Advanced Skill Certificate in CRM Analytics for Retail Business

Tuesday, 26 August 2025 09:12:04

International applicants and their qualifications are accepted

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Overview

Overview

CRM Analytics for Retail Business

Unlock the power of customer data to drive business growth and profitability.


CRM Analytics is a critical skill for retail professionals, enabling them to make data-driven decisions and gain a competitive edge. This Advanced Skill Certificate program is designed for retail business professionals who want to develop expertise in CRM analytics, including data analysis, reporting, and visualization.

Learn how to extract insights from customer data, identify trends, and optimize business strategies to improve sales, customer satisfaction, and overall performance.


Key Takeaways: Develop skills in data analysis, reporting, and visualization using CRM tools. Understand how to extract insights from customer data and apply them to business decisions. Learn how to optimize business strategies to improve sales, customer satisfaction, and overall performance.

Take the first step towards becoming a CRM analytics expert and start exploring this exciting field today!

CRM Analytics is a game-changer for retail businesses, offering unparalleled insights to drive sales and growth. This Advanced Skill Certificate program equips you with the skills to analyze customer data, identify trends, and make data-driven decisions. With CRM Analytics, you'll gain a competitive edge in the market, enhance customer satisfaction, and boost revenue. Key benefits include data-driven decision-making, personalized customer experiences, and insightful sales forecasting. Career prospects are bright, with opportunities in retail analytics, business intelligence, and data science. Unique features include hands-on training, real-world case studies, and access to industry experts.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Data Analysis for Retail Business •
CRM System Configuration and Customization •
Sales Forecasting and Predictive Analytics •
Customer Segmentation and Profiling •
Sales Performance Metrics and Reporting •
Data Visualization for Business Insights •
Advanced SQL and Database Management •
Machine Learning and Artificial Intelligence Applications •
Big Data Analytics for Retail Decision Making •
CRM Integration with E-commerce Platforms

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in CRM Analytics for Retail Business

The Advanced Skill Certificate in CRM Analytics for Retail Business is a comprehensive program designed to equip learners with the skills required to analyze and interpret customer relationship management (CRM) data in the retail industry.
This program focuses on teaching learners how to use CRM analytics tools to gain insights into customer behavior, preferences, and purchasing patterns, ultimately driving business growth and improvement.
Upon completion of the program, learners will be able to apply their knowledge and skills to real-world scenarios, making data-driven decisions that drive business success.
The program covers a range of topics, including data analysis, visualization, and reporting, as well as machine learning and predictive analytics.
Learners will also gain hands-on experience with popular CRM analytics tools, such as Salesforce and Microsoft Dynamics.
The duration of the program is typically 12 weeks, with learners completing a series of modules and assignments that culminate in a final project.
The program is highly relevant to the retail industry, where CRM analytics is becoming increasingly important for businesses looking to stay competitive.
By gaining the skills and knowledge required to analyze and interpret CRM data, learners can take their careers to the next level and become valuable assets to their organizations.
The program is designed to be flexible, with learners able to complete it at their own pace and on their own schedule.
This makes it an ideal option for working professionals who want to upskill or reskill without having to take time off work.
Overall, the Advanced Skill Certificate in CRM Analytics for Retail Business is a valuable investment for anyone looking to launch or advance their career in the retail industry.

Why this course?

Advanced Skill Certificate in CRM Analytics is a highly sought-after credential in today's retail market, particularly in the UK. According to a recent survey by the British Retail Consortium, 75% of retailers in the UK believe that data-driven decision-making is crucial for their business success. Moreover, a study by the Centre for Retail Research found that 60% of UK retailers plan to invest in CRM analytics solutions in the next two years.
Year Investment in CRM Analytics
2020 40%
2021 55%
2022 65%

Who should enrol in Advanced Skill Certificate in CRM Analytics for Retail Business?

Ideal Audience for Advanced Skill Certificate in CRM Analytics for Retail Business Retail business professionals seeking to enhance their skills in data-driven decision making, particularly those in the UK, where 71% of retailers use CRM systems to improve customer engagement and sales.
Key Characteristics: Professionals with at least 2 years of experience in retail, marketing, or sales, with a basic understanding of CRM systems and data analysis tools, such as Excel, SQL, and Tableau.
Career Goals: Individuals aiming to move into senior roles, such as CRM Manager or Business Analyst, or seeking to start their own retail business, with 60% of UK retailers expecting to increase their online presence in the next 2 years.
Prerequisites: A basic understanding of CRM systems, data analysis tools, and statistical concepts, such as regression analysis and data visualization.