services. By acquiring this advanced skill certificate, learners can enhance their career prospects and contribute to delivering exceptional customer experiences.