Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies

Monday, 16 February 2026 18:25:37

International applicants and their qualifications are accepted

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Overview

Overview

CRM Systems and Customer Engagement Technologies


Unlock the Power of CRM Systems with our Advanced Skill Certificate program, designed for professionals seeking to enhance their skills in customer relationship management and engagement technologies. This program is ideal for sales professionals, marketing specialists, and business analysts looking to stay ahead in the competitive market.

Learn how to effectively manage customer interactions, analyze sales data, and implement customer engagement strategies using popular CRM tools and technologies.


Gain Practical Knowledge and Stay Up-to-Date with the latest trends and best practices in CRM systems and customer engagement technologies. Our program covers topics such as CRM implementation, customer segmentation, and data analysis.

Take the first step towards advancing your career in CRM and customer engagement. Explore our Advanced Skill Certificate program today and discover how you can drive business growth and customer satisfaction.

CRM Systems and Customer Engagement Technologies are revolutionizing the way businesses interact with their customers. This Advanced Skill Certificate program will equip you with the skills to effectively utilize CRM systems and customer engagement technologies to drive sales growth, improve customer satisfaction, and gain a competitive edge in the market. You'll learn how to analyze customer data, create personalized engagement strategies, and measure campaign performance. With this certification, you'll be well-positioned for a career in sales, marketing, or customer success, with opportunities to work with leading CRM software and technologies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Data Management and Integration in CRM Systems •
• Customer Relationship Management (CRM) Software Selection and Implementation •
• Contact Management and Lead Generation Strategies •
• Sales Force Automation and Performance Analysis •
• Customer Service and Support Operations Management •
• Social Media Marketing and Customer Engagement •
• Email Marketing Automation and Personalization •
• Mobile and Web-Based CRM Applications •
• Data Analytics and Reporting in CRM Systems •
• Customer Retention and Loyalty Programs

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies

The Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies is a comprehensive program designed to equip learners with the skills required to effectively manage customer relationships and utilize customer relationship management (CRM) systems to drive business growth.
This program focuses on teaching learners how to leverage CRM systems, such as sales, marketing, and customer service modules, to enhance customer engagement and build strong relationships with clients. By the end of the course, learners will be able to analyze customer data, identify trends, and develop targeted strategies to improve customer satisfaction and loyalty.
The duration of the Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies is typically 12 weeks, with learners attending classes two days a week. The program is designed to be flexible, allowing learners to balance their studies with work commitments.
The industry relevance of this program is high, as CRM systems are widely used in various sectors, including retail, finance, healthcare, and technology. By acquiring the skills and knowledge required for CRM systems and customer engagement technologies, learners can enhance their career prospects and contribute to the success of their organizations.
Upon completion of the program, learners will receive an Advanced Skill Certificate, which is recognized by employers and academic institutions alike. The certificate is a testament to the learner's expertise in CRM systems and customer engagement technologies, making them more attractive to potential employers.
The program is designed to be delivered by experienced instructors who have extensive knowledge of CRM systems and customer engagement technologies. The instructors will provide learners with hands-on training, case studies, and real-world examples to illustrate key concepts and principles.
Throughout the program, learners will have access to a range of resources, including online materials, tutorials, and support from instructors and peers. This will enable them to stay on track, ask questions, and learn from others in a collaborative and supportive environment.
The Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies is an excellent choice for individuals looking to upskill or reskill in the field of customer relationship management. By acquiring the skills and knowledge required for CRM systems and customer engagement technologies, learners can enhance their career prospects and contribute to the success of their organizations.

Why this course?

Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies holds immense significance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM systems are crucial for customer engagement and retention. Moreover, a study by the Market Research Society (MRS) reveals that 60% of UK marketers consider customer experience to be the key differentiator for their businesses.
UK Businesses Embracing CRM Systems Customer Experience as Key Differentiator
75% 60%

Who should enrol in Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies?

Ideal Audience for Advanced Skill Certificate in CRM Systems and Customer Engagement Technologies Are you a sales professional, marketing manager, or business analyst looking to enhance your skills in customer relationship management and engagement technologies?
Key Characteristics: Professionals working in sales, marketing, and customer service roles, with at least 2 years of experience in a related field, and a strong interest in staying up-to-date with the latest CRM technologies and customer engagement strategies.
Industry Background: The UK's customer relationship management market is expected to reach £3.4 billion by 2025, growing at a CAGR of 10.3%. With the increasing use of CRM systems and customer engagement technologies, professionals in the UK need to develop advanced skills to remain competitive.
Learning Objectives: Upon completing this advanced skill certificate, learners will be able to design, implement, and manage CRM systems, as well as develop effective customer engagement strategies to drive business growth and improve customer satisfaction.