Advanced Skill Certificate in Crisis Communication in Hospitality

Monday, 16 February 2026 10:00:07

International applicants and their qualifications are accepted

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Overview

Overview

Crisis Communication in Hospitality

is a vital skill for professionals in the industry. Effective communication can make or break a crisis, and this certificate program teaches you how to navigate challenging situations.

Learn how to craft messages that resonate with diverse audiences, manage media relations, and maintain brand reputation during crises. This program is designed for hospitality professionals who want to upskill and stay ahead in the industry.

Discover how to analyze crisis situations, develop strategic communication plans, and implement them effectively. You'll also learn about crisis communication tools and technologies to enhance your skills.

By the end of this program, you'll be equipped with the knowledge and skills to handle crises with confidence and maintain your organization's reputation. Take the first step towards becoming a crisis communication expert in hospitality.

Crisis Communication is a vital skill for hospitality professionals, and our Advanced Skill Certificate program will equip you with the expertise to navigate even the most challenging situations. By mastering Crisis Communication in hospitality, you'll enhance your ability to handle crisis situations, protect your organization's reputation, and maintain customer trust. This course offers key benefits such as improved crisis management, enhanced employee engagement, and increased customer loyalty. With Crisis Communication skills, you'll enjoy career prospects in leadership roles, and our unique features include expert instructors, real-world case studies, and a supportive learning environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Crisis Communication Planning in Hospitality
• Effective Communication Strategies for Crisis Management
• Crisis Communication in Social Media
• Managing Reputation in Crisis Situations
• Crisis Communication in the Digital Age
• Developing a Crisis Communication Team
• Crisis Communication Training for Staff
• Media Relations and Crisis Communication
• Crisis Communication in the Face of Natural Disasters
• Measuring the Effectiveness of Crisis Communication

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Crisis Communication in Hospitality

The Advanced Skill Certificate in Crisis Communication in Hospitality is a specialized program designed to equip professionals in the hospitality industry with the skills necessary to effectively manage and communicate during crisis situations. This program focuses on teaching participants how to develop a crisis communication plan, identify potential risks, and respond to crises in a timely and professional manner. By the end of the program, participants will be able to analyze crisis situations, develop effective communication strategies, and implement them in a way that minimizes damage to the organization's reputation. The duration of the Advanced Skill Certificate in Crisis Communication in Hospitality is typically 2-3 days, depending on the provider and the level of detail covered. The program is designed to be flexible and can be tailored to meet the needs of individual participants or organizations. The industry relevance of this program is high, as crisis communication is a critical aspect of hospitality management. The hospitality industry is particularly vulnerable to crises such as natural disasters, reputational damage, and financial losses, making effective crisis communication essential for maintaining customer trust and loyalty. By completing the Advanced Skill Certificate in Crisis Communication in Hospitality, participants will gain a deeper understanding of crisis communication principles and practices, as well as the skills necessary to apply them in real-world situations. This program is ideal for hospitality professionals who want to enhance their skills and knowledge in crisis communication and take their careers to the next level. The program covers a range of topics, including crisis communication planning, risk management, social media management, and crisis response. Participants will also learn how to develop a crisis communication plan, conduct risk assessments, and implement effective communication strategies during a crisis. Overall, the Advanced Skill Certificate in Crisis Communication in Hospitality is a valuable program that can help hospitality professionals develop the skills and knowledge necessary to effectively manage and communicate during crisis situations.

Why this course?

Advanced Skill Certificate in Crisis Communication in Hospitality holds significant importance in today's market, particularly in the UK where the tourism industry is a major contributor to the economy. According to a report by the World Tourism Organization (UNWTO), the UK received 37.9 million international tourist arrivals in 2019, generating £24.7 billion in exports.
Year Number of Arrivals Exports (£ billion)
2015 32.7 million 18.1
2018 36.1 million 22.8
2019 37.9 million 24.7

Who should enrol in Advanced Skill Certificate in Crisis Communication in Hospitality ?

Ideal Audience for Advanced Skill Certificate in Crisis Communication in Hospitality This course is designed for hospitality professionals who want to develop effective crisis communication skills to manage reputational risk and maintain customer trust in the UK, where 70% of consumers are more likely to switch to a competitor if they experience poor customer service.
Key Characteristics: Hospitality professionals with 2+ years of experience, particularly those in senior roles such as General Managers, Directors of Operations, and Customer Service Managers, who handle high-pressure situations and need to communicate effectively during crises.
Job Roles: Customer Service Managers, General Managers, Directors of Operations, Hotel Managers, Restaurant Managers, and other hospitality professionals who interact with customers and need to respond to crises.
Benefits: Develop effective crisis communication skills to protect your hotel's or restaurant's reputation and maintain customer trust, enhance your leadership skills, and improve your ability to handle high-pressure situations.