Advanced Skill Certificate in Customer Complaints Resolution Strategy

Tuesday, 10 February 2026 21:25:17

International applicants and their qualifications are accepted

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Overview

Overview

Customer Complaints Resolution Strategy


This advanced skill certificate program is designed for customer service professionals who want to master the art of resolving complex complaints.


Learn how to effectively handle customer complaints, identify root causes, and implement resolution strategies that drive customer satisfaction and loyalty.

Develop your skills in active listening, empathy, and problem-solving to resolve complaints efficiently and professionally.


Perfect for customer service managers, team leaders, and customer service representatives looking to advance their careers.


Take the first step towards becoming a customer complaints resolution expert and explore this comprehensive program today!

Customer Complaints Resolution Strategy is a comprehensive course that equips learners with the skills to resolve customer complaints effectively. By mastering this strategy, individuals can improve customer satisfaction and reduce complaints. The course covers key topics such as conflict resolution, negotiation, and communication skills. Learners will gain hands-on experience in analyzing complaints, identifying root causes, and developing effective solutions. With this certificate, career prospects in customer service, sales, and management are enhanced. Unique features include interactive simulations, real-life case studies, and expert guest lectures. Upon completion, learners can enhance their career prospects and improve customer experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills for Customer Complaints Resolution • Understanding Customer Complaints and Identifying Root Causes • Empathy and Active Listening in Customer Complaints Handling • Conflict Resolution Strategies for Customer Complaints • Analyzing and Resolving Complex Customer Complaints • Building Trust and Loyalty with Customers • Effective Time Management in Handling Customer Complaints • De-escalation Techniques for High-Pressure Customer Complaints • Empowering Frontline Staff to Resolve Customer Complaints • Measuring and Improving Customer Complaints Resolution Process

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Complaints Resolution Strategy

The Advanced Skill Certificate in Customer Complaints Resolution Strategy is a specialized program designed to equip learners with the skills and knowledge required to effectively manage and resolve customer complaints in a professional manner. This program focuses on teaching learners how to analyze customer complaints, identify root causes, and develop strategies to prevent future complaints from arising. By the end of the course, learners will be able to apply their knowledge and skills to resolve customer complaints in a timely and satisfactory manner, resulting in improved customer satisfaction and loyalty. The duration of the Advanced Skill Certificate in Customer Complaints Resolution Strategy is typically 6-8 weeks, with learners attending classes one day a week. The program is designed to be flexible and can be completed in a part-time or full-time capacity, making it ideal for working professionals who want to enhance their skills and advance their careers. The industry relevance of this program is high, as customer complaints can have a significant impact on a company's reputation and bottom line. By learning how to effectively manage and resolve customer complaints, learners can help their organizations improve their customer service and increase customer loyalty. This program is particularly relevant for professionals working in customer service, sales, marketing, and operations, as well as anyone interested in pursuing a career in customer service or complaint resolution. Upon completion of the program, learners will receive an Advanced Skill Certificate in Customer Complaints Resolution Strategy, which can be added to their resume or LinkedIn profile to demonstrate their expertise and commitment to customer service. The program is also recognized by many employers as a valuable asset for career advancement and professional development.

Why this course?

Advanced Skill Certificate in Customer Complaints Resolution Strategy is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Customer Service Institute, 70% of customers are more likely to switch to a competitor if their complaint is not resolved to their satisfaction (Source: Customer Service Institute, 2020).
Year Customer Complaints
2019 1,200,000
2020 1,500,000
2021 1,800,000

Who should enrol in Advanced Skill Certificate in Customer Complaints Resolution Strategy?

Customer Complaints Resolution Strategy Ideal Audience
Professionals in customer-facing roles, such as call centre agents, customer service managers, and sales representatives, who handle complaints on a daily basis. In the UK, for example, it's estimated that 1 in 5 customers will contact a company to complain about a product or service, with 70% of these complaints being related to customer service issues (Source: Consumer Complaints Survey 2020).
Individuals looking to enhance their skills in complaint handling, dispute resolution, and customer relationship management. The course is designed for those who want to improve their ability to resolve customer complaints effectively, reducing the risk of negative word-of-mouth and increasing customer loyalty (Source: Customer Experience Management Survey 2019).
Organisations seeking to upskill their staff in complaint handling and customer service, leading to improved customer satisfaction and reduced complaints. By investing in this Advanced Skill Certificate, organisations can demonstrate their commitment to customer satisfaction and improve their overall customer experience, resulting in increased customer retention and loyalty (Source: Customer Retention Survey 2018).