Advanced Skill Certificate in Contact Centre Project Management

Monday, 27 October 2025 23:27:17

International applicants and their qualifications are accepted

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Overview

Overview

Project Management

is a crucial skill for professionals in the contact centre industry. This Advanced Skill Certificate in Contact Centre Project Management is designed for experienced contact centre professionals who want to enhance their skills in managing complex projects.
Some of the key topics covered in this course include: project planning, resource allocation, risk management, and quality assurance.
By completing this course, learners will gain the knowledge and skills required to successfully manage contact centre projects, leading to improved efficiency, productivity, and customer satisfaction.
Whether you're looking to advance your career or take on more responsibility, this course is ideal for you. Explore the course details and start your journey to becoming a skilled contact centre project manager today!

Contact Centre Project Management is a comprehensive course that equips learners with the skills to successfully manage projects in the dynamic contact centre environment. By gaining expertise in project management, learners can improve their ability to deliver high-quality services, enhance customer satisfaction, and drive business growth. The course covers key topics such as project planning, risk management, and team leadership, providing learners with a solid foundation to excel in their careers. With contact centre experience, learners can enhance their career prospects and take on senior roles, such as team lead or programme manager.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Project Initiation and Planning •
Stakeholder Management and Communication •
Resource Allocation and Scheduling •
Budgeting and Cost Control •
Quality Management and Assurance •
Performance Measurement and Reporting •
Change Management and Control •
Team Leadership and Motivation •
Technology and Infrastructure Management •
Process Improvement and Optimization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Contact Centre Project Management

The Advanced Skill Certificate in Contact Centre Project Management is a comprehensive program designed to equip learners with the skills and knowledge required to manage complex contact centre projects effectively.
This program focuses on developing learners' ability to plan, execute, and deliver successful contact centre projects, ensuring they meet the required quality, time, and budget standards.
Upon completion of the program, learners will be able to apply their knowledge and skills to real-world scenarios, making them highly sought after in the industry.
The learning outcomes of this program include the ability to develop project management plans, coordinate with stakeholders, and ensure effective communication and collaboration.
Learners will also gain expertise in managing project risks, monitoring progress, and controlling costs, ultimately leading to successful project delivery.
The duration of the Advanced Skill Certificate in Contact Centre Project Management program is typically 12 weeks, with learners attending classes one day a week.
This program is highly relevant to the contact centre industry, as it addresses the specific needs of contact centre managers and project coordinators.
By completing this program, learners will gain a competitive edge in the job market, as they will possess the skills and knowledge required to manage complex contact centre projects.
The program is designed to be flexible, allowing learners to balance their studies with their existing work commitments.
The Advanced Skill Certificate in Contact Centre Project Management is a valuable addition to any learner's skillset, providing them with the skills and knowledge required to succeed in the contact centre industry.

Why this course?

Advanced Skill Certificate in Contact Centre Project Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that project management skills are essential for success. Moreover, a report by the Project Management Institute (PMI) states that the demand for project managers with advanced skills is expected to increase by 14% by 2027.
Year Number of Project Managers
2020 150,000
2021 165,000
2022 180,000
2023 195,000

Who should enrol in Advanced Skill Certificate in Contact Centre Project Management?

Ideal Audience for Advanced Skill Certificate in Contact Centre Project Management Are you a project manager or aspiring professional looking to enhance your skills in contact centre operations?
Key Characteristics: You should have at least 2 years of experience in contact centre management, preferably in a leadership role. You should be familiar with project management methodologies such as Agile and Waterfall. You should have a strong understanding of contact centre operations, including customer service, sales, and technical support.
Industry Insights: The UK contact centre industry is expected to grow by 3.5% annually, with an estimated 150,000 new jobs created by 2025. With the increasing demand for omnichannel customer experiences, having a solid project management skillset is crucial for success.
Learning Objectives: Upon completing this Advanced Skill Certificate, you will be able to plan, execute, and deliver contact centre projects efficiently. You will gain a deeper understanding of project management tools, techniques, and best practices, enabling you to drive business growth and improve customer satisfaction.