Advanced Skill Certificate in Contact Centre Disaster Recovery Planning

Saturday, 14 February 2026 04:06:31

International applicants and their qualifications are accepted

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Overview

Overview

Disaster Recovery Planning

is a critical component of any contact centre's overall strategy. It ensures business continuity and minimizes downtime in the event of an unexpected disruption. Some contact centres may not fully understand the importance of disaster recovery planning, leaving them vulnerable to potential losses. This Advanced Skill Certificate aims to bridge this knowledge gap by providing learners with the necessary skills to design and implement effective disaster recovery plans. By the end of this course, learners will be able to assess their contact centre's disaster recovery needs, develop a comprehensive recovery plan, and implement it in a timely manner. They will also learn how to test and refine their plan to ensure it remains effective. With this knowledge, learners can help their contact centre stay operational and deliver excellent customer service even in the face of disaster.

Contact Centre Disaster Recovery Planning is a comprehensive course that equips learners with the skills to design and implement effective disaster recovery plans for contact centres. By mastering Contact Centre Disaster Recovery Planning, individuals can enhance their organization's resilience to disruptions, minimize downtime, and ensure business continuity. The course covers key aspects of disaster recovery planning, including risk assessment, business impact analysis, and disaster recovery strategies. With this certification, learners can boost their career prospects in the contact centre industry, particularly in roles such as IT manager, operations manager, or business continuity manager. Unique features include real-world case studies and interactive simulations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Business Impact Analysis (BIA)
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Disaster Recovery Planning (DRP)
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Risk Assessment and Mitigation
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Communication and Notification Planning
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IT Service Continuity Planning (ITSCP)
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Business Continuity Planning (BCP)
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Crisis Management and Response
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Data Backup and Recovery
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Contact Centre Infrastructure Recovery
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Testing and Evaluation of DRP

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Contact Centre Disaster Recovery Planning

The Advanced Skill Certificate in Contact Centre Disaster Recovery Planning is a comprehensive course designed to equip learners with the necessary skills to develop and implement effective disaster recovery plans for contact centres. This course focuses on teaching learners how to identify potential risks, assess vulnerabilities, and design and implement disaster recovery strategies that minimize downtime and ensure business continuity. By the end of the course, learners will be able to create a disaster recovery plan that meets the specific needs of their contact centre, ensuring that they can quickly recover from any disruption or disaster. The course duration is typically 5-7 days, depending on the provider and the learner's prior experience. During this time, learners will engage in a combination of lectures, group discussions, and hands-on exercises to gain practical experience in disaster recovery planning. The industry relevance of this course is high, as contact centres are increasingly dependent on technology to manage customer interactions. A disaster can have significant consequences, including loss of revenue, damage to reputation, and even business closure. By investing in disaster recovery planning, contact centres can minimize these risks and ensure that they can continue to operate smoothly, even in the face of disruption. The course covers a range of topics, including disaster risk assessment, business continuity planning, communication and coordination, technology and infrastructure, and testing and evaluation. Learners will also gain knowledge of industry-specific regulations and standards, such as ISO 22301 and NEN 7510. Upon completion of the course, learners will receive an Advanced Skill Certificate in Contact Centre Disaster Recovery Planning, which is recognized by the contact centre industry as a mark of expertise and professionalism. This certification can be a valuable addition to a learner's resume, demonstrating their ability to develop and implement effective disaster recovery plans that minimize downtime and ensure business continuity.

Why this course?

Advanced Skill Certificate in Contact Centre Disaster Recovery Planning holds significant importance in today's market, particularly in the UK. According to a survey by the Centre for Contact Management, 75% of UK businesses experience some form of disruption to their contact centre operations each year, resulting in significant financial losses.
Year Percentage of Businesses Disrupted
2018 65%
2019 72%
2020 80%
This advanced skill certificate is essential for professionals in the contact centre industry to ensure they have the necessary knowledge and skills to develop and implement effective disaster recovery plans. By understanding current trends and industry needs, learners can stay ahead of the competition and enhance their career prospects.

Who should enrol in Advanced Skill Certificate in Contact Centre Disaster Recovery Planning?

Ideal Audience for Advanced Skill Certificate in Contact Centre Disaster Recovery Planning Organisations and professionals in the UK contact centre industry, particularly those responsible for disaster recovery planning, IT infrastructure, and business continuity.
Key characteristics: Professionals with 2+ years of experience in contact centre management, IT, or a related field, familiar with disaster recovery concepts, and seeking to enhance their skills in planning and executing business continuity strategies.
Industry-specific statistics: According to a recent survey, 75% of UK contact centres experience some form of disruption, resulting in an average loss of £10,000 per day. This course can help organisations mitigate such losses and ensure seamless operations during disasters.
Learning objectives: Upon completion, learners will be able to design and implement effective disaster recovery plans, identify potential risks, and develop strategies for business continuity in a contact centre environment.