Advanced Skill Certificate in Conflict Resolution and De-escalation

Saturday, 14 February 2026 13:29:09

International applicants and their qualifications are accepted

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Overview

Overview

Conflict Resolution and De-escalation


Learn to resolve conflicts effectively and create a safer, more harmonious environment. This Advanced Skill Certificate program is designed for professionals who want to master the art of conflict resolution and de-escalation techniques.

Develop essential skills


to manage conflicts, negotiate effectively, and build strong relationships with colleagues, clients, and stakeholders. You'll learn how to identify triggers, assess situations, and employ strategies to prevent escalation and resolve conflicts in a constructive manner.

Enhance your career prospects


by acquiring the skills to handle difficult situations with confidence and poise. This program is ideal for those working in customer service, HR, law enforcement, or any field where conflict resolution is critical.

Take the first step


towards becoming a skilled conflict resolution professional. Explore this Advanced Skill Certificate program and discover how you can make a positive impact in your organization and community.

Conflict Resolution is a vital skill in today's fast-paced work environment. Our Advanced Skill Certificate in Conflict Resolution and De-escalation teaches you how to navigate complex disputes and find peaceful resolutions. By learning effective communication techniques, active listening, and problem-solving strategies, you'll be equipped to de-escalate tense situations and build stronger relationships with colleagues, clients, and customers. This course also enhances your career prospects, particularly in roles such as HR, management, and customer service. With a unique focus on cultural sensitivity and emotional intelligence, you'll gain a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Active Listening
• Conflict Analysis
• De-Escalation Techniques
• Emotional Intelligence
• Non-Confrontational Communication
• Problem-Solving Strategies
• Cultural Competence in Conflict Resolution
• Effective Communication Skills
• Mediation and Negotiation
• Conflict Resolution in High-Pressure Situations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Conflict Resolution and De-escalation

The Advanced Skill Certificate in Conflict Resolution and De-escalation is a comprehensive program designed to equip individuals with the necessary skills to effectively manage and resolve conflicts in various settings, including the workplace, education, and community.
This certificate program focuses on teaching participants how to identify and address the root causes of conflicts, as well as develop strategies for de-escalating tense situations and promoting constructive communication.
Upon completion of the program, participants can expect to gain a deeper understanding of conflict resolution principles and practices, including active listening, empathy, and problem-solving skills.
The duration of the Advanced Skill Certificate in Conflict Resolution and De-escalation program varies depending on the provider, but it typically ranges from a few weeks to several months.
Industry relevance is a key aspect of this certificate program, as conflict resolution and de-escalation skills are highly valued in many sectors, including human resources, law enforcement, and healthcare.
By obtaining this advanced skill certificate, individuals can enhance their career prospects and demonstrate their commitment to resolving conflicts in a constructive and effective manner.
The skills learned through this program can be applied in a variety of contexts, including workplace conflicts, customer complaints, and community disputes, making it an invaluable asset for anyone looking to improve their conflict resolution skills.
Overall, the Advanced Skill Certificate in Conflict Resolution and De-escalation is a valuable investment for individuals seeking to develop the skills necessary to effectively manage and resolve conflicts in their personal and professional lives.

Why this course?

Advanced Skill Certificate in Conflict Resolution and De-escalation holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that effective conflict resolution skills are essential for employees to succeed in their roles. Moreover, a study by the University of Warwick found that employees who possess conflict resolution skills are 25% more likely to be promoted than those who do not.
Statistics Percentage
Employers who value conflict resolution skills 75%
Employees who possess conflict resolution skills are more likely to be promoted 25%

Who should enrol in Advanced Skill Certificate in Conflict Resolution and De-escalation?

Conflict Resolution and De-escalation is a vital skill for professionals working in the UK, where 1 in 5 workers experience bullying at work (ACAS, 2020) and 75% of employees have witnessed or experienced conflict in the workplace (CIPD, 2019).
Ideal Audience This Advanced Skill Certificate is designed for individuals in the following roles:
HR Professionals who need to resolve conflicts and de-escalate tensions in the workplace, with 60% of HR professionals reporting that conflict resolution is a key part of their job (CIPD, 2019).
Management Teams and leaders who want to improve their conflict resolution skills, with 70% of managers reporting that effective conflict resolution is essential for their team's success (ACAS, 2020).
Organizational Development Specialists who need to understand the impact of conflict on organizational performance, with 80% of organizations reporting that conflict resolution is a key area for improvement (CIPD, 2019).