Advanced Skill Certificate in Business Banking Customer Service

Friday, 12 September 2025 15:14:06

International applicants and their qualifications are accepted

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Overview

Overview

Business Banking Customer Service


This Advanced Skill Certificate is designed for banking professionals seeking to enhance their customer service skills in a business banking environment.


Developed for banking professionals and customer service specialists, this program focuses on providing exceptional service to high-value clients.


Through interactive modules and real-world scenarios, learners will gain expertise in handling complex customer inquiries, resolving issues efficiently, and building strong relationships with clients.


By the end of this program, learners will be equipped with the knowledge and skills necessary to deliver top-notch customer service in a fast-paced business banking setting.


Take the first step towards becoming a customer service expert in business banking. Explore this Advanced Skill Certificate today and discover a world of opportunities!

Business Banking Customer Service is a comprehensive course that equips learners with the skills to deliver exceptional customer experiences in the banking industry. By mastering Business Banking Customer Service, individuals can enhance their career prospects and advance in their roles. The course offers Business Banking Customer Service training, focusing on key areas such as communication, problem-solving, and product knowledge. Key benefits include improved customer satisfaction, increased sales, and enhanced employee engagement. Unique features include interactive modules, real-life case studies, and access to industry experts. Upon completion, learners can expect to gain a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) systems and their application in business banking customer service • Effective communication and interpersonal skills for building strong customer relationships • Product knowledge and understanding of banking services and products • Conflict resolution and negotiation techniques for resolving customer complaints • Time management and prioritization skills for handling multiple customer inquiries • Emotional intelligence and empathy in customer service interactions • Understanding of customer needs and preferences in the digital age • Adapting to changing customer behavior and technological advancements • Building trust and loyalty with customers through consistent service delivery • Measuring customer satisfaction and feedback for continuous improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Business Banking Customer Service

The Advanced Skill Certificate in Business Banking Customer Service is a comprehensive program designed to equip learners with the necessary skills to excel in the banking industry, particularly in customer service.
This certificate program focuses on developing the skills required to provide exceptional customer service in a business banking environment, enabling learners to effectively manage customer relationships and drive business growth.
Upon completion of the program, learners can expect to gain knowledge and skills in areas such as customer relationship management, conflict resolution, and sales techniques, all of which are essential for success in business banking customer service.
The program's learning outcomes include the ability to analyze customer needs, develop effective solutions, and deliver exceptional customer experiences, ultimately leading to increased customer satisfaction and loyalty.
The duration of the Advanced Skill Certificate in Business Banking Customer Service varies depending on the institution offering the program, but it typically ranges from a few months to a year.
Industry relevance is a key aspect of this certificate program, as it is designed to meet the specific needs of the banking industry and prepare learners for in-demand roles in business banking customer service.
By completing this program, learners can enhance their career prospects and advance their careers in business banking customer service, ultimately contributing to the success of their organizations.
The Advanced Skill Certificate in Business Banking Customer Service is a valuable investment for individuals looking to transition into or advance within the banking industry, particularly in customer-facing roles.
Overall, this certificate program offers a unique combination of theoretical knowledge and practical skills, making it an ideal choice for learners seeking to develop their expertise in business banking customer service.

Why this course?

Advanced Skill Certificate in Business Banking Customer Service holds immense significance in today's market, particularly in the UK. According to a recent survey by the Financial Conduct Authority (FCA), 75% of UK consumers expect banks to provide excellent customer service, while 60% are willing to switch banks if their needs are not met. This highlights the importance of having a skilled workforce in business banking customer service.
UK Consumer Expectations Percentage
Excellent customer service 75%
Willing to switch banks 60%

Who should enrol in Advanced Skill Certificate in Business Banking Customer Service?

Ideal Audience for Advanced Skill Certificate in Business Banking Customer Service Are you a banking professional looking to enhance your skills in customer service? Do you want to stay ahead in the competitive UK job market?
Key Characteristics: You should be a UK-based banking professional with at least 2 years of experience in customer-facing roles, such as branch manager, customer service representative, or account manager.
Job Roles: This course is ideal for those in the following roles: business banking customer service manager, relationship manager, account manager, and customer service team leader.
Career Benefits: Upon completion of this course, you can expect to gain a competitive edge in the job market, increase your earning potential, and advance your career in business banking customer service.